{"id":4088,"date":"2006-01-04T18:30:32","date_gmt":"2006-01-04T18:30:32","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/deploying-new-services.html"},"modified":"2006-01-04T18:30:32","modified_gmt":"2006-01-04T18:30:32","slug":"deploying-new-services","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/deploying-new-services.html","title":{"rendered":"Deploying New Services"},"content":{"rendered":"<p><img decoding=\"async\" hspace=\"5\" src=\"http:\/\/voip-blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/phone.jpg\" align=\"left\" vspace=\"5\" border=\"0\" \/><\/p>\n<p class=\"MsoNormal\" style=\"MARGIN: 0in 0in 0pt\"><span><font size=\"2\">I received this article recently from Lucent. It is an article about Lucent services but it nevertheless is worthy of reading as it details some next generation services we will be seeing service providers deploy in the future. For example I like the idea of video greetings that can be sent via \u201cvirtual characters.\u201d<\/p>\n<p>I also like the idea of celebrity greetings and certainly these are being rolled out slowly but surely. I think many people would love a Donald Trump greeting that says \u201cThanks for calling\u2026 To avoid getting fired leave a detailed message after the tone.\u201d<\/p>\n<p>There is more to the article but if you are intrigued so far, give it a read and feel free to leave your comments at the bottom.<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n<p><\/font><\/span><\/p>\n<p><span style=\"FONT-SIZE: 11pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt\"><font size=\"2\"><\/p>\n<p class=\"MsoNormal\" style=\"MARGIN: 0in 0in 0pt; mso-layout-grid-align: none\"><span style=\"FONT-SIZE: 10pt\"><strong><font face=\"Times New Roman\">The Secret to Success in the Vast Applications Market<\/p>\n<p><\/font><\/strong><\/span><i style=\"mso-bidi-font-style: normal\"><span style=\"FONT-SIZE: 10pt; mso-bidi-font-weight: bold\"><font face=\"Times New Roman\">Lucent Hosted Services: A New Business Model for Success <br \/><\/font><\/span><\/i><span style=\"FONT-SIZE: 10pt; mso-bidi-font-weight: bold\"><br \/><font face=\"Times New Roman\">Keith Chappell, Managing Vice President and Global Practice Leader<br \/>Lucent Worldwide Services, Communications Applications<br \/><\/font><\/span><span style=\"FONT-SIZE: 10pt\"><br \/><font face=\"Times New Roman\"><span style=\"COLOR: black\">There are three prongs for success in the applications market: Increase revenue, lower costs and improve time to market for new and innovative end-user applications. <\/p>\n<p>Service providers, virtual network operators and ISPs can answer these challenges by adopting a hosted applications strategy. Vendors such as Lucent are starting to change the game by tailoring applications around their customers\u2019 needs. With new hosted VoIP, security, email and a wide array of other multimedia communications, customers can add hosted offerings to their services mix, helping them give their enterprise and business customers the flexibility, control and increased revenue they want without the risk and costs they don\u2018t.<\/p>\n<p>For example, Lucent has built the <place w:st=\"on\"><placename w:st=\"on\">Hosted<\/placename> <placename w:st=\"on\">Custom<\/placename> <placename w:st=\"on\">Applications<\/placename> <placetype w:st=\"on\">Center<\/placetype><\/place>, which works with customers to create and customize applications that will differentiate them from their competitors. Lucent can integrate the application into the customer\u2018s network infrastructure or host the application through Lucent\u2019s Global Network Operations Centers (GNOCs), ensuring reliability and security.<\/p>\n<p>Through Hosted Applications, things like facilities operation, applications performance management and capacity planning can be rolled into the \u2018pay-as-you-grow\u2019 pricing to further reduce service provider risk and time to market. In addition, customers can rest easy, knowing Lucent\u2019s trained professionals are managing their applications through our world-class GNOCs. <\/p>\n<p>LWS\u2018 Hosted Applications offerings include:<\/p>\n<p><\/span><span style=\"COLOR: #cbc064\">\u2022 <\/span><i><span style=\"COLOR: black\">Video Greetings <\/span><\/i><\/font><font face=\"Times New Roman\"><span style=\"COLOR: black\">\u2013 Creative and entertaining video messages that can be sent via Multimedia Messaging Service (MMS), Short Message Service (SMS), Web or email. This application features Pulse\u2018s Veepers&#x2122;, which enables the creation and deployment of virtual characters.<\/p>\n<p><\/span><span style=\"COLOR: #cbc064\">\u2022 <\/span><i><span style=\"COLOR: black\">Celebrity Greetings <\/span><\/i><\/font><font face=\"Times New Roman\"><span style=\"COLOR: black\">\u2013 Unique and personalized audio greeting cards as incoming or outgoing messages on your voice mail systems;<\/p>\n<p><\/span><span style=\"COLOR: #cbc064\">\u2022 <\/span><i><span style=\"COLOR: black\">Location Based Services (iLocator Services) <\/span><\/i><\/font><font face=\"Times New Roman\"><span style=\"COLOR: black\">\u2013 applications, including \u201cfriend finder\u201d and driving directions, that capitalizes on user presence, location and availability;<\/p>\n<p><\/span><span style=\"COLOR: #cbc064\">\u2022 <\/span><i><span style=\"COLOR: black\">MiRing Back <\/span><\/i><\/font><font face=\"Times New Roman\"><span style=\"COLOR: black\">\u2013 Downloadable ringback tones; and<\/p>\n<p><\/span><span style=\"COLOR: #cbc064\">\u2022 <\/span><i><span style=\"COLOR: black\">AnyPath Messaging Solution <\/span><\/i><\/font><span style=\"COLOR: black\"><font face=\"Times New Roman\">\u2013 a seamless communications experience for the end user with access through any device for audio and video message storage and retrieval.