Skype Poor Customer Service

To keep things in perspective, I was charged a false long distance plan fee by SBC on my monthly bill last month. I have always been charged false and extra charges by the phone companies. To Skype's credit, they are probably under-resourced. To the phone companies debit, they are pure gouging money-hungry animals.

And then we're all people. It's not right, but it's not a perfect world with perfect people.

My credit card account also has been charged a skype.net $13.00 fee....and I have never heard of skype.net prior to this false charge. To make matters worse....of course they don't have any sort of phone number that I can call to try and reach anyone. Whether my case is one of identity theft or not, I can't believe this company is allowed to run business like this. If there is anyone that has had similar problems please email me and let me know. Thanks.

I'm living in Tokyo, saw the Skype hype on BBC World's "Click Online" and was really looking forward to making cheap calls to Europe and the U.S. In my case, when I attempted to purchase SkypeOut credit for 10 Euros with the Citibank Visa card I use all the time, my order was first accepted and then cancelled without explanation. It is a big disappointment that they reject my business in this fashion, and I'm afraid the absence of any customer service completely undermines confidence in their ability to deal with problems that may arise with the service.

i am very dissappointed with skype stealing money from my account.i don't think they should be allowed to run business like this.with over 10 transactions cancelled i don't know what is going on?and money stolen from my account twice is a huge disappointment that led me for to search from the google the customer service number of Skpe,but nothing i could get.
help us God from the increasing theft in this world.
where on earth can i get help as i am student struggling with life in USA.

I wonder if Skype is not a sneaky scam! They should be allowed to run a business: no customer service is available at all! Watch out, if you get problem YOU ARE WELL AND TRULY F***KED! I will stop using them from now on! Can anyone recommend a good alternative?

It seems that Skype is an outright theft scheme. They charged me twice, never re-filled my account and never replied. There is no contact address, nobody - to appeal to.

The idea is to charge "small" amounts (to a broad base of customers)so that any "disputing" trouble is more costly than the amount in question.

I have a slightly different complain -- I once recharged with 25 Euro, and now they won't allow me to do it. I asked the customer service and received bizarre responses.

1) They said I have to be a Skype user for 3 months to recharge 25 Euro; and funnily enough I am. The customer service responders hadn't even bothered to check my history

2) When I pointed out that my account is older than 3 months, they replied I have to have my acc balance under 5 Euro to recharge with 25 Euro. Funnily, it is! Again, customer service was just telling something without verifying.

3) When I pointed out their mistake, they said they've changed their policies and I can only buy 25 Euro credit, if I do two CC txns within a calender month.

4) I asked where this policy is documented in Skype web site, and the customer service told me it was "internal security policy" that they don't publish!!!

just adding to the number of complaints about lousy customer support and what seems to be a deliberate policy of preventing any person-to-person contact (consumer-Skype). I had a hardrive fail, resulting in a total system rebuild, including Skype. Surprisingly, Skype refused to let me use my number and so I created another. However, I had a 6 Euro credit against the original name, and try as I might, I cannot get any response from Skype support to get them to transfer the money to my new account. Having read the number of similar complaints, it would seem that the founder must be sailing very close to a fraud scam. Time for the new owners to sort it out - otherwise, move to Tesco

I have tried for a whole week to try to find a live person or a real office address for Skype to complain about their fraudulent billing. First, they took about 10 Euros from my account without my having made any calls at all, so I added another 10 Euros to my Skype account, and it ate ALL of that up after one call of 1 minute in length. I've sent them numerous e-mails, but they don't respond. How can I reach them? I would sue them in Small Claims Court if I could just find out where they are!

i share many of the comments made by skype subscibers now that ebay own skpe I sugest that you flood the us attorney's office fraud division with details of dubious skype practices especially improper charges to credit card also flood ebay if everyone did this at least once a day for a month to where it counts we may get results

I'm from the UK but live in Costa Rica and signed up for a Skype account on March 9, 2006 in order to have cheap easy access to friends and clients. I bought 10 euros Skype Out credit and a year long Skype In UK phone number valid for one year for 30 euros. Plus taxes.

