{"id":3471,"date":"2005-07-13T08:32:43","date_gmt":"2005-07-13T08:32:43","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/voice-vision-international.html"},"modified":"2005-07-13T08:32:43","modified_gmt":"2005-07-13T08:32:43","slug":"voice-vision-international","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/crm\/voice-vision-international.html","title":{"rendered":"Voice Vision International"},"content":{"rendered":"

<\/span>A long time friend of TMC has
\nrecently changed jobs and I thought it worth sharing. Also within the release
\nis a mention of Keith Kelly, a pioneer in VoIP and IP contact center
\ntechnology. He was years ahead of his time when he launched NetSpeak
\nCorporation in the 1995-1996 timeframe:<\/p>\n

After 14 years with West TeleServices, Ray Golden has
\nresigned his position with West Teleservices<\/st1:place> in
\norder to join up with Voice Vision
\nInternational<\/a> as Senior Vice President New Business Development for their
\nTeleservices division. Ray had originally started in the telemarketing business
\nwith the West’s at their first telemarketing operation, WATS Marketing of
\nAmerica, where he stayed for 8 years before joining the West’s again at West
\nTeleservices.
<\/font><\/p>\n


\n
\nVoice Vision TeleServices was founded on the core principle of providing better
\ncost-effective telephony and Internet communication solutions that utilize
\nstate-of-the-art technology to increase profitability and reduce overhead for
\nall our clients. Voice Vision International, www.voicevisionintl.com<\/span><\/span><\/a>,
\nhas a major footprint in the telecommunications arena through Voice Over
\nInternet Protocol, (VoIP), in both IVR and Live Agent platforms. They are an
\nexisting leading provider of customer contact solutions ranging from automated
\nto live agent customer interaction. Voice Vision\u2019s communications solutions
\nwere developed with state-of-the-art technology by a highly seasoned team,
\n(with collectively hundreds of years of experience), in the teleservices
\nindustry. For instance, their leadership and founders of Voice Vision include,
\nMike Micek, their CEO and Keith Kelly, CTO. Mike is the past CFO of West Corp.
\nand is a CPA. He was highly instrumental in helping to build West to where it
\nis today. He was with them from 88\u2019 \u2013 \u201802 and helped take the company public. Prior
\nto founding Voice Vision, Keith Kelly was Founder, and VP of Emerging
\nTechnologies and Standards for NetSpeak Corporation, which was the creator of
\nWebPhone and the first VoIP Gateway for moving traffic between the PSTN (Public
\nSwitched Telephone Network\u2026better known as plain old telephone service or
\nPOTS), and the Internet. He pioneered VoIP for PSTN overlay and Call<\/st1:placename> Center<\/st1:placetype><\/st1:place>
\ninfrastructure for at-home agents. <\/p>\n

Keith also holds numerous patents for Streaming Multimedia over Data Networks
\nand the use of Voice over the Internet and has contributed to the design of
\nmany of the protocols that VoIP relies on today. He deployed the world\u2019s first
\n5 country VoIP Network in 1997 with carriers from: Australia<\/st1:country-region>,
\nSingapore<\/st1:country-region>, Japan<\/st1:country-region>, Honk Kong, and NetSpeak in the US<\/st1:country-region><\/st1:place>. He
\nstitched MCI\u2019s PSTN and Internet networks together in 1998 for \u201cClick\u2019nConnect\u201d,
\na VoIP PC based soft-client for dialing 800 numbers from one\u2019s PC and calling
\ninto one of MCI\u2019s call centers. Keith has also received Call Center Show<\/span> awards for the first completely VoIP based
\nAutomatic Call Distributor (ACD) for Call Centers. Other important senior
\nmembers of the Executive Staff at Voice Vision have all had stellar careers in
\nother successful telemarketing operations before joining Voice Vision and they
\neach played an important role in the areas of management and IT in those firms.<\/p>\n

Voice Vision offers cutting edge automated solutions in Interactive Voice
\nResponse (IVR) technologies and is supported with over 40,000 redundant voice
\nports.  <\/span>Their live agent solutions are
\ncurrently supported with 200 workstations in the Philippines<\/st1:country-region><\/st1:place> with plans to expand
\nthat by 300 additional stations shortly in order to serve the Direct Response
\ncommunity. Last year Voice Vision facilitated the completion of over 30 million
\ncalls, representing 2.5 billion minutes of talk time, primarily in the prepaid
\ncalling card arena and domestic and international long distance. Our plan is to
\nbetter utilize these resources apply it to answering calls generated from DR.<\/p>\n

Voice Vision’s business model is being built to maximize conversion rates,
\nvirtually eliminating circuit congestion and call abandonment, minimize
\naverage speed of answer of calls, and reduce talk time, while lowering
\ncosts. We will do this by answering calls via high tech Voice Over Internet
\nProtocol, (VoIP), applied to IVR and Live Agent services\u2026.thus providing our
\nclients with a significantly higher return on investment through lower cost
\nservices. Through the implementation of this model, Voice Vision will be
\nable to assist their clients in making DRTV programs more profitable.<\/span><\/span><\/font><\/p>\n","protected":false},"excerpt":{"rendered":"

A long time friend of TMC has recently changed jobs and I thought it worth sharing. Also within the release is a mention of Keith Kelly, a pioneer in VoIP and IP contact center technology. He was years ahead of his time when he launched NetSpeak Corporation in the 1995-1996 timeframe: After 14 years with<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[215],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3471"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=3471"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3471\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=3471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=3471"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=3471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}