{"id":3495,"date":"2005-07-25T16:56:10","date_gmt":"2005-07-25T16:56:10","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/vonage-and-e911.html"},"modified":"2005-07-25T16:56:10","modified_gmt":"2005-07-25T16:56:10","slug":"vonage-and-e911","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/voip\/vonage-and-e911.html","title":{"rendered":"Vonage and E911"},"content":{"rendered":"<p><span style=\"FONT-SIZE: 10pt; FONT-FAMILY: \"Times New Roman\"; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA\">Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.<\/p>\n<p>In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller\u2019s current location will be transparently routed to the <place w:st=\"on\"><placename w:st=\"on\">TCS<\/placename> <placename w:st=\"on\">Response<\/placename> <placetype w:st=\"on\">Center<\/placetype><\/place> and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user\u2019s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24\/7 operator.<\/p>\n<p>This is a major step in the right direction as it ensures that callers are always connected with a live agent. In the event of an emergency, this is exactly what is needed to happen. Hats off to TCS and Vonage for really starting to solve the 911 issue.<\/p>\n<p>We aren\u2019t 100% there yet, but I am encouraged by the progress we are making.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war. In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3495"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=3495"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/3495\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=3495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=3495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=3495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}