Packet8 Virtual Office's New Features

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Tom Keating
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Packet8 Virtual Office's New Features

New Packet8 features to their Virtual Office VoIP-hosted PBX service include Virtual Extensions, Metered Extensions and Toll Free Local Number Portability (LNP). 

According to Packet8, with the Virtual Extension feature, businesses can customize any number of specific extensions to function as information-only mailboxes for items such as driving directions, special promotional offers and other customer service announcements. While Virtual Extensions are not associated with a physical Virtual Office telephone, they can be forwarded to remote numbers anywhere in the world for 3.9 cents per minute in the U.S. and Canada plus applicable international rates when calling overseas. Virtual Extensions can be reached from the auto attendant, through direct inward dial (DID), and an extension call, and may be added to Virtual Office plans for $9.95 per extension per month plus a one-time activation fee of $19.95. Toll free numbers and virtual phone numbers can also be assigned to virtual extensions.

Metered Extensions is designed to enable larger companies to take advantage of Packet8's Virtual Office solution by scaling down monthly phone charges for low call volume users. Employees using Metered Extensions receive 250 minutes of calling to the US and Canada a month along with voicemail, a DID number, extension, auto attendant routing, switchboard viewing and inbound calls. Metered Extensions are priced at $19.95 per month plus 3.9 cents after the first 250 minutes, plus applicable international per minute and FET charges. A one time activation fee of $39.95 per extension applies. 

The final new feature allows businesses to port existing toll free numbers over to their Virtual Office service for free. Packet8's Toll Free Service Plan includes 100 minutes of inbound toll-free calls for $4.95 then 3.9 cents a minute thereafter. A one time $9.95 activation fee per Packet8 toll free number applies.

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