VoIP for Enterprise TMC

Clients Can Enhance the Customer Experience with Proxy Remote Control 5.10

September 27, 2006
Clients Can Enhance the Customer Experience with Proxy Remote Control 5.10. Check it out:
The general availability of Proxy Remote Control 5.10 and Proxy Gateway (News - Alert) Server 5.10 has been announced by Proxy Networks, a provider of remote control products for remote support, training, network management, compliance and collaboration.



Several new features and enhancements are included in this latest software release. Proxy Gateway Server acts as a virtual router enabling customer to tie large numbers of PCs and servers into a single, centrally-managed remote access network. Help desk professionals and network administrators can access and take over a machine instantly as Proxy Gateway Server maintains persistent connections with each of these hosts.

As a result of this efficient remote support, network management and collaboration can be setup and executed more quickly and proficiently throughout the enterprise.

According to Robert Platus, managing director of Quality Network Solutions, an outsourced technical support provider based in London, England, the Proxy Gateway Server allows clients to take over a machine on a different domain in a different location within seconds and know that they are taking over the right PC with the right user logged on, which makes life so much easier.

With screen recording and playback capabilities, Proxy Gateway Server 5.10 enables customers to create content for remote training or compliance purposes. Through advanced compression algorithms, the Gateway Server can produce compact recording files, enabling customers to keep screen recording turned on continuously without worrying about storage costs.

Users can now capture the entire virtual Windows desktop distributed across multiple displays on remote machines as Proxy Remote Control 5.10 includes multi-monitor support.

Proxy Networks CEO Andy Kim noted that Proxy Remote Control 5.10 is the first Proxy release since the acquisition of the Proxy Remote Control products from Funk Software earlier this year. Proxy Networks is committed to developing, delivering and supporting new features on top of proven, low cost infrastructure that millions of users rely upon for remote control and remote access everyday.

Proxy Remote Control has been the chosen infrastructure for over a decade for remote control and remote access by thousands of enterprises and SMBs around the world due to its reliability, ease of use, high performance and low cost.

Solutions such as those offered by Proxy Networks can add significant value to the services that are offered by contact centers or help desks as they will be able to do so much more than just troubleshooting over the phone. Proxy Remote Control will enable technicians to gain control of the clients’ desktop to diagnosis and fix the problem on the spot. This capability is sure to enhance the customer experience.

What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market as well as an overview on the Future of IP Telephony? Answer: INTERNET TELEPHONY Conference & Expo, WEST, which runs October 10-13, 2006. See you in San Diego!

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Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.



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