February 2005 Archives

Merrill Lynch Goes VoIP

February 10, 2005 4:55 PM | 3 Comments

Merrill Lynch reported that it will install IP PBX and phone gear from Avaya and Cisco with the U.S., Brazil, Australia and Japan headquerters installing an Avaya IP-PBX supporting 10,000 employees and their branch offices using Cisco IP phones with a centralized Cisco IP-PBX that will support 14,000 financial advistors.

When a huge financial firm like Merrill Lynch puts its trust in VoIP and sees it as a secure technology when you consider all the possible liabilities due to the multi-billion dollar transactions they do daily, one has to stand up and take notice...

It is also significant because Merrill dropped Cisco as it's VoIP provider for 7,500+ workers in its New Jersey headquarters and in Japan in mid-2003 due to security concerns. I guess Merrill Lynch got over that mental hurdle or Cisco and Avaya did a great job selling them.


Empirix builds some of my favorite testing tools that I use in the labs, so it's worth sharing their latest release...

Press Releases: VoIP, Network
Testing & Monitoring


Empirix Reduces Risk, Speeds Enterprise VoIP Deployments With First
Comprehensive Solution for Testing VoIP Infrastructure and Applications


Market share leader in test solutions for VoIP equipment developers and
service providers now enables integrated pre-deployment testing for enterprise
IP and TDM networks

ORLANDO, Fla. – Feb. 7, 2005 – Empirix Inc., a leading provider of integrated test and management solutions for VoIP, contact center and Web environments, today announced the industry’s first comprehensive solution for ensuring successful deployment of enterprise Voice over IP (VoIP) infrastructure and applications. The Hammer® VoIP Test Solution for Enterprises allows enterprises to reduce risk and speed the rollout of VoIP services and IP telephony applications (such as messaging, speech self-service, conferencing and CTI) by accurately assessing how their infrastructure and applications will perform as a live, enhanced IP service.

Empirix has more than a decade of experience testing VoIP network infrastructures, operational carrier networks and enhanced IP services, and has been the market share leader in those areas for the past three years[1]. Hammer VoIP Test Solution for Enterprises combines that expertise with the company’s deep experience in enterprise voice and Web environments.

Traditionally, enterprises deploying VoIP have performed network readiness assessments and/or used test tools supplied by VoIP equipment vendors. By enabling enterprises to test applications running on VoIP networks in their own environments, Empirix provides a more comprehensive approach, and the capability for enterprises to perform upgrade and migration testing on an ongoing basis. In addition, Hammer VoIP Test Solution for Enterprises can be used to analyze and troubleshoot both pure VoIP networks and hybrid IP/TDM environments.

Jessy F. Cavazos, Industry Analyst and Communication Test Sector Leader for research firm Frost & Sullivan, noted that due to its deep experience with carriers and service providers, Empirix brings unique experience to the enterprise VoIP market. “Empirix has been testing VoIP technology since it first emerged in labs years ago – extending its capabilities into the enterprise is a natural next step,” said Cavazos. “By combining its VoIP expertise with its enterprise applications experience, Empirix will set itself apart from the vendor-specific test solutions and simple network assessment tools on the market.”

UpSource, a state-of-the-art provider of high-quality customer service solutions for small to mid-size enterprises, has begun using Empirix’s solutions to test and troubleshoot its current and future VoIP offerings. This includes current testing of remote call center agent positions using VoIP and testing for VoIP interoperability issues, and future load testing of IP-based speech self-service (IVR) applications and tuning their network for best voice quality. “Empirix’s test and troubleshooting solutions will give us the flexibility and confidence to add new VoIP services on demand,” said Mark Burns, Chief Technical Officer for UpSource. “We were able to start troubleshooting within hours. And load testing of our network infrastructure and our IP-based IVR applications will identify issues before our customers see them, saving us untold hours and headaches. As a result, we are even more confident in our ability to add new remote VoIP agents and roll out new IP-based applications and VoIP capacity on demand.”

The Hammer VoIP Test Solution is comprised of three elements:

- Hammer FX-IP, a feature test platform for IP environments that generates test IP calls and evaluates voice quality;

- Hammer CallMaster™, a graphical scripting and reporting tool for creating test call flows; and

- Hammer Call Analyzer™, a diagnostics and troubleshooting solution that enables users to visualize and debug signaling and voice quality problems in VoIP networks.

Organizations that need to test converged IP/TDM environments can add Hammer FX, which generates test TDM calls. Existing Empirix customers who are migrating from TDM to VoIP and already have Hammer FX and Hammer CallMaster need only add Hammer FX-IP for generating IP test calls and Hammer Call Analyzer for diagnostics and reporting.

According to Jeff Fried, Chief Technology Officer for Empirix’s Enterprise Solutions Group, even though enterprises are adopting VoIP technology in droves, many still have lingering concerns about quality. “It’s not uncommon for enterprises to tell us, ‘We’re deploying VoIP in phases, and based on feedback from users, I’m still afraid to put a VoIP phone on our CEO’s desk!’” said Fried. “The only way to confidently deploy VoIP is to test thoroughly – and Empirix’s approach of testing both the infrastructure and applications in your own environment is by far the most thorough approach in the industry.”

