{"id":17971,"date":"2020-08-24T10:56:03","date_gmt":"2020-08-24T14:56:03","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=17971"},"modified":"2022-10-14T18:26:37","modified_gmt":"2022-10-14T22:26:37","slug":"sugarcrm-acquires-node-inc-for-deep-learning-and-the-future-of-work","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/fow\/sugarcrm-acquires-node-inc-for-deep-learning-and-the-future-of-work.html","title":{"rendered":"SugarCRM Acquires Node Inc. for Deep Learning and the Future of Work"},"content":{"rendered":"\n

One of the definitions of the future of work<\/a> is increased use of AI to make better corporate decisions. Just as Microsoft Excel has made accountants more productive, AI and ML will do the same for virtually every discipline.<\/p>\n\n\n\n

Node Inc., makes an AI platform that leverages CRM data and vast external sources to deliver a high level of predictability across a whole array of different business use cases. Today’s acquisition <\/a>of the company fuels SugarCRM’s<\/a> time-aware CX platform by automatically forecasting expected outcomes and highlighting previously unforeseen challenges and opportunities.<\/p>\n\n\n\n

Deep learning models are typically limited by the quality and quantity of input data, which historically has been inaccurate or incomplete in real-life CRM implementations. Node’s deep learning models identify signals with up to 81% greater accuracy than heuristic-based approaches to deliver the tangible benefits of heightened performance and true predictability.<\/p>\n\n\n\n

Today’s acquisition is the latest to support Sugar’s vision for the next frontier of high-definition customer experience (HD-CX) which began last year with the lanch of Sugar’s time-based, no-touch CX solutions for sales, marketing and service teams.<\/p>\n\n\n\n

Extending Sugar’s time-aware CX platform, Node’s AI technology adds the most coveted element of time-the future. The combined solution offers wide-ranging capabilities for sales, marketing and service teams and include:
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