I've railed against Skype's poor customer service in the past. I've received a few emails over the past couple months that go like this:I am a Skype customer who signed up with one ISP email and now I have another. The old email is defunct and unaccessible by me. I forgot my password and when I want to get again, they say they will send me instructions for changing the password to my old email address. This does me no good. How can I contact these people directly? A phone number to tech support would be great. Thanks for your help.
Indeed if you forgot your password, they will email it to you by using their online form. But this particular customer changed email addresses, so how can he reset his password? When you try and Google for keywords "Skype customer service" the first Skype.com link goes here which states: "How do I contact Skype customer service for help with my service?"
Guess what the answer is?
To contact Skype Customer Support, please visit the help section on our website and report your issue through our support form
Simply choose the topic and subtopic that fits your issue the best and explain your problem.
Gee thanks. Way to provide customer support - only through the support form with no phone number. Hmm, a phone provider that has no phone number, how ironic. Ok, well maybe they'll let you submit a trouble ticket that lets you request a new password sent to a different email address that is not the same as the one you registered with when you joined Skype. Well, that won't work because someone could surreptitiously enter in their email address with your Skype username and gain access to your Skype account.
Well, after searching around Skype's website I found the answer if you lost your password and changed your email address:
I lost my password. How can I retrieve it?
If you have forgotten your password there is no way to retrieve it, but you can have a new password sent to you so that you can access your account.
If you entered an email address when you registered for Skype, you can request a new password by filling out this form and a new password will be sent to you.
If you do not receive the email check your Junk Mail folder, sometimes it is sent there by mistake.
If you did not enter your email address, you will have to register again as a new Skype user. If you have SkypeOut credit on your account and the retrieve password tool does not work please submit a ticket to customer support with your billing information.
They first suggest you sign-up with a new Skype username. That's not very helpful. What if I have dozens of people on my buddy list? I have to re-add them using a new Skype username? They then relent a little by allowing you to recover your password "If you have SkypeOut credit on your account" by submitting a ticket to their customer support with "your billing information." First off, what if I don't have SkypeOut credits, will you still help me recover my lost password or do I have to re-register with a new Skype username? Secondly, what billing information does Skype require? My billing address? The credit card I used? Can I just give the last 4 digits of my credit card because the Skype trouble ticket form is not encrypted?
Trying to reach Skype customer service just for a password reset is one thing, but now imagine if you are having a billing issue. I've received email complaints from Skype users that they were over-billed and had no way to speak to someone about their issue. Trying to interact via a 1-way web form isn't the best way to do business. At the very least, Skype should add an online 2-way real-time chat support.
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"Skype should add an online 2-way real-time chat support. "
This is what happens when you use a service that is "Almost Free"
You cant add real people - they cost money and prices go up.
IMHO Packet8 is the way to go - might cost a bit more but the customer service is right there for you.
please send my username and passwors as soon as possible.thanks
i have still account to my old skype address.can i still use that?all i want is to send my username and password.thanks
If you've never paid for Skype do you really expect them to pay someone to provide you service? Trying to have your cake and eat it too?
>>If you've never paid for Skype do you really expect them to pay someone to provide you service? Trying to have your cake and eat it too?
What are you talking about? Many Skype users pay Skype for SkypeIn and SkypeOut services and can't reach Skype for billing issues.
Yes, many if not most users use Skype simple for Skype-to-Skype calls/IMs, but Skype should provide customer service to those who PAID for their service.
If they don't want to provide customer support for simple password resets that's fine. Then they should at least ask 3-4 security questions during the registration process that allows you to reset your password sent to a different email address should you abandon your old email address.
Nevertheless, a real live person should be made available to paying customers. I've never heard of a company that DOESN'T provide a live human being to service their customers.
I just meet this problem...
I paid for skyout..so Im supposed to have services.
but I cound't use my skyout
I reported my problem couple days ago
They didn't resopnd anything...
WHERE IS MY MONEY~
I bought Skype pro yesterday and made one call to a number in Canada. This morning I am asked to buy credit to call another number in Canada. How can this be? In the meantime I cannot call but my 5 month submission has started to tick away.
1. Skype is owned by ebay!
2. They could hire 5,000 $25 hr. telephone support people if they wanted to.
3. just like their parent company, they refuse to do so. It used to be impossible to get the address of their offices or a phone number of any kind for ebay. THEY HAVE NO INTEREST IN TALKING TO YOU AND DO NOT CARE ABOUT YOUR PROBLEMS AT ALL AS LONG AS THE MONEY ROLLS IN.!!!!
