HEAT 8.3 now integrates with FrontRange ITSM and supports .NET. I was informed about this news last week, but I have been busily preparing for my speaking session at Internet Telephony Expo and trying to complete some reviews. In any event, considering FrontRange has several leading CRM solutions (GoldMine is another one besides HEAT), I thought this news was blog-worthy. So let me share what Frontrange shared with me. First, Frontrange told me that this is the first HEAT product based on the .NET platform. It enables ITSM solutions/modules to tacked right on.

FrontRange Solutions HEAT 8.3 is the latest version of their Service Management solution. Frontrange stated, "HEAT 8.3 allows customers to provide top quality stand-alone service management and to integrate easily with modules from the new IT Service Management product (ITSM). Both HEAT 8.3 and ITSM 5.01 from FrontRange are designed to improve the performance of IT and support organizations by providing functionality fully compatible with ITIL, a standard for service management best practices. HEAT 8.3 is available to current users and new customers immediately."

Further, their website states, "Since it is built on the Microsoft .NET platform, the solution offers advanced technology capabilities, and is designed to become the most integrated ITIL standards-based solution in the marketplace. The new FrontRange IT Service Management Solution allows all applications to work from a single database and easily exchange information - simplifying reporting across all levels of business."