Hammer VoIP Test Solution for Enterprises is available now. Empirix’s expert staff, all of whom have deep experience testing and managing the performance of VoIP networks and applications, are available for on-site system installation and configuration, creation of initial scripts and user training. Pricing for the products is dependent on the size of the system being tested and the type of testing required, and begins at approximately $40,000. For more information, visit www.empirix.com/e-voip, call 1-866-EMPIRIX or email info@empirix.com.


About Empirix

Empirix delivers a comprehensive range of testing and monitoring solutions that assure the performance of next-generation networks, contact centers and Web-based applications. Empirix provides products, services and support to thousands of customers worldwide, including Global 2000 enterprises, network equipment manufacturers and service providers. Headquartered in Bedford, Mass., Empirix is a privately held company, with offices throughout the United States, Europe and Asia. For more information visit www.empirix.com or call 1-866-EMPIRIX.

I think this press release speaks for itself.  Volo doing its best "Nah nah nah" to its competitor Level 3. 

Volo 'Reigns' on Competitor's Parade with Big Win from VoIP, Inc.

Volo Winning Customers with Proven Soup-to Nuts Turnkey Solution

Orlando, Fl. Feb. 10, 2005: Volo Communications, a leading nationwide wholesale provider of advanced voice and data services, announced today that VoIP, Inc. (OTCBB:VOII), a leading provider of IP-based voice solutions for Internet service providers, telecommunications services providers and cable consortiums, has selected Volo's VoiceOne™ carrier-quality broadband voice services solution to expand its footprint nationwide. VoIP, Inc. selected Volo over Level 3 and others, citing Volo's technical prowess and network interfaces as key reasons for their decision.

"Volo demonstrated to us that they understand the VoIP business better than anyone else, and that they have control over their network through their proprietary technology," said VoIP, Inc. CEO Steven Ivester. "We selected Volo because they can provide us with a carrier-class nationwide network for continued expansion of our nationwide local footprint, supporting us with all of the origination/termination services and network interfaces for provisioning that we need. Their competitors haven't been able to demonstrate the turnkey solution," he added.

Volo Founder and CEO Shawn Lewis said, "We are signing on new customers, like VoIP, Inc., who are in need of nationwide carrier class solutions for their emerging needs. VoIP, Inc. is a public company who prides itself on understanding and providing premier technology solutions for its customers and we're pleased they selected our VoiceOne network."

Lewis, who wrote the patents for the first softswitch and the first SS7 Media Gateway, added, "Volo is unique because we own our nationwide network, all aspects of the technology, billing, and provisioning support services so we can sign on customers quickly and easily, and support them along the way, and into the future."

Volo Communications, who owns its own technologies, advanced MPLS VoiceOne network, billing systems and provisioning has been in the voice and data solutions business for three years, providing wholesale broadband VoIP, hosted application services such as IP-Centrex and IP-PBX, and origination and termination services that enable carriers, CLECs, IXCs, cable operators, ISPs, and resellers to provide carrier-quality voice and data services to businesses and consumers. Volo's support services include: XML-supported phone number support system, Web-based system for consumers, privately branded with their logo, Web-based phone number approval process, Web-based phone number assignment, Web-based customer data updates, phone number block requests, and support for both hardware and software clients."

CIA Using CallMiner Word Spotting?

February 10, 2005 11:54 AM | 0 Comments


Someone spotted my recent word-spotting blog entry (pun intended) and emailed me about anouther word-spotting solution. In my previous blog entry, I joked about the CIA and NSA being able to eavesdrop and perform wordspotting on conversations. Well, if I am reading the press release correctly, it appears that the CIA is using (shhh!!! don't tell anyone) CallMiner for word spotting. Actually, technically the CIA is investing in In-Q-Tel which just signed an agreement with CallMiner. But this sounds like one of those "wink wink" jobs where the CIA is indeed working with CallMiner but through a third-party (In-Q-Tel).

Anyway, here's an excerpt of his email: followed by the press release.

"CallMiner goes beyond word-spotting to understand context of the discussions.
Because 100% accurate speech-to-text at commercial-necessary speeds is still a
pipe dream, knowing context is critical to discerning what is really being
discussed…

It’s still early, but in addition to the government endorsement, CallMiner also won the key private industry partner bakeoffs. See Continental Witness Callminer Speech Analytics"

Hmmm, understands context. So it can figure out if I say "Angelie Jolie is da' bomb" vs. "I want to bomb Angelie Jolie's house"? Interesting..

He also point me to this recent release:

CallMiner Announces Agreement With In-Q-Tel for Speech Analytics Technology
Tuesday February 8, 10:51 am ET


In-Q-Tel Support Expands CallMiner's Leadership Position in Speech Analytics

FORT MYERS, Fla.--(BUSINESS WIRE)--Feb. 8, 2005--CallMiner Inc., a leading provider of speech analytics software designed to uncover business intelligence from recorded calls, today announced it has signed a strategic investment and development agreement with In-Q-Tel, a private venture group funded by the Central Intelligence Agency (CIA). In-Q-Tel joins existing CallMiner investors Inflexion Partners, Intersouth Partners, and Village Ventures. Financial terms of the agreement are not disclosed but include enhancements to CallMiner's speech analytics toolset.

"CallMiner's state of the art technology for mining information from recordings offers a robust set of applications to gain insight into recorded interactions," said Gilman Louie, President and CEO of In-Q-Tel. "We have tapped CallMiner's expertise in the development of speech analytics applications to serve in the United States national security interest. In-Q-Tel is excited to support CallMiner and benefit from their progress in speech analytics."