4. Meg Whitman, the notorious micromanaging pres. of Ebay was thrown overboard (" to pursue other opportunities" a couple of months ago. it was obvious the board could read the writing on the wall (or balance sheet) and see that in another year of "Megville" they would be dead meat. The new presiden (a man whose name I cannot remember) had obviously worked out with the board what needed to be done, because before the late Ms/ Whitman could make sure the door did not his her in the ass he was reorganizing and making sweeping changes and announcing them in public!!!!
Here are some he forgot to announce.
1. Live IM customer service (with sufficient operators to handle the flow) who are in the u.s. and can actually solve problems and not just repeat three non=-sequitur mantras in either indian or other subcontinental "English". Oh yes, filipinos too. This is not racist. they are always so sweet and nice. they just don't have an f-ing clue how to SOLVE a problem. Nor do their "supervisors" ad nauseum.
2. Ebay security will pull up google and run checks on ebay.com (hot and hard to get high priced item) for nigerian scamsters.
If the nigerians, now being followed quickly by the east europeans, russians, the indonesians and the mainland chinese are not removed from ebay, (where it is my estimate that they now represent 20% of "sellers", the puiblic will lose all trust in ebay (which by the cocktail party chatter I hear, is not far off for this reason) and also in pay pal where they have ten new scams a day.
if anyone did not understand me......pull up the "GOOGLE" search bar. Type in only these words " ebay.com " Then space over 5 or six spaces and type in a hard to get and expensive item!!!! "Nikon 1ds MarkII (or even MarkIII, for those of you who are photogs) 16.7 "
You can do a similar, world wide aggregating search on craigslist. On both ebay and craigslist this will allow you to see every listing for this camera in the world at once.
When 25 of them list prices $1,000 below market and have identical ad wording, it is enough to make me scared shitless that no one is minding the ebay or craigslist store!!!
!!!! Apparently ebay (and craigslist "security " that is sort of like "military intellligence" have not figured out how to do this trick yet and see what is going on!!!! Almost all kids over the age of 10 know it. I am 64 and I figured it out myself.
3. Remove all the flash and trash suddenly you are looking at a giant picture of an item could care less about, new features from ebay.
4. Just everyday in every way make the basic site better, faster, more attractive as a result AND SAFER!!!! If not, Amazon will put them out of business in 36 months!!!! These are my totally unsolicited opinions. I am considering setting up a blog on this and the many other items which people need to know. Should I? Let me know.
hank allison esq nashville tn
hralaw@aol.com
Feel free to email me on 1. all facets of online commerce, 2law or 3photography. I am consumed with pondering a mix of all three subjects 24/7!!!! hank
I just meet a problem.I already paid for skype credit dated 21 March 2008 to Global Collect BV account number is 21441940059378,my payment reference is 308916742969.My shopping cart-order 161102173 dated 20 March 2008.So, I'm supposed to have services. But I cound't use my sky out."WHERE IS MY MONEY?"..please contact me as soon as possible..Thank You
Maybe you only get emails from people who have had problems with Skype. If so, then here's one from someone who is very happy with them.
I've used Skype and SkypeOut for over 3 years and have had no problems with their billing or their customer service. It's $3/month, just like clockwork.
In fact, my wife and I decided to ditch our landline 2 years ago in favor of two prepaid T-Mobile cellphones and SkypeOut. We don't use the cellphones much, and make all our calls with SkypeOut. When we get an incoming cell phone call, we call them right back with Skype.
I did have a problem with a VoIP phone I bought from them last year. It had terrible sound quality - kept breaking up even when it was right next to the wireless router. So I filled out the customer service form, described the problem and requested a refund. The next day I had an RMA number and a return address. Got my refund a week or two later, no problem at all. They didn't cover the postage, but they also didn't charge me for the SkypeOut voucher that came with the phone (about $4). And shipping was free when I bought the phone.
Nothing is perfect, but I have no complaints about Skype. Just thought you'd like to know.
Kevin
I'm about done with Skype.
I bought £10 worth of Skypeout credit, AND bought a SkypeIn number over a year ago, and renewed it.
Now, I bought another £10 worth of Skype credit, and it all seemed to work fine except the £10 never showed up on my account.