All seemed to by fine for the first 24 hours, although I was a little concerned that my Skype In telephone number had still not been activated in this time.... and then later that day on Friday March 9 (less than 48 hours after signing up) I was making a call and Skype logged me out saying I was using the wrong password. I KNOW what my password is (a very easy one for me to remember) so tried again... and again... and again.... each time Skype said that my password had been changed and that they HAD SENT me an email with a new password with which to access my account immediately. This is totally untrue as there has been no email sent, no news about the state of my Skype In phone number (30 euros down the drain), and no way to get hold of these people to find out what's going on!!

I see I'm not the only person to have had a bad experience with these people, and the lack of ANY customer service is incredible!! Does anyone know how to help? Skype say that they read all bad reports posted on their forum, but as I can't access my account, I can't access their forum (I could create a new account, but really, why SHOULD I?)...

If anyone has any ideas or can help me, please let me know!!

Below is a letter that I have been trying to send to Skype Help for the past couple of days. Interestingly, this Skype customer service page where you post your complaints will not successfully send it to Support Team. I thought it might be my Internet server being slow, so I went to the nearest Internet Cafe and tried again. Still unsuccessful. But of course, their billing page to accept my money works perfectly.

If anyone has any contact(s) as far as filing my request to re-credit my account the mysteriously missing Skype Out credit, I would greatly appreciate any feedback. Please use my email address: woskaman@yahoo.com

Thank you very much...and best of luck to everyone in trying to obtain any feedback from one of the most disappointing customer service teams I have ever been associated with.

Sincerely,

William

Dear Skype Customer Service,

I am reporting a sudden lost in credit to my Skype account this evening. I have not used my Skype account to make any phone calls lately, and my credit was purchased within the last 30 days, so there should be no problems with the maximum amount of time (180 days) available to use my Skype out credit.

I was on Skype this morning and afternoon chatting online, and noticed that all was fine as I had approximately 4.80 Euro on my account. And just tonight, I went to use my Skype for the first time to make a call in nearly a week, and noticed my account only has 0.11 Euro remaining. It's obviously not possible to use credit when I'm not using Skype out to make any calls.

I would greatly appreciate it if you could please look into this problem and credit my account the original amount of nearly 4.80 Euro when the day began.

I would like to thank you in advance for time and assistnace in ameliorating this problem and preventing it from happening again.

With much gratitude,

William Woska

VoIP Sofware
Skype is peer to peer program used to make VoIP phone calls.

I decided to give Skype Out a try. I was allready using Skype for the free talk and was impressed by the reasonably good quality. So I put 10 euros in and started using Skype to phone home and some local numbers, thinking it'd be a lot cheaper.

Only problem is, they charged me for calling some skype friends of mine, which should have been free. When I enquired about it, they treated me like an idiot and had told me I must have been adding my contacts as skype-out numbers - which simply isn't the case. There is no phone number associated with the accounts I'm calling, so if I'm being charged then it's simply a bug in their crappy software.

I've been playing email tenis with these idiots for weeks. If I don't hear back from them soon, I'll try OFCOM and get my credit card company involved.

To summarise: don't use skype out, it's a con.

Same story again...this time in Berlin. I purchased for 10 euro credit on skype out. got to a bugged site, reported it...got a standard customer reply. tried again with desperation to put 10 euro skype out credit through credit card. it processed and showed up as credit for one minute than it was mysteriously gone. wrote a couple of complaints to customer support. got only standard email from a guy who calls himself Henrik K and seems to be not a human but a CYBORG!
Watch out with skype surely something fishy is going on there...

Satti

This is the most ridiculously, incompetent group of customer service reps I have ever dealt with!!! I have been fighting for a credit to my account for the past 2 weeks (as they erroneously deleted or charged my account for what should have been free calls) and their responses are unbelievable. It's as if they have never read any of my grievances that I posted with them via e-mail. They never come remotely close to answering or addressing any of my inquiries. I am absolutely exhausted and frustrated in dealing with such juvenile professionalism (at best)!! If you haven't purchased any credit with Skype yet, I would seriously recommend you look into Yahoo's version of purchasing discounted credit for phone calls. I have only used it now for 2 weeks, but the connection is immensely better and without any headaches thus far.

Best of luck to everyone who is caught up in the middle of Skype’s nightmarish carnival of customer service mayhem.

i am from the U.S. and skype recently charged me 3 times for a $10.00 top up, and my account was not credited, i have tried to contact "customer service" with no response. if anyone has any suggestions they would be greatly apprecitated.