Every year, hundreds of millions of recordings are made for quality and statutory requirements. The recorded data is largely ignored since the economics of manual listening is prohibitive, or the volumes of calls render the task impossible. CallMiner's technology solves this by using state-of-the-art speech recognition and patent pending conversion technologies to listen to recorded phone conversations to create minable databases. Without CallMiner's technology, this data is inaccessible.

"We aim to create more context and more intelligence to both enterprise and government organizations from our speech analytics suite," said Jeff Gallino, CEO of CallMiner. Partnering with In-Q-Tel to bring value to the US government broadens our leadership position in the speech analytics market."

About CallMiner

CallMiner is a leading developer of solutions that assist contact centers in the analysis of recorded calls. CallMiner's core application automates the process of converting calls into searchable text and statistics for mining and gathering business intelligence. CallMiner's advanced tool set enables contact center managers and executives to conduct ad-hoc queries and analyses of agent and customer interactions, while providing insight into what customers are saying and how agents are responding. Since CallMiner's tools are easy to use, managers in marketing, sales, customer service and other organizations can now analyze mission critical information contained in recorded calls in real-time. Leading institutional investors including Inflexion Partners, Intersouth Partners, and Village Ventures backs CallMiner. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-573-9670.

About CallMiner Application Suite

The CallMiner Analytics software suite enables call centers to rapidly identify, target and report what was said in recorded calls. Without CallMiner, critical business intelligence remains inaccessible. The CallMiner suite is installed alongside existing call recording hardware and can convert any volume of recorded calls to relational databases for analysis and reporting. The CallMiner application suite enables analysis of 100% of call center recordings without the need to manually listen to calls, effectively eliminating a roadblock to synthesize potentially valuable information. CallMiner's applications provide companies with insight into to what customers are saying and provide management with visibility to potential issues and opportunities residing within existing calls data. Analysis of agent/customer interactions provides actionable intelligence for management to help reduce call center operational costs, and provide a better customer experience.

About In-Q-Tel

In-Q-Tel is a private, independent, not-for-profit venture group funded by the CIA. Launched in 1999, In-Q-Tel's mission is to identify and invest in companies developing cutting-edge information technologies that serve United States national security interests. Working from an evolving strategic blueprint that defines the CIA's critical information technology needs, In-Q-Tel engages with entrepreneurs, established companies, researchers and venture capitalists to deliver technologies that pay out in superior intelligence capabilities for the CIA and the larger Intelligence Community. Learn more at http://www.in-q-tel.org.

WiFi VoIP

February 10, 2005 10:13 AM | 18 Comments

This ZDNet article quotes analyts at Infonetics Research about how slowly WiFi phones are being deployed. In the article, it states, "Despite suggestions that 2004 would see mass take-up of Wi-Fi phones, analysts are now saying said that it will be 2009 before they become economically viable for the market as a whole"

Hmmm, a pessimistic view of a VoIP niche? Oh no, trashing my beloved VoIP! Which way should I go? Do I dispute the analysts or agree with them?

Well, to be honest, I agree with them. I can tell you why WiFi phones haven't taken off. WiFi phones by themelves are very "niche". That is, if WiFi phones are only "1 trick wonders" with just WiFi voice capability and no cellular wireless, 3G, etc. then WiFi phones are basically just a cordless phone that works over your WiFi local area network. There's no real advantage of a WiFi phone as compared to your typical 2.4Ghz cordless phone. In fact, a 2.4Ghz phone usually has a better range than a WiFi phone. There is one advantage I suppose and that's that you can carry the WiFi phone around to WiFi hotspots and make VoIP calls inexpensively. But who wants to carry around another phone device? Especially when you consider most people get a bucket of cell phones minutes that they have to use up anyway - they're prepaid monthly. Now a combo WiFi device would be a different story. A Pocket PC/WiFi/WiMAX/3G cell phone and this would make much more sense. It's one device to carry for one. Now, if you happen to be in a WiFi hotspot, the cell phone will use WiFi. If you aren't near WiFi, maybe it defaults to 3G. I'm sure the future smartphones and hybrid devices will let you specify the network precedence order.

No, the "1 trick wonder" WiFi phone is dead.. In fact, one of the pioneers of WiFi phones was Symbol with their NetVision WiFi phone, which was discontinued. More proof that WiFi phones by themselves are indeed too niche in my opinion for widespread adoption.

But I do have a caveat. In corporate America, most people use their wired desktop phone and do not have a wireless solution to be able to roam around the office and receive calls to their extension. However, there are some executives and other types of employees that always want to stay in touch, so they use proprietary wireless solutions that integrate with their PBX. For example, Rich Tehrani has been using Comdial's Scout wireless phone for years - before VoIP even existed. For people like that, certainly it does make sense to have a standardized WiFi phone rather than a proprietary wireless solution. For one, WiFi phones are less expensive, and secondly, if you have an IP-PBX, you simply turn on the WiFi phone, get assigned an IP address via DHCP and voila' you have plug and play cordless/wireless VoIP!

So the one-trick pony WiFi phone does have its place - just a smaller niche that some prognosticators would like.

Eric Lagerway has some similar thoughts in his SIPThat blog you should check out

damaka SIP P2P VoIP?

February 9, 2005 9:17 PM | 13 Comments

damaka VoIP clientSomeone forwarded me a tip about a company called damaka.

