{"id":5127,"date":"2006-12-26T16:56:14","date_gmt":"2006-12-26T16:56:14","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/airline-crm.html"},"modified":"2006-12-26T16:56:14","modified_gmt":"2006-12-26T16:56:14","slug":"airline-crm","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/crm\/airline-crm.html","title":{"rendered":"Airline CRM"},"content":{"rendered":"<div style=\"MARGIN: 0in 0in 0pt\">You I don&#8217;t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here &#8212; well actually standing since there are no seats, and 20 minutes before the flight is supposed to take off I find out the flight is delayed by an &quot;estimated&quot; 45 minutes. <\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">Now I am not a flight or airline or airport expert but one would imagine if a flight is delayed 45 minutes the airline should know about this more than 20 minutes before takeoff. <\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">In fact I am an advocate of some bold airline somewhere offering some money back if a flight is delayed within 3 hours of departure time. <\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">I continually rush to get on flights &#8212; because the airlines will give away my seats if I am not 15 or so minutes early! The airlines on the other hand are able to be as late as they like with zero accountability.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">You see I get the feeling the airlines have to know in advance about many delays but in their eyes, their time is more important than the customer&#8217;s time. In reality the airline&#8217;s time is much much less important than mine. That is my feeling and there is no way to change it. I haven&rsquo;t surveyed other passengers to get a consensus on this issue but the customer always comes first and most airlines just don&#8217;t seem to see it that way.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You I don&#8217;t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here &#8212; well actually standing since there are no seats, and 20 minutes before the flight is supposed to<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[215],"tags":[818,431,281,1668],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5127"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=5127"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5127\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=5127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=5127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=5127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}