{"id":17745,"date":"2020-07-08T13:58:13","date_gmt":"2020-07-08T17:58:13","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=17745"},"modified":"2022-10-14T18:26:41","modified_gmt":"2022-10-14T22:26:41","slug":"coredial-launches-workforce-management-module","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/coredial-launches-workforce-management-module.html","title":{"rendered":"CoreDial Launches Workforce Management Module"},"content":{"rendered":"\n<p>15-year-old Coredial spent much of this year focusing on its <a href=\"http:\/\/www.tmcnet.com\/voip\/news\/articles\/445833-internet-telephony-announces-winners-friend-the-channel-awards.htm\">award-winning<\/a> channel <a href=\"http:\/\/www.msptoday.com\/topics\/msp-today\/articles\/444645-we-all-love-technology-but-its-time-elevate.htm\">relationships <\/a>as well as its <a href=\"http:\/\/www.tmcnet.com\/voip\/news\/articles\/445637-winners-the-2020-unified-communications-product-the-year.htm\">award-winning<\/a> UCaaS solutions where it <a href=\"https:\/\/www.ucnetworkmanagement.com\/topics\/ucnetworkmanagement\/articles\/445311-coredial-adds-text-messaging-corenexa-ucaas-platform.htm\">added text-messaging<\/a> to its CoreNexa platform. A few weeks back the company telegraphed its intention to improve the workforce management space. Specifically, in an article from  <a>Rick McFarland<\/a>, VP Contact Center Solutions, he had this to <a href=\"https:\/\/www.customerzone360.com\/topics\/customer\/articles\/445781-workforce-management-creating-high-performing-cost-effective-teams.htm#google_ads_iframe_\/1003160\/300x250_2:~:text=Cloud%2Dbased%20technology%20eliminates%20many%20of%20the,SME%20needs%20than%20standalone%20proprietary%20systems.\">say<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Cloud-based technology eliminates many of the issues associated with bolt-on solutions. The integration process is comparatively simple, and the price points are much more aligned with SME needs than standalone proprietary systems. <\/p><\/blockquote>\n\n\n\n<p>Today, the company launched CoreNexa WFM, a fully integrated Workforce Management (WFM) module for its CoreNexa Contact Center solution. This cloud-based offering allows businesses to plan, monitor, and adjust employee schedules, track adherence to plan, and forecast incoming demand, all through an intuitive drag-and-drop interface.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CoreDial Interview at the 2020 #TechSuperShow\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Z-UgxpylTtQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E03AQHpVelYa8u0Qw\/profile-displayphoto-shrink_800_800\/0?e=1599696000&amp;v=beta&amp;t=f7xeRcS_aHzuZC74fsULJY8RyH4JpwNvG31zK8XjWb0\" alt=\"Profile photo of Alan Rihm\"\/><figcaption> Alan Rihm, CoreDial\u2019s chief executive officer <\/figcaption><\/figure><\/div>\n\n\n\n<p>With its built-in scheduling tools, CoreNexa WFM minimizes a\nmanager\u2019s administrative workload and time-consuming but essential tasks such\nas approving PTO requests and assigning shifts to team members. Its real-time\nadherence capabilities track agent activity by the minute and shift, across one\nor multiple locations, so managers can provide targeted, purpose-driven\ncoaching and support to their team, whether they\u2019re working on-site or\nremotely. And because CoreNexa WFM leverages the historical data stored within\nthe CoreNexa Contact Center platform, it can also deliver powerful forecasting\ncapabilities that enable businesses to properly staff for peak and off-peak\nperiods, such as weekends, pre- and post-sale periods, and holiday traffic. All\nof these features are accessible in the CoreNexa Contact Center platform with a\nsimple license activation, eliminating the need for external spreadsheets,\nmanual data entry, and expensive \u201cbolted-on\u201d solutions just to accommodate team\nscheduling and adherence needs.