The Inclusion of Telephony Services in IT Portfolio to Boost Revenues of These Markets
September 21, 2006
The Inclusion of Telephony Services in IT Portfolio to Boost Revenues of These Markets. Check it out:PALO ALTO, Calif., Sept. 21 -- The telephony services market is likely to experience modest but sustainable growth over the next five to six years. Apart from legacy infrastructure replacement, the major growth driver is the changing structure of the services bundle to include services concerned with other enterprise applications, such as contact center solutions and productivity applications. Within traditional telephony services, excluding additional professional services such as data network evaluation, revenue through upgrades and managed IP telephony services, the old telephony services market including functions such as basic maintenance, is actually not growing much.
New analysis from Frost & Sullivan (http://www.enterprisecommunications.frost.com/ ), U.S. Enterprise Telephony Equipment Services Markets, reveals that the market earned revenues of $4.40 billion in 2005 and estimates to reach $4.92 billion in 2012.
If you are interested in a virtual brochure, which provides manufacturers, end users, and other industry participants with an overview of the U.S. Enterprise Telephony Equipment Services Markets, then send an e-mail to Mireya Castilla, Corporate Communications, at [email protected] with your full name, company name, title, telephone number, city, state, country and e- mail address. Upon receipt of the above information, an overview will be sent to you by e-mail.
"The growth of the telephony equipment services industry is contingent on the belief that 'where there's mystery there's money'," says Frost & Sullivan Industry Analyst Krithi Rao. "As telephony solutions become more complex, customers are increasingly relying on external expertise to facilitate the implementation and management of advanced solutions and to be able to more accurately anticipate related deployment costs."
The fluctuations in the equipment market obviously influence growth in the telephony services market. However, the evolving structure of the service bundle represents another important factor in the telephony service market. For example, services and service revenues related to other technologies and solutions such as contact center applications, productivity applications and data and networking infrastructure, are increasingly infringing on the telephony market. Eventually, unified communications solutions that require management of tightly integrated applications are likely to spur the demand for advanced services.
Demand for basic maintenance and break/fix-type of service is declining as customers rarely experience any major issues with the legacy time division multiplexer (TDM) systems. Moves, adds and changes, on the other hand, are increasingly performed by enterprises themselves as IP gives them high levels of flexibility, independence and control. Therefore, service providers have to invest in advanced technologies such as remote monitoring and diagnostics, and offer maintenance of the data network as part of their services in order to differentiate. Further, they will have to pay close attention to developments in the unified communications space as such advanced solutions will represent both a challenge as well as an opportunity.
"As differentiation through equipment features and pricing is becoming increasingly difficult, vendors and resellers are looking to gain a competitive advantage through services," notes Rao. "However, commoditization of basic maintenance services and installation is forcing service providers to constantly innovate in professional and managed services."
The high costs of training sales forces' services teams and channel partners, finding subject matter experts and retaining them, and investing in remote monitoring technology and business continuity expertise are the major challenges for service providers. It is, therefore, imperative for vendors and resellers to invest in tools/procedures that help reduce costs so that they can turn their focus to introducing enhanced services.
The U.S. Enterprise Telephony Equipment Services Markets is part of the Enterprise Communications Growth Partnership Service, and it evaluates the trends that are impacting service providers in these markets. This study also includes a detailed analysis of the revenues, market size and reviews competitor profiles. It segments the market into the following sectors: installation, maintenance, professional services, managed services related to installation, maintenance, professional services, managed services, Internet protocol-private branch exchange, (IP PBX), time division multiplexer-private branch exchange, (TDM PBX) and IP/digital/analog phones. Interviews are available to the press.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .
U.S. Enterprise Telephony Equipment Services Markets
F899-62
Contact:
Mireya Castilla
Corporate Communications - North America
P: 210.247.3830
F: 210.348.1003
E: [email protected]
Srividhya Parthasarathy
Corporate Communications - Europe
P: + 91 44 42044668
E: [email protected]
Sarah Lourdes
Corporate Communications - Asia Pacific
P: +603 6204 5878
F: +603 6201 7402
E: [email protected]
Sharmin Jassal
Corporate Communications - Australia
P: +61 2 8247 8900
F: +61 2 9252 8066
E: [email protected]
http://www.frost.com/
Keywords in this release: telephony, enterprise telephony equipment, North America, installation, maintenance, professional services, managed services, Internet Protocol-private branch exchange, IP PBX, time division multiplexer- private branch exchange, TDM, PBX, IP phones, digital phones, analog phones, research, information, market, trends, technology, service, forecast, market share
Frost & Sullivan
CONTACT: Mireya Castilla, Corporate Communications - North America,+1-210-247-3830, or fax, +1-210-348-1003, or [email protected] , orSrividhya Parthasarathy, Corporate Communications - Europe, +91-44-42044668,or [email protected] , or Sarah Lourdes, Corporate Communications -Asia Pacific, +603-6204-5878, or fax, +603-6201-7402, [email protected] , or Sharmin Jassal, Corporate Communications -Australia, +61-2-8247-8900, or fax, +61-2-9252-8066, [email protected] , all of Frost & Sullivan
Web site: http://www.frost.com/http://www.enterprisecommunications.frost.com/
Related Tags: corporate communications, telephony services, mireya castilla, telephony equipment, frost sullivan, services
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