Fonality HUD call management application launches

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Fonality HUD call management application launches

Fonality HUD softphone call managment application launched today, a userfriendly softphone call management application with presence information for specified extensions giving every user attendant console-type capabilities. Chris Lyman, Fonality CEO actually gave me a heads-up on HUD (Heads Up Display) - pun-intended several weeks ago. I played around with the beta version but wasn't able to get it entirely to work due to some firewall and configuration issues and I didn't have time to troubleshoot. In any event, here's the news in all its glory and a pretty screenshot to boot...

Fonality, the leader in affordable IP-PBX phone systems for small businesses and the world’s largest distributed deployment of Asterisk, today announced HUD, a new call management application that provides businesses with real-time, easy-to-use call control and management features. HUD comes in two versions – HUDlite, a free call management application for the Asterisk Open Source PBX, and HUDpro, an advanced call management application that enhances PBXtra, Fonality’s award-winning IP-PBX platform.

“The Digium-Fonality relationship is an important one to us,” said Mark Spencer, president of Digium and creator of Asterisk. “Fonality’s new HUD application provides Asterisk users with an innovative and extremely productive way to improve their operations with call presence awareness and call management.”

Through an intuitive, color-coded desktop interface, HUD, an acronym for Heads-Up Display, lets employees see when others in the office are on a call, to whom they are talking and whether calls are internal, external or in a queue. HUDlite, available next month, provides drag-and-drop calling and call controls, call monitoring and barging and on-the-fly recording. HUDpro, available immediately, provides additional features, including advanced multihierarchical permission systems, enterprise-class secure instant messaging, complete integration with PBXtra and configuration and support from Fonality.

Features in both HUDlite and HUDpro include:

Drag-and-Drop Calling – call external numbers, internal extensions or numbers listed on websites or in documents, by dragging and dropping numbers on HUD

Real-Time Call Controls – transfer calls to employees and voicemail, place calls in a general parking area, even put calls on hold and tag them with reminder notes

Call Monitor/Barge – barge or passively monitor inbound and outbound calls, which helps to more effectively manage call centers

On-the-Fly Recording – allow employees, or their managers, to record calls with the press of a button – a required feature for call centers and certain markets such as legal and medical

“We are excited to offer HUDlite to the Asterisk ecosystem in an effort to make their deployments more powerful and user friendly,” said Chris Lyman, Fonality’s founder and CEO. “HUDpro provides PBXtra customers with a fully supported version that gives them even greater call management and communications capabilities.”

HUDpro Delivers Advanced Permissions and Professional Instant Messaging

HUDpro, which integrates with the advanced features of PBXtra, provides businesses and call centers with all the features of HUDlite and the following advanced capabilities:

Sophisticated and Easy-to-Use Permissions System – grant rights to specific extensions and not to others, such as the ability to record their own or others’ calls, see who is on a call, transfer calls to and from extensions, monitor or barge calls and many more. PBXtra Call Center Edition customers can also easily build groups of extensions and grant specific rights to groups.

Secure Company-Wide Instant Messaging – automatic access to enterprise-wide instant messaging (IM) and the ability for all employees to chat. For call centers, supervisors can monitor an agent handling a customer dispute and seamlessly send instructions to the agent via IM without the customer hearing any chatter, being transferred or put on hold.

Pricing and Availability

HUDlite for the Asterisk Open Source PBX phone system will be available for free in April. It will support Windows XP, Macintosh and Linux desktop operating systems.

HUDpro for PBXtra is available immediately for $995 for an unlimited seat license that includes full support and configuration. It will be available for Windows XP desktops.

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