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The Customer Feedback Center Now Available on AppExchange

October 2, 2006
The Customer Feedback Center Now Available on AppExchange. Check it out:
Customer Feedback Center, from Customer Feedback Solutions, Inc is now available on Salesforce.com’s AppExchange.
 
The Customer Feedback Center (CFC) provides a centralized suite of Web-based Customer Interaction Management tools for companies. The Center enables the companies to manage and measure their customers’ Website interactions and communications, which creates real-time sales opportunities in Salesforce.


 
CFC’s affordable and easy to use on-demand Customer Interaction Management system enables companies to centrally manage and measure all customer interactions on their Website, including feedback provided, trouble tickets submitted, documents downloaded, knowledge base searches performed and several other tasks.
 
This critical customer information is then provided by the Feedback Center in real-time to marketing, sales, support, and management teams. This increases lead generation, reduces costs and increases revenues.
 
Offered as a Web-based subscription service, CFC doesn’t require additional software, installation, maintenance, or any support from an in-house IT department to implement or operate.
 
“Every business wants to generate additional sales leads and revenues in order to positively impact their company’s growth,” said CEO and co-founder of Customer Feedback Solutions, Inc., Adam Zeitsiff in a press release.
 
He continued:  “The CFC has helped the sales, product and executive management teams from some of the world’s largest industry-leading companies make informed decisions in real-time, resulting in increased revenues and a positive effect on their bottom-line.”
 
Salesforce.com (News - Alert) made news last week when Option One Mortgage Corporation, a national residential mortgage lender deployed Salesforce SFA for its 750 users.
 
Using the AppExchange on-demand platform, Option One integrated Salesforce with its broker database system and wireless access. The integration provided the mortgage lender greater insight and access to customer information for its enterprise and field users.
 
For more information, visit Salesforce.com or Customer Feedback Solutions, Inc.
 
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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.



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