Here's a quote from their site:
"damaka launches world's first freely downloadable SIP-based innovative Peer-to-Peer Personal SoftSwitch (February 7, 2005)"

Hmmm, first SIP-based P2P client?  I'll have to look into this further, but the VoIP softphone client space just got more crowded!


AT&T CallVantage Small Office Plan

February 9, 2005 1:59 PM | 0 Comments

AT&T CallVantage announced their CallVantage Small Office Plan yesterday..

Here's the release in case you missed it...

February 8, 2005 - BEDMINSTER, N.J. – AT&T announced today the immediate availability of its
AT&T CallVantage® Small Office Plan targeting Small Office/Home
Office (SOHO) workers with a broadband phone service that delivers tremendous
calling capabilities and cost benefits to help them grow their business.

This feature-rich, two-line offer includes unlimited local and long-distance
calling throughout the U.S. and Canada, plus the ability to send and receive
faxes for $49.99 per month.


“The Small Office Plan is a robust solution for small-office communications,
providing substantial savings over traditional telephone services and increasing
productivity through advanced features,” said Cathy Martine, AT&T senior
vice president for Internet Telephony. “Most home offices will find they can
keep their existing telephone numbers and expand their community or geographic
visibility by purchasing additional numbers in other areas.


“And, it’s loaded with features strengthened by the introduction of our
industry-leading sub-account capabilities that we delivered to users late last
year. Called AT&T CallVantage® Plus, SOHO workers can receive
calls when and where they want, providing each member of their business a
completely customizable telephone experience. No other broadband phone provider
delivers this unique control.”


At the heart of the offer is the AT&T CallVantage Service platform that
provides the ability to subscribe to as many as nine distinctive telephone
numbers on the primary line. For an additional monthly charge of $7.49 per
number, each additional number’s inbound call experience can be managed
independently, even though all the numbers share the same line. 


In this manner, it’s possible for users of the AT&T CallVantage Small
Office Plan to receive multiple calls by using AT&T’s powerful ‘Locate Me’
feature while sharing two lines. ‘Locate Me’ makes it possible to ring up to
five phones, all at once, or sequentially. If the primary office phones are
busy, calls would be automatically redirected to alternate locations such as
employee home phones, cell phones or voicemail.


“Now the SOHO community has the ability to economically assign each of their
workers or departments with their own individual telephone number without the
investment of dedicated telephone lines or the installation of expensive PBX
equipment,” explained Martine. “Imagine running a small home-based business with
the ability to assign separate numbers to each of your virtual workers. By using
features like ‘Locate Me,’ those workers can receive calls at home or while
traveling at no additional expense.


“These additional numbers can be local to the SOHO or be assigned area codes
that are strategically located throughout the U.S. It’s a great way to look like
a much larger player in the marketplace, with minimal expense.”


The AT&T CallVantage Small Office Plan also includes all of AT&T’s
standard and advanced VoIP services with access to all of its premium features.
An example of a premium feature would be the recently introduced ‘Call
Filtering’ capability that, when combined with other service features, provides
the ability to direct calls based on who is calling. ‘Call Filtering’ carries a
monthly recurring charge of $1.99.


Workers might elect to use ‘Do Not Disturb’ to send all calls directly to
voicemail when meeting with clients, while allowing calls from the boss to
always ring through.


A small-office worker might use AT&T’s ‘Record & Send’ feature to
update as many as 20 key clients or colleagues at once with important product
availability or pricing information with a single message delivered by phone,
rather than making repetitive calls.


AT&T also delivers this market segment its popular ‘Conference Calling’
feature that enables callers to establish a 10-line conference call. The account
holder is charged a very affordable flat rate of 35 cents per minute, regardless
of whether four conference lines are used or all 10.


“Based upon IDC's view of the market, AT&T’s latest offering will meet
the needs of the small business customer," said Will Stofega, Senior Analyst at
IDC.  “IDC believes that there is no substitute for experience, given the
potential that VoIP holds in reshaping the telecom ecosystem. The AT&T
CallVantage features move AT&T to the head of the class in terms of product
flexibility and enhancements that accommodate ease of use.”


According to a Small Business Administration office automation study by
TeleNomic Research in March 2004, smaller businesses spend more per employee on
telecommunications than do their larger counterparts. The study cites the
typical small office comprised of four or fewer employees using two telephone
lines spending, on average, $153 a month.


“A typical four-person business might spend $65 a month for unlimited service
giving each user their own telephone number which represents rather significant
savings over traditional business calling,” said Martine. “It’s a no lose
proposition for those ready to take the plunge into VoIP.”


Introduced in late March 2004, AT&T CallVantage Service is now serving
customers in more than 170 markets in 39 states and Washington, D.C.,with a
customer supplied high-speed Internet connection such as cable or DSL. It’s
estimated that about a third of all small offices maintain a broadband
connection



Linux-based Citrix Competitor?

February 9, 2005 11:03 AM | 2 Comments

This Userful, Inc. press release pasted below is very interesting.Basically it allows you to turn one Linux computer into ten Linux computers.Sounds like a Citrix competitor - only on the Linux platform.Although, one major difference is that Citrix is pretty much all software (except the server) and then uses a softclient to connect to the Citrix server which transmits all the keystrokes, mouse movements, pixels, etc. over an IP network.