July 10th, 2006

SOME VERY SAVY, POWERFUL CONSUMER DEFENDER SHOULD GET ON THIS CASE AS SOON AS POSSIBLE. EVERY COMMENT MADE ABOVE I CAN ALSO REITERATE. SKYPE IS A SCAM, ESPECIALLY SINCE IT WAS SOLD TO E-BAY. I HAVE BEEN OVER-CHARGED, DENIED, REFUSED AND ACCUSED OF USING FRAUDULENT CARDS...ALL THE WHILE LOOSING MONEY.......A LITTLE FROM EVERYONE ONE ADDS UP TO BILLIONS FOR SOMEBODY!!!!!

NOW, I'M BEING TOLD THAT I'VE USED 'ENOUGH' FOR THIS MONTH AND "THEY" ARE HELPING ME SAVE MONEY FOR NEXT MONTH!!!!!!THIS IS AMERICA ISN'T IT???? SINCE WHEN DOES SOMEONE TELL AN AMERICAN HOW TO SPEND HIS/HER MONEY AND HOW OFTEN????......WE NEED A CLASS ACTION SUIT AGAINST SKYPE NOW.......THEY ARE UNBELIEVEABLY IN YOUR FACE SCUM.

Skype Customer Service is basically non-existent. I have e-mailed with no reply's to my issue. The same goes for Tom Tom Go GPS. I would not recommend these products to my worst enemy.

Skype claims to be able to make calls and SMS all over the world but was not able to get me through with an SMS to Suriname (South America), which I discovered only after having deposited US$10. My complaint was very unprofessionally answered by the same 'Henrik K', and having this still unresolved problem I asked where I can file a formal complaint and/or get in touch with a more professional manager, after which I never got any further reply.

Please God someone help me with Skype.

My Mother is 85 years old and became critically ill in England. I live in Canada.
I had to call 2 to 3 times a day someone recommended Skype. I joined.

I now have been calling for 8 weeks my passport had expired and I need to send away for a updated one.

To get a emergancy passport I have to purchase a airline ticket and I was saving up to get one.

Bell Canada our telephone company billed me for all Skype calls I now owe about 900 canadian dollars to them and I still have another bill coming in since the last billing date while I was still using Skype.
I prepaid Skype to use Skypout and they charged me to as I used each minute.

The telephone company just say pay up its Skype responsibility to tell you the calls did not go through them and went to the our phone company.

I cannot get customer service or find any telephone numbers were to reach them.

I need to go to my Mother before she dies and i am scared to go because of the money I now owe. I would come back and not be able to pay my morgage.

Also since I became a member of Skype strange charges have appeared on my bill
for an example I live in Niagara Falls they claim someone called me from a local number also in niagara falls that is free on a collect call to my home. The 2 calls amount to $250.00.

When I tell them no one called and I would not accept a collect call not unless it was in an emergancy from my family, I am told I did get them and when I ask how can I prove I did not they say we prove you did. This was billed from a carrier called international call with strange telephone numbers like 440 000 0000 the company say they dont show the number who called me because it was collect. I am very desperate at the point.

I am not a computer wiz and find all this hard to explain as I was never warned that the skype call did not go through skype. I had no knowledge until I got the bill from my telephone company.

Another Skype victim here.

I have been trying for four months to get the Skype phone number I purchased to be transferred to Vonage, as I have given it out to everyone (family, relatives, doctors, business associates, etc.). Of course, I cannot contact Skype, and repeated calls to Vonage confirm that the carrier who now has my number (Skype) will not release the number, though they are required to by law (number portability). Skype's web site says that the numbers are portable, but of course they are liars about this and other things.

I have contacted them repeatedly with no response, there is no contact number to call. Customer service? Who does Skype think that they are kidding?

I have never seen anything as poorly run from a customer perspective as this company, and will be happy to tell everyone so - and make sure that I post it anywhere relevant.

I don't want anyone else to be suckered by such a criminal organization if I can help it.

i purchased 10 dollars credit for skype. i wanted to try the service out. their service is one of the most horrible i have ever used. well, skype's policy is that if you are not satisfied with the service, they will give you a refund within the first week or month, dont remember which one. however, i contactacted them immediately about getting a refund. i have since written them 8 times asking for a refund. i am still not received a reply from these people. they are scum. is there a phone number i can contact these jerks at? my emails will no longer be a diplomatic response to try and get my money back. they will not turn into emails of disgust. no long will my words remain neutral.

i have spoken to many other people to have used the skype service. i have yet to speak to someone that is satisfied. customer service? non-existent.

