Analyst Research Confirms Witness Systems Market Leadership
September 27, 2006
Analyst Research Confirms Witness Systems Market Leadership. Check it out:ATLANTA --(Business Wire)-- Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that new research from The PELORUS Group, Tern Systems, and DMG Consulting reveals the company's market leadership in several categories.
The PELORUS Group
According to the "2006 World Contact Center Recording Systems Market" report published by The PELORUS Group (www.pelorus-group.com), an independent market research and consultancy company for the financial services and telecommunications markets, Witness Systems holds a leading 33.6 percent in the broadly defined recording (both combined and selective) software and services global market. Additionally, the report shows Witness Systems leading in two other categories - the company boasts a 43.3 percent share in selective recording and is the clear leader in recording software and services in North America with 29.9 percent.
"In a largely technology-driven market, Witness Systems is perhaps the best at conducting market research and listening to customer needs," said Dick Bucci, associate consultant, The PELORUS Group. "The company is well ahead of the curve in recognizing that recording solutions have applications well beyond contact centers, a direct result of customer feedback. Its leadership and market share numbers represent and reinforce that continued commitment to customer service and success."
Tern Systems
New research from Tern Systems, a highly regarded market research firm specializing in the call automation area, indicates that Witness Systems leads the quality monitoring systems installed base category with 40.9 percent. The report entitled "2006 Voice/Data Recording Market Report" also positions the company as a leader in quality monitoring shipments with 39.6 percent market share. Witness Systems received further recognition by leading the shipments for quality monitoring software with 44.8 percent, as well as the installed customer base for quality monitoring software with 46.1 percent.
"The call recording vendors are offering integrated suites that tie together capabilities from single component technologies, such as call recording and quality monitoring," said Walt Tetschner, founder and president, Tern Systems. "Witness Systems is leading the pack with its Impact 360(TM) solution and that became clear in the numbers for this year's report."
DMG Consulting
In its "2006-2007 Quality Management/Liability Recording Product and Market Report," DMG Consulting - a research firm that specializes in customer-focused business strategy, operations and technology for Global 2000 and emerging companies - ranks Witness Systems the leader with 32.6 percent for 2005 contact center revenue and market share, including workforce management.
"Witness Systems had made it clear to the market that it wants to differentiate itself in the area of contact center workforce optimization," commented Donna Fluss, principal, DMG Consulting. "As of the end of 2005, Witness Systems was the leader in contact center revenue for workforce optimization solutions."
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments.
Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
Related Tags: witness systems, quality monitoring, pelorus group, contact center, workforce optimization, systems
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