{"id":7432,"date":"2008-11-21T16:09:36","date_gmt":"2008-11-21T16:09:36","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/top_crm_news_112108.html"},"modified":"2008-11-21T16:09:36","modified_gmt":"2008-11-21T16:09:36","slug":"top-crm-news-112108","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/top-crm-news-112108.html","title":{"rendered":"Top CRM News 11\/21\/08"},"content":{"rendered":"<p><meta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"><meta content=\"Word.Document\" name=\"ProgId\"><meta content=\"Microsoft Word 12\" name=\"Generator\"><meta content=\"Microsoft Word 12\" name=\"Originator\"><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml\" rel=\"File-List\" \/><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx\" rel=\"themeData\" \/><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_colorschememapping.xml\" rel=\"colorSchemeMapping\" \/><!--[if gte mso 9]><xml>\nNormal\n0false\nfalse\nfalse\nEN-US\nX-NONE\nX-NONE\nMicrosoftInternetExplorer4\n<\/xml><![endif]--><!--[if gte mso 9]><![endif]--><\/p>\n<style type=\"text\/css\">\n<!--\n\/* Font Definitions *\/\n@font-face\n{\"Cambria Math\";\npanose-1:2 4 5 3 5 4 6 3 2 4;}\n@font-face\n{\npanose-1:2 15 5 2 2 2 4 3 2 4;}\n\/* Style Definitions *\/\np.MsoNormal, li.MsoNormal, div.MsoNormal\n{\nmso-style-parent:\"\";\nmargin:0in;\nmargin-bottom:.0001pt;\nfont-size:12.0pt;\"Times New Roman\",\"serif\";}\na:link, span.MsoHyperlink\n{\ncolor:blue;\ntext-decoration:underline;\ntext-underline:single;}\na:visited, span.MsoHyperlinkFollowed\n{\ncolor:purple;\ntext-decoration:underline;\ntext-underline:single;}\n.MsoChpDefault\n{\nmso-bidi-\"Times New Roman\";}\n.MsoPapDefault\n{\nmargin-bottom:10.0pt;\nline-height:115%;}\n@page Section1\n{size:8.5in 11.0in;\nmargin:1.0in 1.0in 1.0in 1.0in;}\ndiv.Section1\n{page:Section1;}\n-->\n<\/style>\n<p><!--[if gte mso 10]>\n\n\n<style>\n\/* Style Definitions *\/\ntable.MsoNormalTable\n{mso-style-name:\"Table Normal\";\nmso-style-parent:\"\";\nline-height:115%;\nfont-size:10.0pt;\"Calibri\",\"sans-serif\";\nmso-bidi-\"Times New Roman\";}\n<\/style>\n\n\n<![endif]-->                                                  <span><a title=\"Workforce Management Solutions Help Control Contact Center Attrition\" href=\"http:\/\/www.tmcnet.com\/channels\/workforce-management\/articles\/45588-workforce-management-solutions-help-control-contact-center-attrition.htm\"><\/a><\/span>Here are some article flagged by my editorial team as worth reading in the CRM\/contact center space. There are some great nuggets on this list and I hope you find it useful:<br \/><span><a title=\"Workforce Management Solutions Help Control Contact Center Attrition\" href=\"http:\/\/www.tmcnet.com\/channels\/workforce-management\/articles\/45588-workforce-management-solutions-help-control-contact-center-attrition.htm\"><\/a><\/span><\/p>\n<ul>\n<li><span><a title=\"Workforce Management Solutions Help Control Contact Center Attrition\" href=\"http:\/\/www.tmcnet.com\/channels\/workforce-management\/articles\/45588-workforce-management-solutions-help-control-contact-center-attrition.htm\"><span>Workforce Management Solutions Help Control Contact Center Attrition<\/span><\/a><\/span><\/li>\n<li><span><a title=\"VanillaSoft Pushes the Envelope on Intuitive Call Routing\" href=\"http:\/\/www.tmcnet.com\/channels\/telemarketing-software\/articles\/45650-vanillasoft-pushes-envelope-intuitive-call-routing.htm\"><span>VanillaSoft Pushes the Envelope on Intuitive Call Routing<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Optaros Takes Open Source CRM In-House\" href=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/45760-optaros-takes-open-source-crm-in-house.htm\"><span>Optaros Takes Open Source CRM In-House<\/span><\/a><\/span><\/li>\n<li><a title=\"Local vs. Hosted CRM Solutions\" href=\"http:\/\/www.tmcnet.com\/channels\/crm-solutions\/articles\/45772-local-vs-hosted-crm-solutions.htm\"><span>Local vs. Hosted CRM Solutions<\/span><\/a><\/li>\n<li><a title=\"Getting Ready for CRM Software\" href=\"http:\/\/www.tmcnet.com\/channels\/crm-software\/articles\/45828-getting-ready-crm-software.htm\"><span>Getting Ready for CRM Software<\/span><\/a><\/li>\n<li><span><a title=\"SugarCon 2009 to Celebrate SugarCRM Community Accomplishments\" href=\"http:\/\/www.tmcnet.com\/channels\/open-source-crm\/articles\/45858-sugarcon-2009-celebrate-sugarcrm-community-accomplishments.htm\"><span>SugarCon 2009 to Celebrate SugarCRM Community Accomplishments<\/span><\/a><\/span><\/li>\n<li><span><a title=\"MDSL Taking Control with Telecom Cost Management\" href=\"http:\/\/www.tmcnet.com\/channels\/telecom-cost-management\/articles\/45882-mdsl-taking-control-with-telecom-cost-management.htm\"><span>MDSL Taking Control with Telecom Cost Management<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Workforce Management Software: More Valuable Than Meets the Eye\" href=\"http:\/\/www.tmcnet.com\/channels\/workforce-management-software\/articles\/45907-workforce-management-software-more-valuable-than-meets-eye.htm\"><span>Workforce Management Software: More Valuable Than Meets the Eye<\/span><\/a><\/span><\/li>\n<li><a title=\"Using CRM Software to Assign Tasks\" href=\"http:\/\/www.tmcnet.com\/channels\/crm-software\/articles\/45932-using-crm-software-assign-tasks.htm\"><span>Using CRM Software to Assign Tasks<\/span><\/a><\/li>\n<li><span><a title=\"Five Steps to Successful CRM Software Implementation\" href=\"http:\/\/www.tmcnet.com\/channels\/crm-software\/articles\/45935-five-steps-successful-crm-software-implementation.htm\"><span>Five Steps to Successful CRM Software Implementation<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Five9 Hosted, On-Demand