I've had a number of email conversations with several Skype representatives. Advice ranged from telling me I had my password wrong (?) to uninstalling and reinstalling Skype. All this time, I try to explain that it's wrong on my account page on their damn website.
Adding up all my calls plus connection fees don't equal what the show as a balance.
Bugger it, I'll get into Gizmo.
I have used skype for about2 years with no problems until now.I have a skype in number and it was paid up until may the 9th 2008 but I couldn`t make a call starting about 5 days ago.I tried to contact customer service but couldn`t find their phone number so I filled out the form they have and sent that to them telling of my problem .I got no answer in their so called 24-48 hour time period so I tried again and no answer to my problem.MY problem is when I first started using skype I bought credits but then I decided to buy the 3month skype in number and there was 3 dollars left in credits and even tho my skype number was paid up until may the 9th they started deducting from the 3 dollars that has been there for over a year and when it ran out the said I have to buy more credits even tho I don`t buy credits anymore.I even bought 3 more months thinking that would maybe make them notice that I am paid up until august 2008 now `but that don`t work either
all the guys at our live chat support office use skype for communications and we never had any big or recurring problem. once i *lost* my password and upon request a new one was given to me within the hour.
Im going nuts!!!!!!!!!!!!!!!!!!!!! This is ridiculous All I recieved was an automated message Ive sent 10 emails and not been contacted yet...How do they expect to run a buisness like that
Neil from skype forum needs to be booted
See http://forum.skype.com/index.php?showtopic=110049&pid=872591&st=0&#entry872591
He jumped all over someone and even said the person shouldn't use skype when all that was suggested was to be able to see skype credits expiration date when using skype to place a call. If you check account from there, or anywhere else, there is no mention of expiration date. But if you check account from a web site, then it does show the expiration date. So why should someone have to log into another site to find the expiration?
Neil is a complete idiot and doesn't have any people skills and reflects badly upon Skype! Get rid of him and get someone in there that can understand the problem.
Said something about expiration date being in your face. Ok, if it's not shown all the time but at least let the expiration date be found through the menus somehow without having to navigate to another site.
Is there a fix for useing skype with my HugesNet satlite connection. I can hear ok other party says I break up very bad
I just noticed that I was charged twice for Skype services within two days of each other. 60.00 dollars the first time and 58.98 the day after.. NO WHERE ON THE SKYPE WEBSITE is there a customer service number! UNBELIEVABLE. I am going to cancel my account. Very disappointing and shady in operation. BUYER BEWARE of SKYPE
Why is that skype accepted a different character with same password?
e.g.
marianemanjares to mariane.manjares
Now my problem is when i used my old one marianemanjares, the sender is not appear when the message pop-up.. can u help me to fix this problem?
my skype name is roffe g i live now in argentina i will bee here for 2years more, you instold skype to my computer but you instold it in spanishand i dont reed spanish please fix this to english for me thank you rolf g rimstad.
please need to know why I still can not get my credit, I made a bank transfer 14 days ago and my acount is still not activated. why? is skype a fraud company?
need my credit to be activated as soon as possible because this is causing me alot of inconviniencies
hi there, my account has being used without my authorisation. Ive contacted skype customer support without any success, at least 3 times. Ive contacted my bank who say that because its a subscription, I have to contact skype to cancel it. Unfortunately, this has been futile. Can you help me with this problem
I UPGRADED MY INTERNET EXPLORER BROWSER AND NOW I CANNOT LOG IN TO SKYPE. IM USING A BROADBAND INTERNET CONNECTION. I UNINSTALLED THE SKPYE AND REINSTALLED IT AGAIN AND CREATED A DIFFERENT USERNAME AND PASSWORD BUT I CANNOT CONNECT. WHAT SHOULD I DO? ANY SETTINGS I NEED TO CHANGE? I AM USING WINDOWS VISTA. PLEASE EMAIL ME BACK.
I paid for Skype and it was supposed to be for a monthly service, now it is charging me .24 cent per call.This is much higher than buying those phone cards which goes for 500 minutes, like SIFA for $4-00 dollars. Skype seems to be a ripoff and I try to get customer help it does not log on. What should I do. may be I would dispute the account then they have to answer otherwise all payment would be disputed and credited back to me by my bank!
What is your advice? is there any other way to work with another company?
I'm very very very frustrated! I have a pending unauthorized charge from skype on my business credit card. I have been told to contact them to get it released. I am not a member of skype. I do not want to be a member of skype. I just need a damn email address or phone number so I can clear up the fraudulent charges!