I have 12.97 i can not get to make call it will not show up in my account in the phone spot . I try to make call it said i need to buy credits but i have credits how can get them put in the right spot i can use them. because i"m over sea with the army this is my phone to home thank you

It's not just skype though is it? try getting through to any so called telecom company. I think that they just hope you'll give up, go away and let 'em keep the money. This site looks like an interesting way of reeking revenge. http://www.wizper.com/

Re: Skype Poor Customer Service

I want a phone number for skype too!!!!

After 8 emails to skype "support" the money I paid them is still not active on my skype screen and I cannot call internationally. It shows up on my account page as in the account but it cannot be applied for use.

In addition I received notice that after 1/18/07 Skype is no longer free to the U.S. and Canada si U paid the $14.95 for unlimited use U.S. and Canada. This payment shows as paid on my account page too but now I can no longer call out to regular phone numbers in the U.S. and Canada either. I get only automatic to my emails.

Hi my name is chester I thought this was a god send because I don't have a lot of moneywell I have had nothing but problemswith skype first they sent me aletter with user name and password I tried to get in it would'nt work for the longest time then I try to make a call it won't work because I have to buy time to call land phones so I buy the time another 34.00 so that's almost a hundred canadian and I still can't use it everytime I call a number it says call failed please help me and on top of that if you e-mail them nobody knows what they are doing funny they sure are quick to get there money!!!!!!!!!!

I can't believe skype has such a poor support, someone should report them to the better business buero.

>>>>>>>>

Hi Slava,

I already checked these settings last time I submitted a ticket for a different problem. Looks like you guys have the same standard copy/paste answer for all different problems.
Why would these settings forward calls in a poor voice quality.
Please look a little more into this problem, maybe someone from a technical dep. could check this. From your e-mail it looks like you are in the billing department.

I am very disappointed with skype support. There is no professional support and it takes 72h to get any answers. That kind of service reminds me on the times I use to live in the 80's in eastern Europe.

Adrian

-----Original Message-----
From: Slava - Skype Support [mailto:billing@skype.net]

Subject: Re: GQW: forwarding >

Hello Adrian,

Thank you for contacting Skype Support.

We apologise for the delayed response. Your feedback is important to us and it is our goal to respond to all customer e-mails within 72 hours, however due to a recent increase in inquiries it has taken a bit longer to respond to you.

Thank you for your understanding and patience

I see from the logs that your SkypeIn is active.

First of all, let us check if you have got your Skype client`s settings configured properly.

For incoming calls to go through your privacy settings must be set up as follows:
On Skype client open Tools --> Options.
On the pop-up window choose Privacy tab, locate area 'Allow skypein calls from' : tick 'Anyone' box.

Even if mentioned settings already set up as suggested, click on Save button to refresh this configuration.

If you continue experiencing problems don't hesitate to contact us again

Best regards,

Slava F. | Skype Support Team

Visit www.skype.com for latest news, updates and tips.

I paid fully for Skype service. Suddenly, I find I can not access my account and it used to say error #9410. Now it says... Your Skype account is blocked. click here for details... when I click, it takes me to a skype site.. I click on help there and there is a place for support requests... I click on that and it allows me to fill in everything but the description.... When I try to send the request, it wont allow me to do so since it says that the description is a required field... but it does not allow me to type anything in that box!!!!!!!!

Why is skype doing this? Have they run with my money?

Found a phone number where you can Contact someone and leave a voice mail for people tied to skype.

408 376 7400

The Phone number is for ebay inc. and what you want to do is goto option 3, you'll get an operator and then from there they forward you to a voice mail and you can then leave a voice mail message.

Enjoy.

I do not have service from Skype nor do I want to have service from Skype however, they went ahead anyway and deducted funds from my bank account. Until this money was deducted I never heard of nor knew what Skype was or what service they provide. I have contacted them in everyway I can find through email and have called their parent company, Ebay, in San Jose, CA only to be put through to someone's voice mail. Still waiting to hear from them and get my money back. If they keep taking other peoples money they will not have to worry about their bottom line because they will build their company on other peoples backs. This certainly does not look good for Ebay!