Conversely, if I am reading this release correctly, this solution requires that you put 1 video card per remote PC.So if you want 10 clients, you need 10 video cards? Aren't VGA cables typically only 5 feet long? I'm not sure this would work as a desktop replacement unless you have 10 people all huddled into one cubicle - or you buy very expensive long VGA cables. I looked into a 50 foot VGA cable for my house and if I recall it was like $130.

Anyway, you could probably recoup the investment in the VGA cables due to the ease of management, only 1 server serving 10 clients, including software. Perhaps Useful bundles long VGA cables with their solution and is able to get long VGA cables at a discounted rate? I believe they use USB keyboards and USB mice as well, which also have distance limits. Their website claims they supply all the hardware and cabling, making it a true "plug and play" solution - so I would assume they are providing long VGA cables.

On their website, their marketing materials appear to be focused on libraries, but their solution seems well suited for the SMB market as well.In any event, it has some good multi-tasking capabalities, i.e.

"Userful's software allocates resources among the stations based on demand. Typically, an ordinary desktop computer sits idle over 90% of the workday. People use computing power in spikes when launching an application or rendering a web-page, the rest of the time is spent typing a document or reading the page. Essentially, this means that 1-Box users typically have access to 100% of the machine's computing power. On the occasion that multiple users request a task at once, the computer divides its processing time between them.Users often find the system more responsive than individual computers for common tasks like loading a web-page or launching an application. This is because another user often has the application open, or has recently viewed the web-page, therefore, 1-Box can load it from memory rather than the hard-disk or the Internet."

Here's their press release:

Linux-Based Software Turns One Computer into Ten

CALGARY, AB (February 8, 2005) - Userful, an innovative desktop Linux company, introduces, 1-Box Desktop Multiplier, a Linux-based software, that turns one computer into ten. Userful's 1-Box Desktop Multiplier software creates a ten-to-one advantage over traditional desktop deployments by using extra video cards to quickly turn a single ordinary PC into a network of up to ten workstations. After three years of selling the 1-Box software as a turnkey solution, Userful is releasing 1-Box Desktop Multiplier as a stand-alone product for global distribution, and is looking to expand their network of partners and resellers internationally.

"The portability and speed of deploying 1-Box Desktop Multiplier software is outstanding. We've literally been able to unpack, set-up, and test an eight-user network in less than twenty-five minutes," said David Cooper, President of ITSportsNet. "The 1-Box Desktop Multiplier software gives us a dramatic edge over our competitors who are still struggling using traditional PCs or thin clients."

With 1-Box Desktop Multiplier software, up to ten users can work off of a single computer box. Each user requires only a standard monitor, USB keyboard, and mouse. Users can simultaneously browse the Internet, send email, and independently run any installed software they desire. By reducing hardware, software, and maintenance costs, Userful's 1-Box Desktop Multiplier software reduces the total cost of ownership by as much as seventy per cent.

Tim Griffin, President of Userful, states, "Our 1-Box Desktop Multiplier software leverages Linux's significant advantages of security, reliability, virus-immunity, affordability and extensibility. Our software combines the best of both PCs and Thin-Clients, allowing for both high performance and low maintenance. 1-Box Desktop Multiplier software easily integrates with all major Linux distributions, creating a powerful and compelling enhancement for anyone deploying Linux on the desktop."

In addition to making desktop computing drastically more affordable, 1-Box Desktop Multiplier software has substantial environmental benefits. The ninety per cent reduction in hardware greatly reduces an organization's power, air conditioning and computer disposal costs.

1-Box Desktop Multiplier offers support for most Linux distributions, including Novell, Mandrake, Fedora Core and Red Hat.

About Userful

For the past three years, Userful has been transforming the world of desktop computing with their unique 1-Box Desktop Multiplier software. Userful's innovation of turning one computer into ten has earned them the status of technology leaders in desktop computing, and has recently been named one of Alberta's fastest growing companies. With this ten-to-one advantage, Userful has gained a strong presence in the public computing market; with the mission to become the dominant platform for affordable desktop computing worldwide.

For more information about Userful and 1-Box Desktop Multiplier, visit Userful's online newsroom at

http://www.userful.com/press/

T3 VoIP Card

February 9, 2005 10:56 AM | 1 Comment
Need a high-density VoIP card, such as a T3 VoIP card?
Then look no further - read this:

Volo Communications Selects Brooktrout's IP Technology for its VoIP Network 

NEEDHAM, Mass., February 9, 2005 -- Brooktrout Technology, Inc., a leading supplier of media processing and call control products, today announced that Volo Communications, a leading nationwide wholesale provider of advanced voice and data services, has selected Brooktrout's TR2500™ high density IP platform for its VoiceOne™ Network. The VoiceOne Network provides end-to-end voice, data and IP application services to carriers, service providers, CLECs and cable operators.

"We selected Brooktrout's TR2500 because of its advanced feature set and T3 density," said Shawn Lewis, CEO of Volo Communications. "In addition, Brooktrout has been an excellent technology partner during the past year from all aspects of support from proof of concept, to actual deployment and implementation.  Their ability to work together to provide a carrier class component for our switching technology helped in making the decision to select them as a primary vendor."

Brooktrout offers a broad range of IP products for both PCI and cPCI systems. Brooktrout's TR2500 provides one of the underlying components utilized within Volo's VoiceOne Network to provide carrier-quality VoIP and TDM services to carriers, businesses and consumers over Volo's advanced VoiceOne network.

