{"id":1816,"date":"2018-09-13T12:21:33","date_gmt":"2018-09-13T12:21:33","guid":{"rendered":"http:\/\/ecommerce.tmcnet.com\/hate_calling_companies_10_digit_communications_has_the_answer\/"},"modified":"2022-10-14T18:30:01","modified_gmt":"2022-10-14T22:30:01","slug":"hate-calling-companies-10-digit-communications-has-the-answer","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/hate-calling-companies-10-digit-communications-has-the-answer.html","title":{"rendered":"Hate Calling Companies? 10 Digit Communications Has the Answer"},"content":{"rendered":"

And that answer ironically is, not to answer<\/span> – by voice anyway… <\/em><\/p>\n

\"10-digit-communications-connectivity.png\"<\/a><\/p>\n

If you have kids, are a kid or know kids (I believe that covers all of you \"smiley-laughing\") you realize the amount of time we spend talking on the phone has been reduced as we spend more time texting.<\/p>\n

Yet companies are not adapting to this change with the speed they should.<\/p>\n

Sure, a business owner of a small company may text with customers, but what happens in an organization which has a call center, or needs one?<\/p>\n

Typical contact center solutions may have the ability to handle texting but they certainly aren’t designed for texting. CTO of 10 Digit Communications<\/a>, Thomas Howe explains that legacy contact center solutions were designed in the time of he landline, not the smartphone.<\/p>\n

\"thomas<\/a><\/p>\n

Now of course the world has smartphones.<\/p>\n

And even the premium smartphone brand, Apple, has new phones starting at under $500.<\/p>\n

\n

On September 17th you can order a wide price range of phones from #Apple<\/a> <\/p>\n

$449 to $1,099#iPhoneXS<\/a> up to 30 minutes more battery, #iPhoneXSMax<\/a> more than 90 minutes#AppleEvent<\/a> #appleEvent2018<\/a> pic.twitter.com\/0IPHORda0t<\/a><\/p>\n

— Rich Tehrani (@rtehrani) September 12, 2018<\/a><\/p><\/blockquote>\n