I have been using Skype.com since NOVEMBER of 06 and have not been double billed or had any problems. I use skype almost every day and love the quality.

THE ONLY PROBLEM i have with them is i am confused as how to set the caller indentifier to show my skype IN Number... LOL

I guess i just like skype and havent had the problems you all have had!

if anyone knows how to set the caller identifier to show my personal number.. PLEASE let me know..

drabcjlmw@comcast.net

\Thanks

I have been waiting 7 days for skype to email me back on an issue on harrassment. People call me at random to just chat and have been calling 6 times a day. So I finally figured how to add him to SPAM. Now my SKYPEIN number is giving busy signal all the time when no one is even calling me...I guess they deliberately do not set up an 800 toll free number for us to call.

I have used skype for over 6 months. I recently went to recharge our account. Because I used a different card to refill my fiance's account that i had also used on my account they blocked the account AFTER taking our money. Now I have THREE blocked accounts and they hold a total of $65 of my hard earned dollars. I have emailed them only to be told it was a temporary problem and to try again. This was the response after 2 weeks of waiting. There is no number to call. I am now going to dispute the charges with my card company. I want my money back. The service is good and clear, but they are owned by Ebay/Paypal. Ironically, Paypal does the SAME thing to its customers. They have held over 1,000 dollars of my money that I STILL cant get back. RIP OFF

Skype provides pathetic service for charging the account through credit cards. I have charged my skype account many a times using my master credit card. But since last 2 times it just deducted money out of my account and there was no purchases in my skype account.

I strongly recommend to file a LEGAL SUIT against such fraud. Also if you can find some sites which take some legal action for such cases, please update. I'll be checking back.

Best Wishes,

SAM.

NOW, this is the key to your problems; buy your Credit via Taiwan because they have a Customer Service phone number, 886 2 27088308 and real live friendly people on the line. I had a problem in Taiwan when I bought Skype Credit in a shop, Family Mart, like 7/11. Got it all sorted out in less than 30 minutes.

I still can't believe Skype is able to operate in the U.S.. I have spent hours trying to contact them-and there is simply no way to do it. I can log in, but when I try and fill in the text on the form to contact them-the ONLY way I've seen-it won't accept the text.

I foolishly signed up to have my credit recharged. When I dial the code they gave me to make a call-it tells me account has expired. Now I get notice saying it will all expire in 30 days, and I will bet it will charge me another 10 to 're-charge' it. I will have to pay my bank $25 to stop payment.

I have already reported this to the better business bureau, and plan to make more efforts to bring this con to the attention of relevant authorities. I just cant believe they can operate with NO way to call or email them. It is a true scandal.

Skype stopped working for me mysteriously over the weekend. The form Skype uses to receive customer comments would not allow me to type anything in the text of the message. Skype has done this before when a server went down and they don't want to be inundated with messages.

Today I purchased Skype Pro even though I still have a few days left on my Skype Unlimited plan. The problem is persisting. Skype dials a skype out phone number for one ring and then automatically disconnects. It is very annoying.

Fortunately, I purchased Skype on my credit card, so I can bounce the charge in a few days if the service is not restored and my account credited for the lost days.

I can see why Skype has no toll free support number or any support number period. They would have so many irate customers calling in that they would end up just ignoring the calls.

I found a pending charge from Skype when I was checking my online bank balance. I couldn't find a number for them. I emailed them and asked them to take anything that had to do with me off there account. I also told them I have never signed up for there services and asked why they were trying to charge me for something I didn't authorize or even know about.
I noticed the charge disappear. A week later I noticed the charges back. I again tryed to locate a customer support phone number with no luck. I emailed support again and told them to stop charging my debit account and I was going to report them to the BBB for fraud of my bank account. The pending charges disappeared again. Today I tryed to use my debit card and it was declined. I looked at my online banking statement again, and found 6 charges from Skype. 3 for $14.47 and 3 for .14 plus I was charged a $32.00 over draft charge from all of there charges I didn't know had posted. I again wrote them. I finally called my bank and filled fraudelent charges dispute. There sending me a affidavid to sign and there going to investigate the charges. Whats strange about it all is. I just had to cancell my debit card because of an porno internet webhosting site that somehow tryed to charge my paypal account $450.00 which was not authorized or had I ever heard of the company Dark Solutions. I had only given PayPal my new number and Netflix. How Skype was able to obtain my card number has me completely baffled.

