Next Generation Communications Blog

July 2012

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Seven Steps to Assess Eco-Impact of ICT

Edited By Peter Bernstein on July 22, 2012

By Susan J. Campbell

As much as we have come to rely on communications technologies to stay connected and streamline business processes, those providing the access must still pay attention to the impact on the environment. Eco-sustainability in fact is emerging not just as an issue of being a good corporate neighbor, but as important for being a preferred provider of products and services.  This is why it has become important that the telecommunications industry use a uniform protocol for measuring the eco-impact of its services and networks.

A recent Alcatel-Lucent TechZine article, Seven Steps to Greater Green House Gas Awareness in ICT, explored this topic. It highlights the new global standards designed to create a unified approach to the measurement of green house gas emissions. Focus is on current life cycle assessment tools such as those developed by Alcatel-Lucent (ALU) which can be employed by ICT vendors, particularly the telecom ones, for estimating the eco-impact of services and/or networks in a meaningful and actionable way.

Posted in A New Conversation Experience, Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Eco-sustainability, Next-Generation Communications
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Motive Mobile Device Manager Key to Better and More Cost-Effective Customer Experiences

Edited By Peter Bernstein on July 15, 2012

By Mae Kowalke

The customer service challenge for cellular providers is clear.

Numerous research firms have recently published studies estimating that smartphones currently make up half of all mobile phone purchases globally and that number is expected to reach 75 percent by 2013. This is context for what is a vexing industry challenge. It turns out that more than half of all customer service calls to mobile service operators now deal with the difficult technical problems that can come from smartphones, such as mobile internet, and 63 percent of returned phones are not actually faulty.

In fact, a recent Yankee Group study notes that technical difficulties now represent a bigger percentage of call center volume than billing issues. They also represent a huge financial drain on operators.  A single support call, for example, can cost a provider roughly a month’s worth of customer profit.  This means finding ways to effectively address device configuration and service provisioning is more crucial than ever.

Posted in A New Conversation Experience, Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Mobile Marketing, Next-Generation Communications, Wireless
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Delta launches Telstar.jpg

Bell Labs Celebrates TELSTAR Anniversary

Edited By Peter Bernstein on July 10, 2012

By Susan J. Campbell

It is hard to believe but July 10 marks the 50th anniversary of the launch of TELSTAR I.  This was the first active communications satellite and its placement into orbit is considered the birth of modern multimedia global communications.

Developed and built by Bell Labs with funding from AT&T in conjunction with NASA, TELSTAR I, which was a 34 inch sphere, was a true marvel of its time.  It transformed communications. It rightfully is considered not just one of the Alcatel-Lucent research arm’s greatest historical achievements, but as President John F. Kennedy noted at the time it really was a turning point in the history of communications.

It is something worthy of a significant celebration.  

The new era TELSTAR I NASA ushered in we now take for granted — high-speed (for the time) data communications, real-time global telephone service and TV broadcasting.  
Delta launches Telstar.jpg 

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Satellite
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2012 Global Innovation Index Released

Edited By Peter Bernstein on July 9, 2012

By Mae Kowalke 

The fifth edition of the Global Innovation Index (GII)—which ranks 141 countries on the basis of innovation capabilities and results—was released last week in Geneva, Switzerland.

The index was developed by INSEAD eLab and the World Intellectual Property Organization (WIPO), with experience from knowledge partners Alcatel-Lucent, Booz & Company and the Confederation of Indian Industry.

For Alcatel-Lucent, assisting with the GII is part of its overall commitment to further innovation, the company said in a blog post. “Alcatel-Lucent is a global company with employees all over the world,” the company said. “The GII is one of the places where we can exercise this role as a global citizen, dig deeper into innovative ideas and work closely together on common objectives with other global players.”

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Next-Generation Communications, Research
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Wi-Fi Roaming Takes the Stage --Get Ready for ANDSF and Hotspot 2.0 Capabilities

Edited By Peter Bernstein on July 2, 2012

Mae Kowalke

The next major cellular technology advancement is on its way. Here comes Wi-Fi roaming.

Cellular users often switch between 3G or 4G networks to Wi-Fi to access the internet, especially as cloud services continue to grow in importance. The switch from a cellular service to a Wi-Fi network is not always seamless, especially when it requires first finding a network and then getting through a login screen.

But a group of new cellular technologies, in particular the 3GPP Access Network Discovery and Selection Function (ANDSF) and Hotspot 2.0, will change that with what amounts to Wi-Fi roaming, according to a white paper, “Wi-Fi Roaming – Building on ANDSF and Hotspot2.0,” jointly produced by Alcatel-Lucent and BT.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Next-Generation Communications, Small Cells, Wi-Fi, Wireless
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The War Will be Won over Customer Experience

Edited By Peter Bernstein on July 2, 2012

By Mae Kowalke

The battle for the best mobile device portfolio steals the headlines with its flashy array of smartphone offerings. However, increasingly it appears that the war will be won by the mobile broadband operator who provides the best customer experience as enabled by overall quality of experience (QoE) on their network.

“To thrive in today’s competitive mobile broadband market, service providers must deliver superior QoE and enrich the customer experience,” noted Greg Owens, director of marketing for customer experience at Alcatel-Lucent, in a recent Enriching Communications article, “Customer Insights Improve Business Performance, stated that, “With growing pressure to reduce churn and increase revenues, service providers need to have a better understanding of how customers use their services.”

Posted in A New Conversation Experience, Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Mobile Marketing, Next-Generation Communications, Wireless
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