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E03AQFfmy4Rda1JNw\/profile-displayphoto-shrink_800_800\/0?e=1599696000&amp;v=beta&amp;t=I0Kjwg32CuXMltU-9rU1Zj1VEtLF7RUFRZtjgHclL-U\" alt=\"Profile photo of Nancy Jamison\" width=\"267\" height=\"267\"\/><figcaption> Nancy Jamison, industry director, Frost &amp; Sullivan <\/figcaption><\/figure><\/div>\n\n\n\n<p>\u201cAs businesses continue to grapple with the disruption from\nCOVID-19, many are finding they lack the tools, resources, and insights to\nproperly manage their remote contact center employees,\u201d said Alan Rihm,\nCoreDial\u2019s chief executive officer. \u201cCoreNexa WFM is designed to give managers\nfull visibility across agents, activity, and historical data, enabling them to\nfocus on what matters: creating efficiencies, improving agent performance,\nreducing costs for the business, and delivering a better experience for the\ncustomer. There\u2019s a long list of reasons why WFM is compelling for businesses\nand managers, and this new module provides our partners with a timely solution\nthat helps their customers address a very real need.\u201d <\/p>\n\n\n\n<p>According to Nancy Jamison, industry director at noted market\nresearch firm Frost &amp; Sullivan, cloud-based Workforce Management solutions\nare ideally suited to meet the needs of small- and mid-size businesses. <\/p>\n\n\n\n<p>\u201cThe common perception in the mid-tier is that traditional WFM tools are too expensive and difficult to integrate into legacy contact center platforms,\u201d she explained. \u201cCoreDial\u2019s strategy to create a cloud-based WFM solution that is compatible with its Contact Center as a Service offering is much better suited to serve the business, budgetary and technical needs of the small to mid-sized enterprise sector.\u201d<\/p>\n\n\n\n<p><strong>See the ONLY 5G, SD-WAN, Contact Center, Tech and Communications companies that&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\">matter&nbsp;<\/a>at the&nbsp;<\/strong><a href=\"http:\/\/www.itexpo.com\/\"><strong>ITEXPO<\/strong><\/a><strong>&nbsp;#TECHSUPERSHOW<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>This Event has been&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/testimonials.aspx\">called the&nbsp;<strong>BEST SHOW in 5 YEARS<\/strong>&nbsp;and the&nbsp;<strong>Best TECHNOLOGY EVENT of 2020<\/strong><\/a>.<\/p><\/blockquote>\n\n\n\n<p>2020 participants included: Amazon, Cisco, Google, IBM, ClearlyIP, Avaya, Vonage, 8\u00d78, Comcast Business, BlueJeans, CoreDial, Dell, Edify, Epygi, FreeSWITCH, Fuze, Grandstream, Granite,&nbsp;Intrado, Frontier Business, Fujitsu, Jenne, West, Konftel, Intelisys, Martello, NetSapiens, OOMA, Oracle, OpenVox, Peerless Network, Phone Sentry, Phone.com, Poly, QuestBlue, RingByName, Sangoma, SingTel, SkySwitch, Spracht, Spectrum, Sprint, Tallac, Tech Data, Telarus, TCG, Teledynamics, Teli, Telinta, Telispire, Telstra, TransNexus, Unified Office, Vital PBX, VoIP Supply, Voxbone, VoIP.MS, Windstream, XCALY, XORCOM, Yealink, Yubox, and ZYCOO.&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\"><strong>Full List.<\/strong><\/a><\/p>\n\n\n\n<p><strong>Join 8K others with $25B+ in IT buying power who plan 2021 budgets! Including 3,500+ resellers!<\/strong><\/p>\n\n\n\n<p>A unique experience with a collocated&nbsp;<a href=\"http:\/\/www.futureofworkexpo.com\/\">Future of Work Expo<\/a>,&nbsp;<a href=\"http:\/\/www.sdwanexpo.com\/\">SD-WAN Expo<\/a>,&nbsp;and&nbsp;<a href=\"http:\/\/www.mspexpo.com\/\">MSP Expo<\/a>\u2026<\/p>\n\n\n\n<p>June 22-25, 2021, Miami, FL.\u00a0<a href=\"https:\/\/www.itexpo.com\/east\/registration.aspx\">Register now<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ITEXPO 2020 Intro 2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sZ8nZlOb5Hg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions where it added text-messaging to its CoreNexa platform. A few weeks back the company telegraphed its intention to improve the workforce management space. Specifically, in an article from Rick McFarland, VP Contact Center Solutions, he<\/p>\n","protected":false},"author":44,"featured_media":17746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179],"tags":[280,2920],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17745"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=17745"}],"version-history":[{"count":1,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17745\/revisions"}],"predecessor-version":[{"id":17747,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17745\/revisions\/17747"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/17746"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=17745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=17745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=17745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}