"We're excited to provide important IP technology for Volo's advanced VoiceOne Network," said Peter Vescuso, vice president of market development for Brooktrout Technology. "In addition, we look forward to working with Volo on joint marketing activities to promote the rich services and capabilities of the VoiceOne Network."

The Brooktrout Technology TR2500 is a high-density cPCI platform ideally suited for the deployment of high-availability systems based on advanced IP architectures. It supports channel densities from 4 E1/T1 to T3 in a single slot for highly scalable solutions, and its onboard support for industry standard IP protocols simplifies the design and implementation of next-generation distributed IP architectures.

About Volo Communications, Inc.
A certified CLEC and IXC, Volo Communications is revolutionizing the communications industry with its advanced VoiceOne next generation network. Volo is a carrier's carrier that offers wholesale broadband voice, advanced hosted application services, including origination and termination services that enable carriers, CLECs, IXCs, cable operators, ISPs, and resellers to provide carrier-quality voice and data services to businesses and consumers. The VoiceOne MPLS network is protocol agnostic, supporting virtually any protocol including SS7, PRI, H.323, SIP, MGCP, AAL/1, etc. and utilizes both TDM and Packet switched technology.

Volo is wholly owned by Caerus, Inc., the parent company of Caerus Networks, Inc., and Caerus Billing, Inc. The three companies together provide a customized end-to-end solution that is unmatched in the industry today with its 'free softswitch' and 'free service creation environment'. Caerus, Inc.'s founder wrote the patents for the first softswitch and the first SS7 Media Gateway.

Caerus Networks, Inc. is the technology development arm of the company, and Caerus Billing is a billing and mediation software company. Both companies provide in-house services for third party service providers and carriers.

More information about Volo Communications, Inc. is available at: http://www.volocommunications.com.


About Brooktrout Technology
Brooktrout Technology (http://www.brooktrout.com/) delivers innovative hardware and software platforms that enable the development of New Network applications, systems and services in targeted market segments, including voice over packet gateways and switches, enhanced services platforms, wireless infrastructure, unified communications, and contact centers.  The company's strategy is to collaborate with its partners to help them increase existing business, expand into new markets and accelerate the delivery of new applications and services. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT). For more information visit http://www.brooktrout.com/investor.

Free Telephony Prediction

February 9, 2005 9:49 AM | 2 Comments

Here's a bold claim - futurologist Dr. James Canton has predicted that within a decade telecom companies will be offering voice calls for free and making all their money from data services. Sure, stating that telephony will be free certainly get you quoted many times in the telecom press, but is he just stirring the juices or does he really believe it? I'm sure somewhere in some carrier's boardroom meeting there are some middle-aged men and women reading this quote, shaking their heads and saying, "It's over. We're done. Game over in 10 years..." Or I could just be exaggerating, adding more fuel to the fire that telecom companies are dead. You decide... Article: Free telephony 'within a decade'

MSN Messenger Outage

February 8, 2005 6:10 PM | 5 Comments

I was wondering why my MSN Messenger wouldn't logon today. Well apparently, I wasn't the only one experiencing an outage with MSN Messenger.

Microsoft confirmed today that a "significant" number of its MSN Messenger users have been experiencing intermittent outages for about a day.

Microsoft remained vague on the nature of the outage, blaming it on an "isolated issue that we've located in the data center," according to a company spokeswoman and would not elaborate on when service would be restored. Microsoft said the outage is affecting MSN Messenger users across many countries, but Microsoft would not disclose the number of users affected.

This latest outage comes just days after security monitors discovered the Bropia worm was using MSN Messenger to spread. The Microsoft spokeswoman denied the outage was caused by the worm.

Sprint Lawsuit

February 8, 2005 5:30 PM | 153 Comments
Meant to share this news about a major multi-billion dollar Sprint lawsuit this morning, but got caught up with some server issues.  Boy, is there any telecom company not tainted by scandal (MCI/WorldCom) or in the process of a mega-merger (AT&T/SBC)?
_________________________________________
A state court in Kansas has given the go-ahead to shareholders to wage a class action battle against Sprint, its CEO and its directors for breach of fiduciary duty. Potential liability in the suit could be as high as $10 billion. The central allegations relate to the conversion of two tracking stocks --FON and PCS --in a skewed manner that unfairly benefited certain directors, rather than the company's shareholders. The suit is brought by institutional investor Carlson Capital.
GRANT & EISENHOFER P.A.
 
From:  Allan Ripp 212-721-7468 and Carla Main 212-721-7421
Shareholders Get O.K. to Proceed with Class Action Against Sprint, its CEO & Directors for Breach of Fiduciary Duty Over Conversion of Company Stock
        
Potential liability against company estimated between $5 billion-$10 billion
Kansas judge rules against Sprint’s motion to dismiss suit brought by institutional investor Carlson Capital
 
Olathe, Kan. (Feb. 8, 2005) --  A state court judge in Kansas struck down Sprint Corp.’s effort to dismiss a class action suit brought by former Sprint PCS shareholders alleging breach of fiduciary duty against Sprint directors and management.
 
