Witness Systems to Present at Upcoming Contact Center and IT Industry Events

Witness Systems to Present at Upcoming Contact Center and IT Industry Events. Check it out:
ATLANTA --(Business Wire)-- Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that it will present at several upcoming contact center and IT industry events including the ATA Annual Convention & Expo, Austin Contact Center Alliance Fall Symposium, Call Center 2.0/Internet Telephony Conference & Exposition, and ICCM Canada 2006.

"Workforce Optimization - Achieving Customer Centricity"

When: October 10, 2006; 1:30 - 2:20 p.m. ET

Where: ATA Annual Convention & Expo; Orlando, FL

In this session, Bill Durr - principal market consultant for Witness Systems - will address how workforce optimization (WFO) should be viewed as a strategy, not merely technology. In addition to touching on the integrations among key software components, Durr also will review ROI case studies and discuss the functional silos that can limit performance in today's contact centers. Attendees will walk away with the knowledge to construct internal business cases that enable execution of WFO initiatives.

"Taking the Handcuffs Off of WFM Software and Implementing the Right Processes"

When: October 12, 2006; 10:30 - 11:40 a.m. CT

Where: Austin Contact Center Alliance Fall Symposium; Austin, TX

Witness Systems' Oscar Alban - principal global market global consultant - will explore the many advantages to implementing a workforce management solution - it's more than simply managing agent schedules. This session will discuss how workload blending can boost morale and lower agent attrition. It also will evaluate intraday change management, service levels, long range planning and effective scheduling models.

"IP Contact Center Shootout"

When: October 13, 2006; 1:15 - 3 p.m. PT

Where: Call Center 2.0/Internet Telephony Conference & Exposition; San Diego, CA

During this panel, Oscar Alban will join several other industry leaders to debate and discuss the merits of IP contact center solutions. Set in an interactive Q&A format, attendees and panel experts will cover different solutions on the market along with their advantages/benefits, while also addressing industry insight and trends.

"60 Ideas in 60 Minutes"

When: October 25, 2006; 8:45 - 10 a.m. ET

Where: ICCM Canada 2006; Toronto, Canada

In this fast-paced and high demand session, Kevin Hegebarth - Witness Systems' director of strategic analysis - will join other industry veterans and experts to share a lifetime's worth of contact center experience and education in only 60 minutes. Each panel member will provide one idea for improving the call center for each minute of the hour - all run the gamut from innovative to outrageous, but ultimately useful.

"When CRM Meets Workforce Optimization: Collision or Collusion"

When: October 25, 2006; 10:15 - 11:15 a.m. ET

Where: ICCM Canada 2006; Toronto, Canada

In this forum about merging two technology worlds, Kevin Hegebarth joins others in the industry to address the new generation of CRM and workforce optimization solutions. The popularity of the two customer care solutions continues to grow - their paths are bound to cross. This session will explore how they will work together to create a dynamic environment for service organizations.

To learn more about Witness Systems' participation in these upcoming events, visit www.witness.com.

About Witness Systems

Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com.

Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments.

Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.

Listed below are links to sites that reference Witness Systems to Present at Upcoming Contact Center and IT Industry Events:

Around TMCnet Blogs

Latest Whitepapers

TMCnet Videos