{"id":5475,"date":"2007-05-04T07:50:16","date_gmt":"2007-05-04T07:50:16","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/opensource-call-center.html"},"modified":"2007-05-04T07:50:16","modified_gmt":"2007-05-04T07:50:16","slug":"opensource-call-center","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/opensource-call-center.html","title":{"rendered":"Open-Source Call Center"},"content":{"rendered":"<div style=\"MARGIN: 0in 0in 0pt\">It would seem the open-source call center market is beginning to heat up with a new call center <a href=\"http:\/\/opensourcepbx.tmcnet.com\/topics\/open-source\/articles\/6597-fonality-redefines-call-center-market-smbs.htm\">offering<\/a> from Fonality aimed at companies with between 2-200 seats. The product, PBXtra Call Center is includes capabilities such as branch office agent sharing, on-the-fly recording, barging, monitoring, text whisper\/coach, Web and phone agent log-on, real-time and historical graphical queues, and agent presence management.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">This is important as it signals the open-source communications solutions providers are targeting new areas and in addition it shows the call center market is as vibrant and robust as ever. I anticipate India as a major market looking to adopt this particular product.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>It would seem the open-source call center market is beginning to heat up with a new call center offering from Fonality aimed at companies with between 2-200 seats. The product, PBXtra Call Center is includes capabilities such as branch office agent sharing, on-the-fly recording, barging, monitoring, text whisper\/coach, Web and phone agent log-on, real-time and<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179,199,198],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5475"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=5475"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5475\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=5475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=5475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=5475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}