<\/p>\n<p>As end-users continue to demand the most innovative and new applications, it becomes more and more clear that applications are revolutionizing the industry. Lucent is also continuing to evolve its applications so service providers can satisfy their customers with the most cutting-edge, revenue-driving applications available.<\/p>\n<p>At any given time, service providers are being bombarded with hundreds of application opportunities, and most simply do not have the operational or financial capacity to evaluate, finance, and deploy even a small fraction of these. The decisions these operators have to make become even more confusing when considering the tremendous uncertainty regarding which applications users will adopt, how much they would be willing to pay for them and how long they will potentially hold their interest.<\/p>\n<p>Even for those few service providers that have the capacity to simultaneously roll-out every application that comes their way using their existing deployment approaches, likelihood is that they would lose money as the return generated by the handful of successful applications would far from offset the sizable upfront investment in the remainder.<\/p>\n<p>The answer to this dilemma lies in a three-pronged approach to applications deployment.<\/p>\n<p><\/font><font face=\"Times New Roman\"><strong>First Prong: Service Delivery Platform Approach<\/p>\n<p><\/strong>Service providers should be moving away from the current model of fully integrated applications deployments towards a more economically attractive paradigm: an environment in which new applications can be plugged and unplugged more quickly and affordably. This is frequently referred to as a Service Delivery Platform approach.<\/p>\n<p>This increasingly popular approach allows common support elements and functional modules &#8211; such as subscriber databases, provisioning interfaces and billing interfaces &#8211; to be easily accessed via Applications Programming Interfaces (APIs), and negates the need to replicate each of these modules every time a provider wishes to deploy a new application. In effect, service providers gain the ability to bring new applications to market much more rapidly and cost-effectively than they do today. Not only that, but they can also be disconnected with more ease. The IMS infrastructure, which many service provider are currently exploring, is complementary toward these goals, providing API\u2019s to common application data and allowing a seamless applications experience across many different access domains and devices.<\/p>\n<p><\/font><font face=\"Times New Roman\"><strong>Second Prong: The \u201cPay As You Grow\u201d Model<\/p>\n<p><\/strong>Subsequently, service providers should choose to leverage new business and supplier pricing models that transfer some of the market and technology risks to the supplier community and across the industry at large. New pricing models might include transaction and subscription-based pricing coupled with r<br \/>\nevenue sharing. These are effectively \u201cpay-as-you-grow\u201d pricing agreements that ensure service providers maintain a positive cash flow with both successful and unsuccessful applications. By adding a Hosted Applications business proposition and delivery model to the equation, service providers are also able to bring new applications to market much greater speed. With the advent of Hosted Applications, facilities operation, applications performance management and capacity planning can be rolled into the \u201cpay-as-you-grow\u201d pricing to further reduce service provider risk and time to market. <\/p>\n<p><\/font><font face=\"Times New Roman\"><strong>Third Prong: Monitoring Your Network<\/p>\n<p><\/strong>The third prong of a successful market launch approach should be to implement a rigorous and disciplined monitoring process so that the service provider can quickly understand which applications are going to be successful and what is driving that success. This monitoring process should also ascertain trends in the demographic characteristics of the end user base, cross correlations with other applications usage, price elasticities, and other adoption parameters. This added information will enable considerably more effective service marketing and will allow providers to quickly adjust service definition and packaging to optimize utility for end users and maximize their profitability.<\/p>\n<p><\/font><font face=\"Times New Roman\"><strong>End Result<\/p>\n<p><\/strong>By adopting these approaches, service providers will be poised to reap winning applications, while also quickly replacing less successful applications with more useful ones. The new deployment environment will be both highly effective and will also offer a rapid learning capability that over time will increase success rates as providers gain a better understanding of the drivers of applications market success &#8211; and only bring to market those applications that fit this pattern. The financial returns should be enormous. <\/font><\/span><\/span><\/p>\n<p><\/font><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I received this article recently from Lucent. It is an article about Lucent services but it nevertheless is worthy of reading as it details some next generation services we will be seeing service providers deploy in the future. For example I like the idea of video greetings that can be sent via \u201cvirtual characters.\u201d I<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171,202,215,212,218,197,220,189,118,191,219,175],"tags":[235,225,372,721,722,17],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4088"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=4088"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4088\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=4088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=4088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=4088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}