Anyone know whats going on?

I too have received over $110 of un-authorized charges from skype I have never had an account with them or purchased any services relating to this company what the hell is going

Me too they charge my bank account 25.95 so now my bank is going after them, just delete skype now

Let me say up front I think Skype is great as a service. It's come through for me on more than one occasion with flying stars & colors over the past 4 years. I've been very pleased with their new offerings and they've fit very well with my needs.

I'm assuming every company goes through their stumbles when it comes to customer support.

I didn't think Skype would stumble so badly and for a company that can probably make telephone support cost-effective, I am really surprised this isn't available for tickets that aren't resolved in a timely manner.

What I'm dealing with is I signed up for one of their subscription plans for the first time and was really impressed with the value of the subscription - it really worked for me!

I contacted support and asked a few questions and one of the questions I asked resulted in a miscommunication. My plan got canceled and I got refunded the money.

This was a bit inconvenient as a few people tried to use my SkypeIn # that came with the subscription and it no longer was in service. I overlooked this part of it and just simply requested to reinstate the subscription.

I feel like I'm on a merry-go-round trying to reestablish what was already there.

I feel like using the telephone would be a lot more efficient - my case has been open for over 3 weeks.

I don't think I'm asking for a lot and it upsets me because I would happily recommend Skype to anyone in my network and this support case just leaves a sour taste in my mouth.

I'm glad to hear there are others in a similar situation and really hope Skype gets it's act together or it won't be too long before the quality of customer service will be the distinguishing factor between services!

Chinarut

Skype got me too. It's not an oversight, it's not an error. It's a scam. Intentional. I signed up for a subscription that was supposed to cost $7.95, it went through and I got an email saying I had been charged $7.95, but when I looked at my bank account, it had really deducted $22.95. I sent a message to their customer support five days ago and have yet to get a response. I know I'm not going to get my money back, I gave up on that already, but it still makes me angry to know that this company is still able to exist, ripping people off.

I have an even more serious problem and think really need to rethink its no phone customer service/no email reply policy.

I have never even used or signed up for the service and saw 9 different charges on my credit card statement this month ranging fom $15-16 each. Someone is using my credit card for their calls.

I am disputing the charges with the credit card company, of course. However, since there are more than 3 charges, I may have to get a new card number altogether unless I resolve the issue with Skype.

Well, of course, I tried submitting my issue via the Skype website, but haven't heard anything back. The billing@skype.com email address is no longer valid (it bounced).

They really need to have a way to talk to a live person about a serious identity fraud issue like this.

I just heard that Skype is being investigated by several governments for fraud, and money laundering...let's see what happens. I think they have LITTLE to NO employees and that's why they don't respond to email requests. Greedy SOBs!

Just to follow up. They did get back to me, though it took 3-5 days each time. They asked for information on my card and found the fraudulent account and blocked it. They also refunded half of the charges back to my credit card. I emailed them about the other half yesterday, so we'll see what happens.

My story is no different, first skype took some money and I got nothing in return...alas, they are unreachable to rectify the problem. Here's what I had to do. I filed a fraudulent complaint through my banking institution and requested a block on any future skype transactions. It only took me an hour, end-to-end, for this solution which is much faster than skype's customer support responses. 7-days and still counting....no response back from the several support requests I submitted. Ultimately this is my fault as I failed to do proper research before giving these guys the keys to my checking account =(

I wish I could Drag the CEO of Ebay and Skype to consumer court...My Account has been blocked for no reason although the Skype pro account is active until next year 2009 and I do have an skype in Number Suckers...no one in the customer service ever replies.

Well, my story is even worse. I got up this morning and I had from pay pal and skype with billings of 22 e-mails that they charge me from china total $220. 00 dollars. I do not even have Skyrpe account. It has been a nightmare. I have been with my bank all morning trying to straightened out. although it hasn't process the stupid bank is letting it go through and I have to dispute it on Monday or probably Tuesday since the bank will probably be close on Monday for the holidays. I have no idea how they got my name or information. Is in Chinese with just a few words in english. the chinese words all through the e-mail saids the same thing which I thought it was ode. They have to recur the payment or something like that. All the information in english is paypal and skype billing address. I won't even bother with skype since it seems they don't answer their emails. I want them in jail because the company should be have better customer services.

