{"id":7811,"date":"2009-03-13T16:41:18","date_gmt":"2009-03-13T16:41:18","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/interview_with_spanlinks_scott_christian.html"},"modified":"2009-03-13T16:41:18","modified_gmt":"2009-03-13T16:41:18","slug":"interview-with-spanlinks-scott-christian","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/interview-with-spanlinks-scott-christian.html","title":{"rendered":"Interview With Spanlink&#8217;s Scott Christian"},"content":{"rendered":"<p><meta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"><meta content=\"Word.Document\" name=\"ProgId\"><meta content=\"Microsoft Word 12\" name=\"Generator\"><meta content=\"Microsoft Word 12\" name=\"Originator\"><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml\" rel=\"File-List\" \/><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx\" rel=\"themeData\" \/><link href=\"file:\/\/\/C:%5CUsers%5CRTEHRA%7E1.NTD%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_colorschememapping.xml\" rel=\"colorSchemeMapping\" \/><!--[if gte mso 9]><xml>\nNormal\n0false\nfalse\nfalse\nEN-US\nX-NONE\nX-NONE\nMicrosoftInternetExplorer4\n<\/xml><![endif]--><!--[if gte mso 9]><![endif]--><\/p>\n<style type=\"text\/css\">\n<!--\n\/* Font Definitions *\/\n@font-face\n{\"Cambria Math\";\npanose-1:2 4 5 3 5 4 6 3 2 4;}\n@font-face\n{\npanose-1:2 15 5 2 2 2 4 3 2 4;}\n\/* Style Definitions *\/\np.MsoNormal, li.MsoNormal, div.MsoNormal\n{\nmso-style-parent:\"\";\nmargin-top:0in;\nmargin-right:0in;\nmargin-bottom:10.0pt;\nmargin-left:0in;\nline-height:115%;\nfont-size:11.0pt;\"Calibri\",\"sans-serif\";\nmso-bidi-\"Times New Roman\";}\na:link, span.MsoHyperlink\n{\ncolor:blue;\ntext-decoration:underline;\ntext-underline:single;}\na:visited, span.MsoHyperlinkFollowed\n{\ncolor:purple;\ntext-decoration:underline;\ntext-underline:single;}\n.MsoChpDefault\n{\nmso-bidi-\"Times New Roman\";}\n.MsoPapDefault\n{\nmargin-bottom:10.0pt;\nline-height:115%;}\n@page Section1\n{size:8.5in 11.0in;\nmargin:1.0in 1.0in 1.0in 1.0in;}\ndiv.Section1\n{page:Section1;}\n-->\n<\/style>\n<p><!--[if gte mso 10]>\n\n\n<style>\n\/* Style Definitions *\/\ntable.MsoNormalTable\n{mso-style-name:\"Table Normal\";\nmso-style-parent:\"\";\nline-height:115%;\nfont-size:10.0pt;\"Calibri\",\"sans-serif\";\nmso-bidi-\"Times New Roman\";}\n<\/style>\n\n\n<![endif]-->  <\/p>\n<p><i>Are companies really cutting their investments in customer acquisition and retention in this economic climate?<\/i><\/p>\n<p>&#160;<img loading=\"lazy\" decoding=\"async\" height=\"263\" width=\"502\" style=\"\" class=\"mt-image-none\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/scott-cristian.jpg\" alt=\"scott-cristian.jpg\" \/><\/p>\n<p>I have known the management of Spanlink Communications for years but haven&#8217;t covered them in a while. Today I got a chance to speak with the company&#8217;s relatively new President and CEO, <a href=\"http:\/\/www.tmcnet.com\/snapshots\/snapshots.aspx?Company=Scott%20Christian\">Scott Christian<\/a> (pictured) and he walked me through what the company is up to and also engaged in a great dialogue regarding how the organization has really focused on adding value to Cisco solutions.<\/p>\n<p>You may remember the past CEO and founder of the company was <a href=\"http:\/\/www.tmcnet.com\/snapshots\/snapshots.aspx?Company=Brett+Shockley\">Brett Shockley<\/a>.<\/p>\n<p>One of the more interesting parts of our <a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/scott-christian-spanlink-interview-031309.mp3\">audio interview<\/a> revolved around our discussion of how companies are looking at spending more or less on customer acquisition and retention.<br \/>&#160;<\/p>\n<p><span style=\"display: inline;\" class=\"mt-enclosure mt-enclosure-image\"><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/spanlink-headquarters.jpg\"><img loading=\"lazy\" decoding=\"async\" height=\"343\" width=\"500\" style=\"\" class=\"mt-image-none\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2009\/03\/spanlink-headquarters-thumb-500x343-6202.jpg\" alt=\"spanlink-headquarters.jpg\" \/><\/a><\/span><\/p>\n<p>This is a good interview to listen to if you are interested in learning a bit more about the state of the contact center and UC market from at least one company&#8217;s perspective. In addition there are some tips here focusing on increased productivity and customer retention which should suit every company well in these times.<\/p>\n<p><\/meta><\/meta><\/meta><\/meta><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are companies really cutting their investments in customer acquisition and retention in this economic climate? &#160; I have known the management of Spanlink Communications for years but haven&#8217;t covered them in a while. Today I got a chance to speak with the company&#8217;s relatively new President and CEO, Scott Christian (pictured) and he walked me<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171,179,180,201,215,162,199,188,1672,189,118,177],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/7811"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=7811"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/7811\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=7811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=7811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=7811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}