A Chicago man who bought Microsoft Corp.'s new Xbox 360 has sued Microsoft claiming the new video game console has a design flaw that causes it to overheat and freeze up. According to the MSNBC/Reuters article, "The proposed class action claims that in Microsoft's bid to gain share in the $25 billion global video game market, the company was so intent on releasing the Xbox 360 before competing next-generation machines from Sony Corp. and Nintendo Co Ltd. that it sold a "defectively designed" product".
Ok, first off, every company in the world launch products to market as fast as they can to get the jump on competitors. Just about every new car design has at least one recall on a particular part. Should we force car manufacturers to do 10 years of research to ensure that any new car designs are completely 100% flawless? Unless there are serious safety issues with the XBox 360 which make it hazardous, this lawsuit is pretty frivolous.
It hasn't even been 30 days since the XBox 360 was sold. So simply take your faulty XBox 360 to wherever you bought it and get a refund or ship it back to Microsoft where they will pay for shipping in both directions and send you a brand spanking new unit. Now if you want to sue for the "emotional distress" caused by not being able to play XBox 360 games for a few days (while the new XBox 360 is being shipped to you), then I might have some sympathy for you
-- but I have no sympathy for stupid lawsuits that tie up the courtrooms' time.
Microsoft sued over XBox 360 crashing
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Hey..
It's been more than 30 days for us and our Xbox- we got ours a week after it was released, but we've used it maybe 20 hours total since then. The thing has been babied- given it's own space on the entertainment center, right on it's own shelf, placed proudly on display. With the limited use, this thing should work forever really- since I know hardcore gamers out there play for days at a time without a break!
Anyway- ours doesn't work. It stopped one time in the middle of Need for Speed Underground or something, froze up just like Microsoft Windows does, for no apparent reason. So The tech support people had us unplug it and plug it back in- the same way we restart computers to fix unknown problems. It worked for about 8 minutes. Then we couldn't even turn it on. The indicator light just flashes red, like "WOW man, you spent $350 on me and I won't turn on, blink blink blink- how do you like me now?!"
When we called Microsoft back, they said we could pay to have the unit shipped to them, pay them $129 over the phone, right then, before they even know whether or not the system can be fixed, and then they'd ship it back- and it would take about 2 weeks for this to take place.
There was also a few reports of faulty wiring of the Xbox causing houses to catch on fire- so I'd say that answers the "hazardous" issue you spoke of in your posting. The fact that we have to pay to ship it out for repair and pay for repairs before they even look at the system also sort of goes against what you said about them sending us a brand spankin' new one.
I have had four consoles in 6 weeks from a "Game" store in the UK! I have had a whole range of faults in that time. Here are some of them.
1) I have had 2 consoles overheat, with no red lights (even that did not work), with the screen flashing on and off and it coming up dirty disc with a brand new game.
2) I have had the wireless adapter consistently trip out, when all other wireless devices remain online.
3) One console even started grinding away at the disc surface.
4) And on my latest one the wireless controllers don't work!
Some users only play games infrequently but for hard core gamers who have there consoles on allot the overheat problems are much more apparent.
I figure at this point that Microsoft is trying to pull some kind of damage limitation on this matter, with sites claiming that these cases are isolated. I do know of one person whose console actually works which is a rare and lucky thing from my experience, but I don't think that this situation is anywhere good enough. And I would get back the £650 I have spent so far in an instant if I have the chance. What I can't believe is that the original worked so well and was quite robust, and then they bring out this. I will be very wary of any Microsoft gaming purchases in the future.
hey im completely feed up with microsoft i have to ask have you ever had one break on you? im thinking no and btw i have and i sent it back...it took four weeks to finally get back to me one problem was the one they sent to me didnt even turn on...they will lose a ton of costomers and likely get sued again if they keep doing this to their costumers.