The lawsuit centers on the company’s handling of a complex conversion of stock in which two separate tracking stocks – PCS and FON – were “recombined” into a consolidated common stock, bringing substantial profit to directors and management at the expense of other shareholders left out of the transaction.  Law firm Grant & Eisenhofer P.A., which represents lead plaintiff institutional investor Carlson Capital, L.P., a private money management fund, estimates damages conservatively between $5-10 billion.  The case is expected to move into discovery without further delay and is scheduled for trial in early 2006.
The complaint, now sustained by the Kansas court, details a sorry tale of corporate intrigue in which a group of Sprint insiders illegally engineered a stock recombination by manipulating conversion ratios of the tracking stocks, grossly overvaluing Sprint’s declining land-line business.
The complaint alleges that the manipulation was directed by former Sprint CEO William Esrey and COO Ronald LeMay, both of whom were forced to resign in 2003 due to their alleged role in a tax shelter scandal.
Last fall, several months after the shareholder lawsuit was filed, Sprint took a $3.6 billion write-off on the FON operations, essentially admitting that the land-line business was highly overvalued at the time of the combination. 
“With that write-off, the company made a de facto admission that it grossly overpaid for the FON stock – we argue that it’s time to transfer that value rightly to PCS shareholders,” said attorney Jay Eisenhofer, name partner at Grant & Eisenhofer, who argued the motion for Carlson Capital.  While total liability has yet to be determined, Mr. Eisenhofer projected that it could be as high as $10 billion. 
The Kansas court – which has jurisdiction because Sprint is a Kansas corporation – found that shareholders pled with sufficient particularity in their 50- page complaint that the they “have alleged facts to support a claim for breach of the fiduciary duty of loyalty, breach of the fiduciary duty of good faith, and breach of the fiduciary duty of care by certain Defendants in their capacity as Sprint officers. Plaintiffs also seek equitable relief in the form of rescission, rescissory damages, and restitution. Accordingly, the Court finds Plaintiffs have stated a claim on which relief can be granted.”  The decision was issued by Judge Kevin P. Moriarity, district judge in Johnson City, KS.
“This is a huge victory for Sprint shareholders and we look forward to going to trial in this case,” Mr. Eisenhofer said.  He noted that the judge’s order actually shifted the burden of proof to the defendants on the question of whether or not their actions were protected by the business judgment rule.
“[Plaintiffs’] allegations…shift the burden to Defendants to show ‘entire fairness’ in further proceedings,” Judge Moriarity wrote in his decision against Sprint.  “Thus, the Court finds Plaintiffs have stated a claim on which relief can be granted and that the business judgment rule does not bar Plaintiffs’ claims as a matter of law.”
Wilmington-based Grant & Eisenhofer represents institutional investors in securities litigation.   The firm, which has recovered more than $2 billion for shareholders in the last five years, is currently lead counsel in securities actions against Global Crossing, Tyco, Parmalat and most recently, Marsh & McLennan.  For more on the firm, go to www.gelaw.com

VOCAL Technologies News

February 8, 2005 5:07 PM | 0 Comments
With Internet Telephony Conference & Expo just around the corner in sunny Miami, I've already been getting advanced news about product announcments to be made at the show, new product offerings, etc.  Should be a great show.

Some of the news I've been getting are under non-disclosure, but here's one I can actually share with you.  Vocal Technologies is going to launch a full motion IP video ATA (analog telephony adaptor) reference design at Internet Telephony Expo. 
"Among the products to be shown are breakthrough voice and full-motion videophone designs so cost-effective, they allow suppliers and/or service providers to offer resulting equipment at little or no cost to end users."

The reference design is just $30 unit cost. Wow!  That's a pretty good price point considering it probably has all the VoIP codecs, MPEG compression codec, etc.  I thought the Videophone War was heating up before, now other VoIP players can easily offer videophones with this reference design.

VOCAL Technologies To Showcase Ultra-Low Cost
ATA Designs At Internet Telephony Conference & Expo 2005
Selection of Reference Designs Include Highly Reliable VoIP ATA at $6.00 Unit Cost; Full Motion IP Videophone ATA Design at $30.00 Unit Cost Also Now Available
BUFFALO, N.Y. — February 8, 2005 — VOCAL Technologies, Ltd. today announced it will be demonstrating a new range of high performance, ultra-low cost Analog Telephone Adapter (ATA) reference designs at Internet Telephony Conference & Expo 2005, February 22-25. Among the products to be shown are breakthrough voice and full-motion videophone designs so cost-effective, they allow suppliers and/or service providers to offer resulting equipment at little or no cost to end users.

VOCAL’s use of unique, patent-pending algorithms allows equipment suppliers to leverage DSP (Digital Signal Processor) resources, thereby eliminating the need for an additional RISC processor. The reduced component count results in significant savings; VOCAL’s 1x0 ATA, for example, boasts a Bill of Materials (BOM) of just $6.00 per unit, while a full-motion videophone ATA can be manufactured for just $30.00 per unit.

“VOCAL is re-defining the ATA field, making VoIP cost effective for both suppliers and end users,” said John Blume, CEO of VOCAL Technologies. “We believe innovative ATA technology that radically reduces manufacturing cost is a key to enabling the new age of widespread VoIP. Once manufacturers and service providers examine these groundbreaking designs for themselves at Internet Telephony 2005, the potential for accelerated VoIP roll-out will become evident.”

VOCAL’s design portfolio also includes a 2x2+1 solution that supports two telephone lines, two Ethernet ports and a PSTN life-line port for automated voice service switching in case of a power outage or network disconnection.

All VOCAL products use the rapidly emerging IP telephony standard Session Initiation Protocol (SIPv2) as well as multiple advanced codecs to optimize ATA performance.