Solutions Provide Resolve in Troubling Economic Climate\" href=\"http:\/\/www.tmcnet.com\/channels\/call-center-on-demand\/articles\/45866-five9-hosted-on-demand-solutions-provide-resolve-troubling.htm\"><span>Five9 Hosted, On-Demand Solutions Provide Resolve in Troubling Economic Climate<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Loquendo Adds Danish Female Voice to TTS Family\" href=\"http:\/\/www.tmcnet.com\/channels\/speech-recognition\/articles\/45746-loquendo-adds-danish-female-voice-tts-family.htm\"><span>Loquendo Adds Danish Female Voice to TTS Family<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Homeshoring Continues to be Attractive Choice, Despite Economic Downturn\" href=\"http:\/\/www.tmcnet.com\/channels\/call-center-on-demand\/articles\/45525-homeshoring-continues-be-attractive-choice-despite-economic-downturn.htm\"><span>Homeshoring Continues to be Attractive Choice, Despite Economic Downturn<\/span><\/a><\/span><\/li>\n<li><span><a title=\"NACR, CallCopy, to Promote VoIP, UC, Call Center Solutions\" href=\"http:\/\/outbound-call-center.tmcnet.com\/topics\/hosted-call-center\/articles\/45722-nacr-callcopy-promote-voip-uc-call-center-solutions.htm\"><span>NACR, CallCopy, to Promote VoIP, UC, Call Center Solutions<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Avaya Offers Proactive Outbound Self-Service Products\" href=\"http:\/\/outbound-call-center.tmcnet.com\/topics\/outbound-call-center\/articles\/45465-avaya-offers-proactive-outbound-self-service-products.htm\"><span>Avaya Offers Proactive Outbound Self-Service Products<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Dynamics CRM Videos Available from Microsoft\" href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/45808-dynamics-crm-videos-available-from-microsoft.htm\"><span>Dynamics CRM Videos Available from Microsoft<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Vertex Taps Insight Now for Contact Center Tracking\" href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/45804-vertex-taps-insight-now-contact-center-tracking.htm\"><span>Vertex Taps Insight Now for Contact Center Tracking<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Survey: Singapore Consumers Happier with Contact Center Experiences\" href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/45707-survey-singapore-consumers-happier-with-contact-center-experiences.htm\"><span>Survey: Singapore Consumers Happier with Contact Center Experiences<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Call Center or Contact Center: What\" href=\"http:\/\/callcenterinfo.tmcnet.com\/Analysis\/articles\/45590-call-center-contact-center-whats-difference.htm\"><span>Call Center or Contact Center: What&#8217;s the Difference?<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Broadlook Announces Sales Contact List Optimization Product\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-software\/articles\/45678-broadlook-announces-sales-contact-list-optimization-product.htm\"><span>Broadlook Announces Sales Contact List Optimization Product<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Language Line Services Unveils &quot;Your World, Your Language&quot;\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-services\/articles\/45895-language-line-services-unveils-world-language.htm\"><span>Language Line Services Unveils &#8220;Your World, Your Language&#8221;<\/span><\/a><\/span><\/li>\n<li><span><a title=\"V-Tech Solutions to Provide Call Center Support Services for U.S. Patent and Trademark Office\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-services\/articles\/45847-v-tech-solutions-provide-call-center-support-services.htm\"><span>V-Tech Solutions to Provide Call Center Support Services for U.S. Patent and Trademark Office<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Study Finds Companies Lacking in E-mail Customer Service\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-services\/articles\/45822-study-finds-companies-lacking-e-mail-customer-service.htm\"><span>Study Finds Companies Lacking in E-mail Customer Service<\/span><\/a><\/span><\/li>\n<li><span><a title=\"TomTom Recognized by J.D. Power For Second Consecutive Year\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-solutions\/articles\/45744-tomtom-recognized-jd-power-second-consecutive-year.htm\"><span>TomTom Recognized by J.D. Power For Second Consecutive Year<\/span><\/a><\/span><\/li>\n<li><span><a title=\"Percall Growth Significant Thanks to App-Line Sibilo Contact Center Solution\" href=\"http:\/\/call-center-software.tmcnet.com\/topics\/call-center-solutions\/articles\/45665-percall-growth-significant-thanks-app-line-sibilo-contact.htm\"><span>Percall Growth Significant Thanks to App-Line Sibilo Contact Center Solution<\/span><\/a><\/span><\/li>\n<\/ul>\n<p>  <\/meta><\/meta><\/meta><\/meta><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here are some article flagged by my editorial team as worth reading in the CRM\/contact center space. There are some great nuggets on this list and I hope you find it useful: Workforce Management Solutions Help Control Contact Center Attrition VanillaSoft Pushes the Envelope on Intuitive Call Routing Optaros Takes Open Source CRM In-House Local<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179,215,199],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/7432"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=7432"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/7432\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=7432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=7432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=7432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}