{"id":4255,"date":"2006-02-28T05:42:33","date_gmt":"2006-02-28T05:42:33","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/callminer.html"},"modified":"2006-02-28T05:42:33","modified_gmt":"2006-02-28T05:42:33","slug":"callminer","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/callminer.html","title":{"rendered":"CallMiner"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"MARGIN: 0in 0in 0pt\"><span style=\"FONT-SIZE: 10pt\">Here is a real cool blog <a href=\"http:\/\/floridaventureblog.com\/2006\/02\/brog-future-of-audio-search-is-here.html\"><font color=\"#800080\">entry<\/font><\/a> from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource \u2013 a virtual treasure-trove of business intelligence. Within a few years it would be corporate malpractice (thanks to Brooke Greenwald for alerting me to this term \u2013 not sure if she coined it) to not have access to all call center conversations when querying the internal database.<\/p>\n<p>Information in text form is growing exponentially and you can expect voice conversations to grow even faster. Will corporations of the future archive and sift through all telephone conversations in a company? Perhaps. I can\u2019t imaging how a business could ignore such valuable data.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource \u2013 a virtual treasure-trove of business intelligence. Within a few years it would be corporate malpractice (thanks to Brooke<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[215,189,118,191],"tags":[280,946,947],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4255"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=4255"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4255\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=4255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=4255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=4255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}