{"id":4371,"date":"2006-04-12T12:53:27","date_gmt":"2006-04-12T12:53:27","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/cacti.html"},"modified":"2006-04-12T12:53:27","modified_gmt":"2006-04-12T12:53:27","slug":"cacti","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/cacti.html","title":{"rendered":"Cacti"},"content":{"rendered":"<p><span style=\"FONT-SIZE: 10pt; FONT-FAMILY: &quot;Times New Roman&quot;; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA\"><font color=\"#000000\">When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC&rsquo;s <\/font><a href=\"http:\/\/www.tmcnet.com\/voipdeveloper\/\"><u><font color=\"#800080\">VoIP Developer<\/font><\/u><\/a><font color=\"#000000\"> show who were there to solve this precise problem. There are now a number of companies targeting this situation. Once company that has made this once prickly situation easier to deal with is <\/font><a href=\"http:\/\/www.cacticom.com\/products\/converge.php\"><u><font color=\"#800080\">Cacti<\/font><\/u><\/a><font color=\"#000000\">.<\/p>\n<p>The company&rsquo;s Converge VoIP platform supports SIP and H.323 as well as many of the current compression standards. There is integrated e-learning and web enhanced replay. In addition the company provides concise reporting features and other bells and whistles. You may want to investigate Cacti&rsquo;s products in your IP-based call center.<\/font><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC&rsquo;s VoIP Developer show who were there to solve this precise problem. There are now a number of companies targeting<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179,189,211,118,191],"tags":[15,893,1051,1052,14,17],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4371"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=4371"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4371\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=4371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=4371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=4371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}