Apple iPhone Bug Isn't Truphone's Problem
I'm posting is a Public Service Announcement but also since Truphone is my agency's client we felt the important thing to do is get the right information out as far and wide as possible.This afternoon this afternoon Truphone sent an emailout to its customers explaining that Truphone knows of a bug issue with the Apple iPhone that has existed since the launch of the 3.0 OS in June 2009.
The issue has been widely reported on sites including Mobile Crunch and theiphoneblog. The problem, as was outlined in the email, impacts all applications on a the iPhone, not just the Truphone application. With that said, the bug seems to have affected very few people that Truphone is aware of.
The bug is manifested by applications either disappearing entirely or by attaching themselves to others, so for example you may open a game and a different app opens.
To date there is no official fix for this from Apple, but many people find that a reboot or synch with their PC will often solve the issue.
Unfortunately a publication ran a story today shortly after the email was sent out to customers because the reporter is also a customer who had received the email. The story stated that the Apple iPhone bug had 'taken Truphone users off air' - this was not, and is not, true -and the publication has since rephrased the headline to something more appropriate, but not before various websites re-printed the story with the original headline and many people Twittered about it.
We would like to reassure all customers that Truphone is working as usual and is most definitely not 'off air'.
Anyone wishing to take advantage of the Truphone service on the iPhone can continue to do so. It is still available for download in the App Store and is still offering great cost savings on international calling and Instant Messaging across multiple communities including Skype, Google Talk, MSN Messenger, Yahoo! Messenger and AIM.The early reports about Truphone being broken is more case where a smoking gone is being looked for, the opinion piece in the Wall Street Journal that seems to start with a presumption of guilt on ATT's part.
Given Skype works well on the iPhone I am not sure why the path takes us to ATT, but I think Andy may have more insight. Regardless, Andy referenced the policy views.
Washington is about to heat up with a lot of issues, Stimulus proposals will be contested, Special Access is a battle looming over the entire industry and the states are all looking to have jurisdiction on VoIP again.