HEAT 8.3 now integrates with FrontRange ITSM and supports .NET. I was informed about this news last week, but I have been busily preparing for my speaking session at Internet Telephony Expo and trying to complete some reviews. In any event, considering FrontRange has several leading CRM solutions (GoldMine is another one besides HEAT), I thought this news was blog-worthy. So let me share what Frontrange shared with me. First, Frontrange told me that this is the first HEAT product based on the .NET platform. It enables ITSM solutions/modules to tacked right on.
FrontRange Solutions HEAT 8.3 is the latest version of their Service Management solution. Frontrange stated, "HEAT 8.3 allows customers to provide top quality stand-alone service management and to integrate easily with modules from the new IT Service Management product (ITSM). Both HEAT 8.3 and ITSM 5.01 from FrontRange are designed to improve the performance of IT and support organizations by providing functionality fully compatible with ITIL, a standard for service management best practices. HEAT 8.3 is available to current users and new customers immediately."
Further, their website states, "Since it is built on the Microsoft .NET platform, the solution offers advanced technology capabilities, and is designed to become the most integrated ITIL standards-based solution in the marketplace. The new FrontRange IT Service Management Solution allows all applications to work from a single database and easily exchange information - simplifying reporting across all levels of business."
FrontRange HEAT 8.3
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FrontRange HEAT 8.3 TrackBack URL : http://blog.tmcnet.com/mt/mt-tb.cgi/1529
Hello,
I was wondering if someone knows of a fix for this issue.
HEAT Self Sevice Search Feature(Front Lins Support FLS) Doesn't Work,we receive error: The page cannot be found. HTTP Error 404 - File or directory not found.
We recently implemented HEAT Self Service and all the features within the login interface appear to work accept the "Search" feature.
Detail: When logged inot HEAT Self Service and we click on the Search button, click the "Search" link, type in search criteria that should give results, click the "Search" button, and shortly thereafter it returns ther errors: "The page cannot be found. HTTP Error 404 - File or directory not found." Everything appears to be setup correctly, according to FrontRange's documentation.
HEAT Self Service OS: Windows 2003 SP1
IIS Version: 6
HEAT Database(On Separate Server/Aplication Vrsion: 8.35
The HEAT Self Service Version: 8.0.106.0
Any ideas will be greatly appreciated.
jfttaylor@yahoo.com
This can't be true because I have installed 8.3 on a machine that doesn't have the .Net framework and it still works...
it is true. heat works without .net installed. but if you install itsm (which requires .net).. then you get the integration. otherwise all you get is an itsm menu space inside heat that doesnt do anything...
Before the seach work in HSS you need to convert your FLS data into web pages
To do this you need open fls and there is an option to export data
use the following link as a starting point
http://kbse.frontrange.com/kbsearch/resultDisplay.do?page=http%3A%2F%2Fsupport.frontrange.com%2Fkbcontent%2FHEAT%2Fpdf%2FHEAT+Self+Service+7.0+Installation+Guide.pdf&result=3&responseid=24c409c8b55ddb28%3A1381e7%3A10f6d617712%3A41b7&groupid=1&contextid=5150%3A75973.76118%2C75828.75971%2C78998.79136&clusterName=DefaultCluster&doctype=1002&excerpt=Note%3A+Because+the+FLS+files+are+converted+to+HTML+pages%2C+a+template+must+be+specified+in+order+to+determine+the+appearance+of+the+FLS+HTML+pages.#Goto75973
We are upgrading to HEAT version 8.4 and have received the software package. At this time we are in the testing phase and need to convert our existing version & build 120.
I need a login to access your knowledge base.
Thank You
I just wanted to let everyone on this forum know that a new third party product has been developed for HEAT that allows you to access HEAT CallLogging and Alert Monitor functionality from a standard web browser. It is not a terminal service it is actual HTML using Ajax to stream deliver the pages.
Take a look at
http://www.networkd.com/iv_iNferno.html