Microsoft Outlook 2007 sucks. Or at least it sucks in how it handles its Junk E-mail functionality. Microsoft's brilliant decision is to prevent users from Replying to any email that lands in your "special" Junk E-mail folder. Microsoft Outlook 2007, part of the Office 2007 suite, displays the following dialog box popup when I click Reply to an email in the Junk E-mail folder:"To help protect your personal information, this message has been converted to plain text. Links and other functionality have been disabled. To restore functionality, move the message to the Inbox."
There is also a 'Do not show' check box which adds a setting to the Registry so the popup doesn't appear again. I happened to check it, so now when I click Reply to an email in my Junk E-mail folder nothing happens. The mouse cursor just sits there mocking me and my futile clicks of the Reply button. Strangely enough the Forward button works which makes absolutely no sense. Block Reply for security reasons but not Forward?
Thus, when a legitimate Outlook email lands in my Junk E-mail folder, I have to either drag it into my Inbox or I have to click 'Not Junk' on my Outlook toolbar and add the contact to my "trusted" list. The problem with this is that the email is now marked as "read". So when I click my main Inbox, this "read" email may be lost in the middle of all the other emails in my Inbox. Now I have to go find it and re-open it, then click Reply, and then if I don't need the email any more delete it. Let's add up and compare the clicks shall we?
1) Open email to see if spam or legit
2) It is legit, so click 'Not Spam' so it moves to Inbox automatically
3) Choose whether or not to add recipient(s) in the email to trusted list
4) Click 'Ok'
5) Click on Inbox
6) Find read email and re-open or Click Reply on toolbar
7) Delete email
Total = 7 clicks, possibly 8 if you re-open the email and then click "Reply"
It should be:
1) open email to see if spam or legit
2) Click Reply
3) Delete
Total = 3 clicks.
You would think the "trusted" list would help a little to whitelist my common contacts. Unfortunately, this "trusted" list only works with Microsoft's anti-spam filter. If you use any server-based anti-spam software such as GFI MailEssentials, this bypasses your client Outlook-based "whitelist" and places suspected spam into the Junk E-mail folder.
I even turned off Outlook's Automatic Junk E-mail filtering completely from Outlook 2007's menu option and it STILL doesn't let me click the Reply button to any email in the Junk E-mail folder.
Here's a screenshot of the Automatic Filtering turned off:
Unfortunately, the corporate-wide server-based anti-spam software still filters emails to the Junk Email folder. Well, not unfortunately, since I want suspected spam to go there. However, like I said, Outlook 2007 considers this folder "special" and in Microsoft's infinite wisdom has decided to PREVENT you from Replying to any email in this folder.
Now I get that there are some idiotic users that open attachments with viruses or do other stupid stuff, but if I want to Reply to an email, or even infect myself with a virus, then let me DAMN IT! Forcing me to move the email to my Inbox and then clicking Reply doesn't add any extra layer of security - all it does is force extra clicks and piss me off.
I suppose one option is to have the server-based anti-spam software move spam to a different folder other than Junk e-mail. However, that's a global setting that would affect everyone within our organization. Also, I like having a single unified Junk e-mail folder.
Surely there must be a way of disabling this restrictive functionality. I tried every menu option in my Outlook client to try and disable and I tried Googling it to no avail. Maybe there is a Registry hack somewhere. If so, please share since this is annoying the hell out of me.
Ok now that I got my frustrations out of the way, there is plenty to like in Outlook 2007. The Instant Search works really well and I like the clean look with the "Ribbon" menu. Still getting used to the Ribbon but it does reduce a lot of screen clutter.
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Tom, why are you using Outlook in the first place??
2003 outlook is very similar. Simply drag any junk you want to the in box and create rules for the furure.
what else can you use instead of outlook
Unfortunately, I have to use Outlook for our corporate Exchange email and I agree with Tom; its handling of junk mail is a real hassle. I've been using an add-on for about a year now that works really well. It's called SpamBully and the $30 price tag is well worth it. You can download a free trial here... http://dogwire.com/spambully/
I don't know if my recommendation would work for Tom because his server's spam software filters the messages to the junk folder before it is read by the client. I don't think our server is setup the same way.
Anyhow, I swear by the product and it works in Outlook and Outlook Express.
I HATE THIS PRODUCT. I HAVE TO RELEARN EVERYTHING.
Moved an email from junk mail to inbox. Still no functionality.
Outlook really is the MOST frustrating programme!
Dropped 14 contacts for no reason yesterday. Will not let me access any categories but those with colour
Refuses to acknowledge "file as"
Don't ever try to make mailing labels using Outlook. Unless you use point dots there is no way to remove spaces between lines. It also refuses to use the format the contacts are listed in.
Not sure what you did but does your company exchange server administrator use spamcop and zen zones added. It would illiminate 90% from even getting to outlook.
So far most folks seem to be depending on their appliance or software solution.
I used to think Outlook sucks too...
Until my company converted to Lotus Notes!!!
I've used Notes for about 4 months now.
It is by far 10X worse than Outlook!!!!
You guys should count yourselves lucky!
Moved an email from junk mail to inbox. Still no functionality.
Outlook really is the MOST frustrating programme!
Dropped 14 contacts for no reason yesterday. Will not let me access any categories but those with colour
Refuses to acknowledge "file as"
Don't ever try to make mailing labels using Outlook. Unless you use point dots there is no way to remove spaces between lines. It also refuses to use the format the contacts are listed in.
It sends important messages from people in my own company to my junk mail folder all the time (After I've done everything I can locally to stop it)! Absolutely brutal. I wish I could remove the folder all together. I can filter my own email thanks. Microsoft, i just need a turn this piece of crap off button.