VOCAL will be showcasing its ATA designs from Booth 416 at Internet Telephony Conference & Expo 2005 at the Hyatt Regency Hotel in Miami, Florida. Additional information about VOCAL Technologies can be found at www.vocal.com.
About VOCAL Technologies, Ltd.
Founded in 1986, VOCAL Technologies, Ltd., is an industry leader in providing innovative telecommunications and networking solutions to a large base of international OEM customers. VOCAL has one of the industry's largest data and telephony software modem libraries, and supports all major platforms including Texas Instruments, ARM, MIPS, Legerity, Analog Devices and CEVA cores. For more information, visit www.vocal.com.

Business Benefits of VoIP Webcast

February 8, 2005 4:40 PM | 0 Comments
Thought I'd share this VoIP Webcast that Cisco and Covad are putting on.  The first 100 viewers to complete their evaluation form following the webast will receive a $20 BarnesandNoble.com gift certificate.  I think they sent me a special invitation, so this unique URL link may only work for the first person to register.  I'm too busy to attend myself, so first come first serve to register under my invitation...  Then again, it may work for multiple. You can always contact Cisco or Covad if you really want to attend. In any event here's the invite...
 
 
  
 

Dear Tom Keating:

Whether you refer to it as Voice over IP or IP Telephony, the technology, particularly when delivered as a managed service, gets down to communicating, collaborating and competing more effectively, no matter the size of your company.

 

Cisco Systems and Covad Communications have put together an on-demand video that reviews the VoIP/IP Telephony landscape and gives you the answers you need. "How Your Business Should Look at VoIP" will cover topics such as:

 Increasing operational efficiency with IP Telephony
 Creating a more connected workforce
 Customized versus "one size fits all" solutions
 Why managed IP Telephony
 Moves, Adds, Changes (MAC's) and Security
 Web-based user and administrative dashboards

"How Your Business Should Look at VoIP" will also look at Covad's IP Telephony solutions and the added value of delivering them over a managed network powered with Cisco equipment and technology.

Register today to view this on-demand video and a VoIP/IP Telephony Portal that features white papers, presentations, case studies and an interactive IP Telephony Solutions Designer. Qualified registrants will receive a complimentary VoIP assessment offer. In addition, the first 100 viewers to complete our evaluation form following the on-demand video will receive a $20 BarnesandNoble.com gift certificate.

We hope you find the presentation valuable.

Cisco Systems and Covad Communications

 
 

Barnes & Noble is not a sponsor or co-sponsor of this promotion. Barnes & Noble is not liable for any alleged or actual claims related to this offer.

Offers void where prohibited by law. Gift card quantities are limited and subject to availability. Cisco reserves the right to limit gift cards to one per company or address and we reserve the right to modify or suspend this offer at any time. Gift cards will be fulfilled in the order they are received. Gift card offer is limited to the first 100 respondents.

Covad and the Covad logo are registered trademarks or trademarks of Covad Communications Group, Inc. Covad headquarters is located at 110 Rio Robles, San Jose, CA 95134. Covad Communications reserves the right to contact you in the future via phone, post, email, in exchange for your participation in this event. Covad and its affiliates respect your privacy and work hard to safeguard the privacy of your personal data. For information on Covad's privacy policy see: http://www.covad.com/legalnotices/privacypolicy.shtml

On occasion, we broadcast promotional emails to inform Covad customers about value added service solutions. If you would no longer like to receive these emails from Covad, simply fill in your email address below and click the unsubscribe button. http://www.covad.com/unsubscribe/


Cisco Systems cares about your privacy. For more information on our privacy notice, please click here http://www.cisco.com/en/US/swassets/sw293/privacy_statement.html.

Copyright (C) 2005, Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Cisco Systems, Inc. 170 West Tasman Drive, San Jose, California 95134 ATTN: Corporate Marketing (SJC08/3/4)

ICQ 5 Launched

February 8, 2005 4:14 PM | 4 Comments

ICQ Push to Talk
ICQ 5 is out with some VoIP features..But it's just push-to-talk walkie-talkie-style half-duplex 1990's technology. Ho hum.. boring!!! I thought we were beyond this half-duplex nonsense?

The only time I want to see half-duplex is on a walkie talkie or one of those annoying Nextel cellphones with the push-to-talk feature.Scratch that - I only want to see half duplex on walkie talkies. Nextel users annoy the hell outta me when they use it in a public place.Just the other day I was standing in line at the bank and the person at the teller was having a full (half-duplex)conversation AS HE WAS DEPOSITING A CHECK!How rude!

I digress...


From ICQ's website:


Push on your friend's name in the contact list for 2 seconds to open the feature. Click Page to start, wait for your friend to accept and then Push2Talk!
Hold down the button while you're talking and let go to listen when your friend is talking. Just like a walkie-talkie.

Other features:

  • Push2Talk - Instant communication walkie-talkie style.
  • ICQ Voice Chat.
  • Compatibility with dual screens.
  • Compatibility with full screen games.
  • Integrated Google Search - highlight a word in a message and right click to search Google.
  • SMS Follow Me Xtra (IM forwarding). Only available with supported networks.
  • Status Manager Xtra - Make your own status.
  • Ability to show/hide the contact list capability icons. (added movable separator)
  • Buzz It! Xtra - Send a message to multiple recipients.
  • New Auto Update mechanism.
  • Send messages using the Enter key (configurable).
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