Horrible site to not give any contact options!
New member
Posts: 1
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Skype is okay for making casual outbound phone calls via international landline.
However, DON'T EVEN THINK ABOUT USING SKYPE FOR BUSINESS PURPOSES. For a company with almost a billion dollar turnover, they are a disgrace - eworse than a telco. The customer service staff are fine for emailing you "we're sorry" platitudes, but won't fix problems caused by Skype e.g. cutting your account off for no reason, (their bad systems).
My tales of being messed around by these morons are long and boring and go on for ever, suffice to say, don't use or publish a SkypeIn and definitely don't pay for anything in advance if you can't help it - including DON'T USE AUTO RECHARGE.
I installed the latest version of Skype and I am very disappointed of the color of my status "AWAY" as the yellow color is not visible.I suggest to make it blue or any other color so I can see it.
The old version was much better and also the contact list is worse than before.please go back to the old version.
Sincerely S.BOBBE
I am trying to find out if I can use hughesnet with skype?
I signed out by mistake and I have forgotten my password.Also my E mail has changed since I first registered with skype. It does not matter what I try I cannot gain access to skype to retrieve my password.
DID SKYPE STOLE MY MONEY???
I also payed for a subscription to make calls,
Skype sent me the confirmation by email:
Your subscription
- Product name: Unlimited World
- Skype Name: giadportugal
- First payment was taken on: Mar 9, 2009
- Next payment will be taken on:
- Order reference: 288152235
- Total amount: EUR10.29
But until now I have no credit I cannot call, their costumer service on line doesnt work and you have absolutly nobody call to ask your money back.
I am naffed with SKYPE. One payment was refused, but then paid the following month, then because their was a lapse in payment-they now class me as FRAUDULENT. How can I be fraudulent, when all my money is managed by Thinkbanking, and why can't they also set up some kind of customer complaint service.
The reason that I am not happy, for the last couple of months I have been quite ill, as I suffer with CKD and a plethora of other problems. Also, I now have an additional problem with my SP (like MS, but isn't MS). I don't appreciate being labelled a fraud. What they are doing is bltatantly unfair to their disabled customers. This is the first time that I have been able to get back on my computer in quite some time.
Who do I go to complain about their policy and complaints procedure for disabled customers. I don't like being labelled a fraud. The reason the one payment was refused was a payment delay of my benefits, and the last payment was missed do to the fact that I was over a £140 in arrears with my council, which was also down to my ill health. I got more understanding out of my local council and I was more in debt to them than to SKYPE, which all I owed is £14.00-so where do I go and the likes of me go to rectify the matter?
How did you get an email address to write to Skype customer service?
If you have, would you pass to me?
Thanks
To SKYPE:
You have told me in the past that I will get sharp and clear video if I use a dual-core computer. I purchased a dual-core HP computer and I still do not have sharp video. The images are only sharp for less than a minute and then they become fuzzy. I am on DSL. What can I do to increase my video quality, or is the problem simply that too many people are now on Skype? Thanks for your help.
Bob Blechman, EE
BVS, INC. info@BVSSamplers.com www.BVSSamplers.com
1 December 2009
I was told that a dual-core computer would give me sharper SKYPE video. However, the video has always been good for a minute or slightly less, then it gets fuzzy. I am running broadband DSL. When SKYPE first went on line with video was really sharp. Now it is not good and I can't figure out how to get it to be sharper. I would gladly pay for better quality.
I signed up with skype to take $10.00 from my checking account for international calls cancelled it a couple days ago and skype is still charging me and there is know way to contact skype i am very much not happy right now
what the hell, your auto recharge which i was unaware of overdraws my account, then i pay wells fargo 31 dollars and some change to cover the amount plus fees. so i payed 31 and some change for a ten dollar credit? so i close my account so you cant do it to me again. then you say that you did not receive payment. which is a lie because my account was overdrawn because of that payment specifically. so you take back the credit so i paid 31 and some change for nothing. then i went to use up my remaining dollar sixty something of credit i had before all of this happened and it says my account is blocked. so i paid 31 and some change for you to take away a dollar sixty something worth of skype credit that was bought months ago. that is such a piss poor excuse for customer service i am not even going to ask for any resolution because i dont like to waste any more time than i have to. and i know you would not care since you are obviously greed incarnate. so since ive been robbed, i just want to tell you to go fuck yourself and do the world a favor and either get your heads out of your asses or just fucking ice yourselves.