{"id":3089,"date":"2005-03-22T10:12:38","date_gmt":"2005-03-22T10:12:38","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/veraz-in-call-centers.html"},"modified":"2005-03-22T10:12:38","modified_gmt":"2005-03-22T10:12:38","slug":"veraz-in-call-centers","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/voip\/veraz-in-call-centers.html","title":{"rendered":"Veraz in Call Centers"},"content":{"rendered":"<p><span style=\"FONT-SIZE: 10pt; FONT-FAMILY: \"><a href=\"http:\/\/www.tmcnet.com\/usubmit\/2005\/mar\/1127386.htm\">Veraz announced it has a call center compression solution using VoIP<\/a>. The <\/span><span style=\"FONT-SIZE: 10pt; FONT-FAMILY: \">solution is based on Veraz\u2019s I-Gate 4000 family of media gateways that can compress at ratios up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. Moreover, internal redundancy features guarantees the continuation of voice calls, fax and modem traffic under any network or system failure offering with five-nines system availability demanded from carrier-grade systems. Finally, the in-band management of the multi-site I-Gate 4000 gateways from a centralized site allows for significant savings on operational costs.<\/p>\n<p><b style=\"mso-bidi-font-weight: normal\">Why this is important?<\/b> Veraz is company that also focuses on service providers. This announcement means that contact centers can take advantage of carrier-class technology in their operations. Many contact centers need to have 5 nines (99.999% uptime) of reliability as contact centers are mission critical in any organization.<\/span><\/span \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz\u2019s I-Gate 4000 family of media gateways that can compress at ratios up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. Moreover, internal redundancy features guarantees<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[215,191],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3089"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=3089"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3089\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=3089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=3089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=3089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}