{"id":4799,"date":"2006-09-25T04:42:41","date_gmt":"2006-09-25T04:42:41","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/the-cancelling-vonage-story.html"},"modified":"2006-09-25T04:42:41","modified_gmt":"2006-09-25T04:42:41","slug":"the-cancelling-vonage-story","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/voip\/the-cancelling-vonage-story.html","title":{"rendered":"The Cancelling Vonage Story"},"content":{"rendered":"<p>Tom has been getting tons of traffic on this blog entry regarding his <a href=\"http:\/\/blog.tmcnet.com\/blog\/tom-keating\/vonage\/cancelling-vonage-difficulties.asp\">call to cancel Vonage service<\/a>&nbsp;and he posted it less than 24 hours ago! However where Tom sees a problem, I see intelligent business. Doing everything possible to keep a customer is smart business. It may be a sign of trouble but does not necessarily indicate trouble. Anyone who has ever cancelled a credit card knows that you generally get an agent who does whatever it takes to keep you. Retention agents get paid good money to ensure you don&#8217;t defect and to Vonage&#8217;s credit, they are doing whatever they can to keep the revenue flowing in.<\/p>\n<p>My comment on Vonage not allowing you to have a recording telling callers of your new phone number&#8230; This is pretty lousy service and ensures Vonage will piss off customers to such an extent they will make sure to tell friends not to sign up. I agree with Tom that a charge of perhaps $5\/month is acceptable to have a recording telling people of your new number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tom has been getting tons of traffic on this blog entry regarding his call to cancel Vonage service&nbsp;and he posted it less than 24 hours ago! However where Tom sees a problem, I see intelligent business. Doing everything possible to keep a customer is smart business. It may be a sign of trouble but does<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[1361,238],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4799"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=4799"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/4799\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=4799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=4799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=4799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}