KANA and Autonomy Extend OEM Alliance
September 26, 2006
KANA and Autonomy Extend OEM Alliance. Check it out:MENLO PARK and SAN FRANCISCO, Calif. --(Business Wire)-- KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, and Autonomy (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced an extension to their OEM alliance through which KANA will deploy Autonomy's infrastructure technology in KANA's solutions for eService, call centers and Web self-service solutions. As a result, KANA can deliver relevant information to users in a more timely fashion, ensuring that customer inquiries are resolved quickly and accurately across channels.
Autonomy's infrastructure software brings KANA users an impressive breadth of functionality, including automatic hyperlinking of conceptually-related information as well as automatic delivery of personalized information. Users of KANA's multi-channel customer service solutions benefit from accurate and focused answers to customer queries by using concept-based retrieval of items from the support knowledge base.
"We continually seek new ways to help our customers exceed their customers' expectations," said Charlie Isaacs, chief technology officer at KANA. "After consideration of other options we are pleased to confirm Autonomy as a technology partner in this goal."
Autonomy boasts one of the industry's strongest OEM programs, supporting more than 300 third-party applications across a range of industries including, Product Lifecycle Management, Content Management, Information Security, Financial Services, Human Resources, Records Management, Compliance and eCommerce, to name a few. As a strategic OEM partner, KANA is a key participant in guiding product direction and has been a multi-year participant in the annual Autonomy OEM Advisory Board meeting.
"We are pleased that KANA, has chosen to continue this fruitful and longstanding relationship," says Nicole Eagan, Autonomy's Chief Marketing Officer. "This is further validation of the IDOL strategic roadmap and a real win for KANA customers, who will continue to benefit from the strength of Autonomy's infrastructure software and our close partnership with KANA."
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base comprises more than 16,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group includes: Aungate, a leader in technology for Real-Time Enterprise Governance; Virage, a leading supplier and visionary in Rich Media Management technology; etalk, a leading provider of enterprise-class contact center products, Cardiff, a leader in content capture and business process management solutions, and Ultraseek, a leading provider of business search engine.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about demand for multi-channel customer service solutions, and KANA's growth and success. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Related Tags: channel customer, customer service, infrastructure software, multi channel, service solutions, autonomy
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