By David Sims

David at firstcoffee d*t biz

 

The news as of the first coffee this morning, and the music is the “Workrock” shuffle playlist on iTunes, currently pumping out the second-best song the Rolling Stones ever recorded, “Sway.”

 

CompanionLink Software, a vendor of mobile sync products, has released a wireless synchronization product for BlackBerry, Windows Mobile and Palm OS mobile devices.

 

The CompanionLink Professional software package has an option to wirelessly synchronize information with various CRM and contact management products and Web-enabled mobile devices so users can access and update their CRM contacts, schedules, and notes from anywhere.

 

The software synchronizes data with ACT! by Sage, FrontRange GoldMine, IBM Lotus Notes, Novell GroupWise, Time & Chaos, Google Apps, Microsoft Outlook, and Palm Desktop databases.

 

Information can be synchronized in two ways: wired sync or wireless sync. Wired synchronization requires the mobile device to be docked to the computer, and wireless synchronization allows data to go from the CRM database to the user’s mobile device using CompanionLink Software’s wireless synchronization service.

 

“Wireless synchronization is where the future of mobile devices and data synchronization is headed,” said Rushang Shah, Director of Marketing at CompanionLink Software.

 

CompanionLink Professional retails for a one-time charge of $99.95 per user. The wireless synchronization service is $9.95 per month per mobile device. A 14-day evaluation version of the software can be downloaded at www.companionlink.com/downloads. The wireless synchronization service is free during the evaluation period.

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RightNow Technologies has announced results for the fourth quarter and year ended December 31, 2007. Fourth quarter total revenue was a record $30.7 million, compared to $28.8 million in the fourth quarter 2006. Fourth quarter 2007 results reflect 33 percent growth in recurring revenue over the fourth quarter of 2006 and the impact of the Company’s business model shift away from perpetual licenses in 2007.

 

The net loss in the fourth quarter of 2007 was $(3.3) million or $(0.10) per share, compared to net loss of $(2.3) million, or $(0.07) per share, in the fourth quarter of 2006. Fourth quarter 2007 non-GAAP net loss per share was $(0.07) which excludes stock-based compensation charges of $1.0 million.

 

Revenue for the full year 2007 was $112 million, compared to full year 2006 revenue of $110 million. Recurring revenue for the 2007 full year increased 34 percent year over year to $85 million.

 

The net loss for the full year 2007 was $(18.6) million or $(0.56) per share, compared to net loss of $(5.0) million or $(0.16) per share for the full year 2006. Full year 2007 non-GAAP net loss per share was $(0.40) which excludes stock-based compensation of $5.5 million.

 

RightNow added 60 new customers in the fourth quarter and more than 250 new customers for the year. New, renewed and expanded customer relationships during the fourth quarter of 2007 included Activision, Easy Jet Airline Company, Epson America, Kodak Imaging Network, Logitech, Napster, Social Security Administration, and Vodafone Netherlands.

 

In a separate announcement, RightNow announced the promotions of Susan Carstensen to Chief Operating Officer, and Jeff Davison to Chief Financial Officer.

 

For the full year 2008, the company expects revenue in the range of $135 to $140 million, with recurring revenue growth of approximately 25 percent. The net loss per share for the full year 2008 is expected to be in the range of $(0.36) to $(0.27). Non-GAAP net loss per share, which excludes stock-based compensation, is expected to be in the range of $(0.16) to $(0.07).

 

For the first quarter of 2008, revenue is anticipated to be in the range of $31 to $32 million. The first quarter net loss per share is expected to be in the range of $(0.17) to $(0.14).

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New Delhi-based Avaya GlobalConnect, an Indian communication products provider, has won Frost & Sullivan’s Market Leadership Award for Enterprise Telephony and Contact Centers at the India ICT Awards held recently in Mumbai.

 

The sixth consecutive win cites the company’s “efforts to empower organizations in India to use Intelligent Communications products to gain a sustainable competitive advantage,” according to Avaya officials.

 

The Frost & Sullivan Market Leadership Awards for the ICT industry were chosen based on research and analysis by the analyst team tracking various ICT markets on a regular basis. The team monitors competitor revenue, market share, growth over the last year, market and technology innovation, go-to-market strategy and other developments.

 

Presenting the award, T.R Madan Mohan, Director of Consulting, ICT Practice, Frost & Sullivan, South Asia and Middle East, said Avaya Global Connect has “retained its position as the market leader in the Enterprise Telephony market and the Interactive CRM market.”

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CRM vendor Epicor Software has announced that the International Cricket Council has implemented its Epicor enterprise resource planning product.

 

Headquartered in Dubai, the ICC, the global governing body for cricket, picked Epicor iScala for “cost and time savings” across the organization, Epicor officials say, adding that the ICC selected Epicor to streamline the sports body’s budgeting, analysis, tournament accounting and overall financial management functions.

 

“It was important to use the advantages enterprise technology brings at a time of dynamic growth for the ICC,” Faisal Hasnain, chief financial officer of the ICC, said. “Epicor has given us a clear end-to-end control over funds flow and its administration as the ICC’s operational footprint expands rapidly in line with the growth of the game of cricket.”

 

We watched the recent one-day World Cup, and it wasn’t bad. Mrs. First Coffee’s a New Zealander so we were rooting for the Kiwis, but once you get a basic grasp of the game — it’s about as easy to follow as baseball, if a pubful of drunk Aussies can follow what’s going on, there’s no reason you can’t — it’s surprisingly fun to watch. The one-day version. First Coffee isn’t sure he could take a five-day test.

 

The ICC moved its headquarters to Dubai in 2005 at a time of rapid rise in commercial revenues from the game.”As part of the restructuring process we have expanded considerably, with growth in staff and a larger geographical footprint,” said Hasnain.

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Jigsaw, an online directory of business contact and company information, has announced that it has reached the 400 company customer milestone with the Jigsaw enterprise products introduced in fall 2007.

 

Jim Fowler, co-founder and CEO of Jigsaw, said the company’s enterprise products “dovetail with CRM and SFA systems to provide business contact information… thanks to the collective contributions of its many members.” The directory now includes more than 7.4 million contacts at more than 600,000 companies.

 

The launch and adoption of Jigsaw Enterprise Solutions “contributed to the growth of Jigsaw’s membership community,” company officials say, “which saw its number increase by 165 percent over the previous year.”

 

Huh? Oh, “You Can’t Always Get What You Want,” of course.