{"id":5663,"date":"2007-07-06T21:14:52","date_gmt":"2007-07-06T21:14:52","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/call-centercrm-news-july-6-2007.html"},"modified":"2007-07-06T21:14:52","modified_gmt":"2007-07-06T21:14:52","slug":"call-centercrm-news-july-6-2007","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/apple\/call-centercrm-news-july-6-2007.html","title":{"rendered":"Call Center\/CRM News July 6, 2007"},"content":{"rendered":"<div style=\"MARGIN: 0in 0in 0pt\">Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven&rsquo;t found the free 24 hours or so I would need just to fly their from the east cost of the US.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">One other interesting item is the iPhone CRM link from CompanionLink.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/call-center-recording\/articles\/8131-call-center-recording-the-hosted-environment.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/call-center-recording\/articles\/8131-call-center-recording-the-hosted-environment.htm\">Call Center Recording in the Hosted Environment<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/workforce-optimization\/articles\/8113-nice-acquire-actimize.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/workforce-optimization\/articles\/8113-nice-acquire-actimize.htm\">NICE to Acquire Actimize<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/conference-call-audio-web\/articles\/8109-what-teleconferencing-means-the-smb.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/conference-call-audio-web\/articles\/8109-what-teleconferencing-means-the-smb.htm\">What Teleconferencing Means to the SMB<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/8137-mexican-contact-center-industry-shows-strong-growth.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/8137-mexican-contact-center-industry-shows-strong-growth.htm\">Mexican Contact Center Industry Shows Strong Growth<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/8223-study-shows-new-zealand-contact-centers-struggle-with.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/8223-study-shows-new-zealand-contact-centers-struggle-with.htm\">Study Shows New Zealand Contact Centers Struggle with Turnover<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/8220-sugarcrm-announces-meet-up-group-starting-atlanta.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/8220-sugarcrm-announces-meet-up-group-starting-atlanta.htm\">SugarCRM Announces Meet-Up Group Starting in Atlanta<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/internetcommunications.tmcnet.com\/topics\/broadband-mobile\/articles\/8208-iphone-gets-crm-sync-link-from-companionlink.htm\" href=\"http:\/\/internetcommunications.tmcnet.com\/topics\/broadband-mobile\/articles\/8208-iphone-gets-crm-sync-link-from-companionlink.htm\">iPhone Gets CRM Sync Link from CompanionLink<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/ipcommunications.tmcnet.com\/hot-topics\/ip-transition-enterprise\/articles\/8272-air-china-offers-enhanced-customer-service-with-avayas.htm\" href=\"http:\/\/ipcommunications.tmcnet.com\/hot-topics\/ip-transition-enterprise\/articles\/8272-air-china-offers-enhanced-customer-service-with-avayas.htm\">Air China Offers Enhanced Customer Service with Avaya&#8217;s Solutions<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven&rsquo;t found the free 24 hours or so I would need just to fly their from the east<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158,179,172,215],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5663"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=5663"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5663\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=5663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=5663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=5663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}