{"id":8097,"date":"2009-08-19T18:17:59","date_gmt":"2009-08-19T18:17:59","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/name_that_new_kodak_gadget.html"},"modified":"2009-08-19T18:17:59","modified_gmt":"2009-08-19T18:17:59","slug":"name-that-new-kodak-gadget","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/name-that-new-kodak-gadget.html","title":{"rendered":"Name That New Kodak Gadget!"},"content":{"rendered":"

Years back I started to utilize the website ofoto to store my pictures. What a great service with its ability to share your photos immediately with others. Years later Kodak purchased the company and integrated it into its backend photo processing systems. I am still a loyal customer of what is now called Kodak Gallery but recently the company changed its policy, forcing users to order a certain dollar amount in order to keep from having their photos deleted. In my case the magic number was $20.<\/p>\n

Interestingly I am a big fan of printing photos but haven’t had time to print much lately.<\/p>\n

I do understand Kodak needs to make a living and I also understand how hard it is for a company which was a virtual monopoly to reposition itself in the digital era.<\/p>\n

But rather than rush to print more photos this experience made me pause a bit. After all I am not thrilled to have a company change its policy on me after it told me there would be no charge to store photos. This is not what you call a stellar CRM experience.<\/p>\n

This is probably the reason I didn’t act quicker and logged on today to find all my photos gone. Wiped. My kids being born… My wife as fianc\u00e9, my cousins, parents, sister, friends. All gone.<\/p>\n

The shocking screen I saw today<\/b><\/p>\n

\"kodak-gallery.jpg\"<\/a><\/span><\/p>\n

I learned when I called the company at 1-800-360-9098 that my photos are actually not deleted but hidden. I suspected as much but I am still having seriously mixed emotions about the company. After all if they did delete my photos I would likely be on my way up to Rochester to have a frank talk with the CEO.<\/p>\n

Its all fun and games until someone loses every photo they ever took<\/b><\/p>\n

\"fun-and-games.jpg\"<\/span><\/p>\n

I was told my photos should come back in 24 hours or so but I will not receive an email when they are restored. The operator suggested I keep checking online for when they appear. (See my thoughts on free time above)<\/p>\n

If this happens to you, don’t worry. You see I was told 72 hours after the photos appear they will disappear and I have to make a purchase between the time the photos are there and aren’t. I didn’t ask how long they are kept hidden but I should have.<\/p>\n

On a separate but related note, Kodak is looking<\/a> for help from its community of fans to help it name its new pocket-sized video recorder. My first thought is the new Kodak – Better Late Than Never but I think this moniker may be a bit too long for a small device and not quite in line with the company’s business practices. Instead I invite them to have it use the above online photo storage practices and proceed to call it the the new Kodak iHostage.<\/p>\n","protected":false},"excerpt":{"rendered":"

Years back I started to utilize the website ofoto to store my pictures. What a great service with its ability to share your photos immediately with others. Years later Kodak purchased the company and integrated it into its backend photo processing systems. I am still a loyal customer of what is now called Kodak Gallery<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166,158,170,171,172,1,196,188,206,118,190,175],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/8097"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=8097"}],"version-history":[{"count":0,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/8097\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=8097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=8097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=8097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}