Skype is the worst. Too bad there wasn't a decent competitor. They charge my card but never gave me my minutes. After posting on the forum, emailing, and even calling the damn company, I was better off talking to a wall.

My skype Unlimited got blocked, while skype customer just support simply tells me my subscription is active and valid until Nov. 2009. The similar stories as many has reported here. I see my money gone, but not being able to make calls out with the active "unlimited" subscription. I have requested canceling of the order, and disputed the transaction on paypal, reported skype to BBB. I hope someone can bring up a class suit again skype.

Folks, Since many of you are paying by credit card, bring it to the attention of the credit card company and dispute the charge. The credit card company has a lot more clout and can cripple skype is Visa and Mastercard got enough complaints and did something.

My 2c worth there.

My Skype account has been blocked, no explanation. They have sent the same automated response to me twice.

I have paid $250 $150 is balance.

My incoming numbers are frozen.

Has anyone started making a case against them?

How do I get involved?

Follow up

My dispute through paypal worked for me. Definitely not straight forward.

I started the dispute, provided all messages, but skype never replied, so I escalated the dispute to paypal claim, but the skype billing agreement seems to be out of range of paypal claim. At this point, it seemed hopeless, so, I called paypal customer service, complained about skype. Again, the customer support person told me I could only contact skype support for refund. Then, I told them skype never replied, and I wanted to complain whether I get the money back or not.

I think I made it very clear about the cheating from skype.

Then, in hours, skype support started to reply my requests, and in hours more, dispute accepted, got my money back in paypal.

skype never replied my support/refund requests for 2 weeks before I complained this to paypal. miraculously, as soon as I complained to paypal by phone, skype support became very responsive.

conclusion: skype is a cheating company. paypal seems to be for serious business, even though both owned by ebay.

PS, I thought I would close my paypal account, now, paypal seems to be honest here, I would keep the account. I would never ever touch skype, the cheator.

Yes, I have never heard of Skype before in my life and all of a sudden a charge appears on my debit account that says I am being charged $10 for a service I've never heard of, I dont like this at all.

Hi. 24 hours ago some character showed up on my skype account. I was obviously hacked, as these 2 guys were carrying on a conversation. I tried to keep a record of what was being said when I was suddenly locked out of my own account. I have sent several emails but the chimps they have working on their end must be on a banana break.

After 3 years I finally have a complaint and cant find anyone, human, who seems to be in charge over there.

my skype account and credit disappeared and no body to taqlk to

Ok, I am very upset with Skype, I ordered a phone last week , And it state that the rebate voucher will be provided during checkout. I went through the checkout process and when I click on both vouchers all I get is a blank page. I thought maybe they will be included in the package, I receive the package all there was nothing else but the phone, no rebate information, no 3 hr calling voucher information either. I have been trying for 2 days to find a way to contact SKYPE and no luck. When I try to submit my ticket online the submit button will click for me to submit tried over 10 times no luck.
I understand skype is free and I should not expect much from them, but if I spend $159.99 plus $14.78 for shipping, I expect someone to answer my questions about the product I bought. It was not free, and if I cannot contact anyone to find out about all the offer included in the package, then that’s cheating and false advertisement.
Below is a copy of the phone offer information. If anyone have information on how I can contact skype please help me.
Netgear WiFi Phone
NETGEAR’s WiFi Phone (SPH200W-100NAS) with Skype lets you make and receive Skype calls wherever you have WiFi access without a PC and with no monthly fees.
Includes a 3-hour calling voucher to phones.*

$30.00 mail-in-rebate!
Mail-in-rebate is valid until March 31st, 2009 (form is provided during checkout)

$169.99
$159.99

I NEED HELP I EXPERIENCING DROP CALL EVERYTIME I CALL LANDLINE/MOBILE PHONE.

PLEASE EMAIL ME I NEED HELP

Skype customer service is beyond terrible. They state a 48hr response but this is just not true.

I have a major problem with them. I downloaded the iPhone app and logged in, nothing more. Less than a day later my account has been hijacked, my password and registered email changed without my knowledge - how did that happen? - and then money starts to disappear from my accounts.

So, Skype works fine when it works but remember that they appear to have no idea how to spell security let alone implement it. They WILL NOT respond to customer service complaints.

