{"id":5772,"date":"2007-08-10T16:52:02","date_gmt":"2007-08-10T16:52:02","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/call-centercrm-stories-august-10-2007.html"},"modified":"2007-08-10T16:52:02","modified_gmt":"2007-08-10T16:52:02","slug":"call-centercrm-stories-august-10-2007","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/call-centercrm-stories-august-10-2007.html","title":{"rendered":"Call Center\/CRM Stories August 10, 2007"},"content":{"rendered":"<div style=\"MARGIN: 0in 0in 0pt\">Big news this week in call centers and CRM as we find call center quality is <a href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9282-research-shows-insurance-industry-lacking-call-center-customer.htm\">improving<\/a>. This is great news. There is more below so take a read if you want to learn about peace in the Middle East and other interesting areas relating to communications and technology.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/hosted-contact-center\/articles\/9365-cincom-the-pursuit-the-perfect-customer-experience.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/hosted-contact-center\/articles\/9365-cincom-the-pursuit-the-perfect-customer-experience.htm\">Cincom on the Pursuit of the Perfect Customer Experience <\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9282-research-shows-insurance-industry-lacking-call-center-customer.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9282-research-shows-insurance-industry-lacking-call-center-customer.htm\">Research Shows Insurance Industry Lacking in Call Center Customer Satisfaction<\/a> <\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/virtual-contact-center\/articles\/9362-virtual-contact-center-the-smb.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/virtual-contact-center\/articles\/9362-virtual-contact-center-the-smb.htm\">The Virtual Contact Center and the SMB<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9390-study-shows-perceived-customer-service-driving-market-share.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9390-study-shows-perceived-customer-service-driving-market-share.htm\">Study Shows Perceived Customer Service Driving Market Share <\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/hd-videoconferencing\/articles\/9403-hd-videoconferencing-brings-peace-youth-the-middle-east.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/hd-videoconferencing\/articles\/9403-hd-videoconferencing-brings-peace-youth-the-middle-east.htm\">HD Videoconferencing Brings Peace to Youth in the Middle East <\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/speech-recognition\/articles\/9361-loquendo-debuts-kerem-new-male-turkish-voice.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/speech-recognition\/articles\/9361-loquendo-debuts-kerem-new-male-turkish-voice.htm\">Loquendo Debuts Kerem, New Male Turkish Voice<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/call-center-furniture\/articles\/9238-interior-concepts-launches-two-executive-wood-furniture-lines.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/call-center-furniture\/articles\/9238-interior-concepts-launches-two-executive-wood-furniture-lines.htm\">Interior Concepts Launches Two Executive Wood Furniture Lines <\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/call-center-recording\/articles\/9391-call-centers-ga-more-value-from-call-recording.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/call-center-recording\/articles\/9391-call-centers-ga-more-value-from-call-recording.htm\">Call Centers Can Gain More Value from Call Recording Investment When Positioned Properly<\/a><\/div>\n<div style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/phone-systems\/articles\/9258-vendorgurucom-helps-business-phone-systems-go-mobile.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/phone-systems\/articles\/9258-vendorgurucom-helps-business-phone-systems-go-mobile.htm\">VendorGuru.com Helps Business Phone Systems Go Mobile<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Big news this week in call centers and CRM as we find call center quality is improving. This is great news. There is more below so take a read if you want to learn about peace in the Middle East and other interesting areas relating to communications and technology. &nbsp; Cincom on the Pursuit of<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179,215,199,188,211,118,177,190,191],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5772"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=5772"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5772\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=5772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=5772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=5772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}