{"id":5811,"date":"2007-08-19T17:25:08","date_gmt":"2007-08-19T17:25:08","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/call-center-crm-stories-august-17-2007.html"},"modified":"2007-08-19T17:25:08","modified_gmt":"2007-08-19T17:25:08","slug":"call-center-crm-stories-august-17-2007","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/call-center-crm-stories-august-17-2007.html","title":{"rendered":"Call Center CRM Stories August, 17 2007"},"content":{"rendered":"<div style=\"MARGIN: 0in 0in 0pt\">While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent <a href=\"http:\/\/www.tmcnet.com\/channels\/hd-videoconferencing\/articles\/9614-lifesize-hd-videoconferencing-improving-cancer-patient-care.htm\">article<\/a> on <a href=\"http:\/\/www.tmcnet.com\/\">TMCnet<\/a> details how HD videoconferencing is improving patient care.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">Another area of change in contact centers is that of outsourcing. A recent <a href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/9548-new-study-reveals-changing-trends-offshoring.htm\">article<\/a> from TMCnet&rsquo;s Susan Campbell talks about this change. Specifically it discusses a new study by Duke University and the management consulting firm, Booz Allen Hamilton which found that companies are increasingly moving sophisticated, mission-critical functions to China, India and other offshore locations primarily because these countries are providing the individuals with the necessary skills and education.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">Speaking of changes in outsourcing, did you know Egypt is trying to be a major player in this space according to an <a href=\"http:\/\/www.tmcnet.com\/channels\/call-center-outsourcing\/articles\/9566-egypt-attempts-become-player-the-call-center-industry.htm\">article<\/a> from TMCnet&rsquo;s Brian Solomon? There are more articles below on SaaS CRM, headsets and more for those of you who just can&rsquo;t get enough call center news and information.<\/div>\n<div style=\"MARGIN: 0in 0in 0pt\">&nbsp;<\/div>\n<ul style=\"MARGIN-TOP: 0in\" type=\"disc\">\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/predictive-dialer\/articles\/9610-insurance-telemarketing-gets-easier-with-predictive-dialer.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/predictive-dialer\/articles\/9610-insurance-telemarketing-gets-easier-with-predictive-dialer.htm\">Insurance Telemarketing Gets Easier with the Predictive Dialer <\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/headsets\/articles\/9556-headsets-eliminating-noise-the-call-center.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/headsets\/articles\/9556-headsets-eliminating-noise-the-call-center.htm\">Headsets: Eliminating Noise in the Call Center <\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9632-research-points-changing-outsourcing-trends.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/9632-research-points-changing-outsourcing-trends.htm\">Research Points to Changing Outsourcing Trends <\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/9532-research-shows-engaging-employees-leads-better-customer-satisfaction.htm\" href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/9532-research-shows-engaging-employees-leads-better-customer-satisfaction.htm\">Research Shows Engaging Employees Leads to Better Customer Satisfaction <\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/9547-first-annual-best-sugarcrm-finalists-announced.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/9547-first-annual-best-sugarcrm-finalists-announced.htm\">The First Annual Best of SugarCRM Finalists Announced<\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/sip-server\/articles\/9525-q-a-with-ivr-technologies.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/sip-server\/articles\/9525-q-a-with-ivr-technologies.htm\">Q and A with IVR Technologies<\/a><\/li>\n<li style=\"MARGIN: 0in 0in 0pt\"><a title=\"http:\/\/www.tmcnet.com\/channels\/ivr\/articles\/9595-parature-turns-angelcom-customer-support.htm\" href=\"http:\/\/www.tmcnet.com\/channels\/ivr\/articles\/9595-parature-turns-angelcom-customer-support.htm\">Parature Turns to Angel.com for Customer Support<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is improving patient care. &nbsp; Another area of change in contact centers is that of outsourcing.<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171,179,180,202,215,199,197,188,189,211,118,177,191],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5811"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=5811"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/5811\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=5811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=5811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=5811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}