I have lodged a complaint against them with the Better Business Bureau, with PayPal and with various banking agencies so I hope they have better luck than me in getting answers from Skype.

Be VERY afraid in dealing with this company

Hey Geoff you are right. Even after my complaint, money still flies out of my account and they keep telling charging me when in fact all I bought was an unlimited US and Canada calling plan for $29.50 a year. I have since been charged about $120 and I have only used the service three times.

Is Skype a business with real investors and a public image to protect?

I had a Skype account with a credit balance and Skype claimed I abused the terms of service by using it too much so I had to pay for all my calls at a per minute charge. With a close relative terminally ill and passing this past week, I gave them a benefit of the doubt.

I was told my roommate had to open their own account and couldn't just "share mine" for telephone use and that's why I was in violation of the TOS. So I registered a second account for the roommate and paid the annual service.

We were trying to get hold of someone about funeral arrangements and made about 6 calls all less than 5 mintes a piece when service was canceled again saying we were over the monthly limit on the new account.

So we send an email looking for a refund since the account was opened under false pretense of some requirement. No luck.

Will need to file formal disputes with the credit card company to try to get a positive outcome.

Skype is great when it works, but when there is a problem - your back is against the wall. Not a service to be used as a primary source of communication.

I paid for unlimited used, visa recorded the credit. Skype has my money, but the account states I have no credit.
I e-mailed 4 times, no response. There is no number to call.
Unfortunately, I also owne some stocks!!! Scary

9/26/08 Ordered Skype-in service. Paid $60 via my bank as a draft direct to Skype (Global Collect BV, La Salle Bank NA, 135 S LaSalle, Chicago, IL 60603)
9/28/08 Skype says they have my money. so does my bank.
10/21/08 After many attempts via their email support (sole method of contact) to get the service started (it never started), requested refund.
10/22/08 Skype says they will refund money.
5/8/09 Still no refund, despite innumerable emails and promises to send refund. They keep saying bank information is wrong--wonder how they ever managed to steal it in the first place. Class action anyone???

My account has been blocked for no reason. I've only had the account since March 28, 2009. Not even two months and my account is blocked. No phone number to call and I'm unable to access their website due to local (Kuwait) internet provider will not allow. My account has been blocked since May 13, 2009. I would like to be refunded for my purchase of the voicemail ($6 purchased 6APR09), phone number($18 purchased 6APR09) and remaining skype credit of $5.41. I'm not happy about this and do not want to waste anymore time with Skype. I feel like I'm being ripped off. I am shocked at the amount of complaints. Can anyone help?

I subscribe to Skype Pro - when was it taken off line? Was there an email??? I am still being billed for it. AND being billed per minute (supposed to be free with Skype Pro). Skype - choose one or the other. You can't bill for Skype Pro AND bill per minute.

I could not even find an email address to complain to. I have cancelled the subscription, deactivated auto payments...fingers crossed money will not disappear from my PayPal account now! From what I have read here, Skype are theiving bastards and over many years, have not done anything to address all these billing issues.

I will be staying away from Skype from now on, and warning all family and friends to do likewise.

In the past I have convinced many to use Skype yet sadly when it came to request some customer support, I was shocked. So much so, that I too decided to setup a blog and advise as many people as possible about my experience in the aim that someone at Skype realises how poor they are treating the people who help make them.

My problem has to do with Skype cancelling Unlimited World subscriptions simply due to credit card expiry (what card doesn't expire!!) and forcing us to re-subscribe again but with less features than before and the customer ends up paying nearly double! When complaining to Skype Customer Support I got NO response (apart from the automated one) and I sent my request twice.

So far and only because of my persistence, I am getting responses from a 'Skype' moderator on their forums. I don't really know if I will get anywhere with my issue but I will keep trying as well as making everyone I know aware of this very poor service.

Bottom line, Skype shouldn't be allowed to get away with stuffing up their customers unfairly and should adhere to what they claim in their automated emails that a response will be made within 24 to 48 hours.

My blog describing my issue is at http://newsonf1.co.uk/blog/poorsupport/3

The thread I created on the Skype Forums is at http://forum.skype.com/index.php?showtopic=319901

I also setup a blog post looking into alternatives and this is an active post as I will keep looking http://newsonf1.co.uk/blog/poorsupport/12

Tim

I have a different issue. I am trying to use the WIndows 7 release candidate, and that requires pretty much reinstalling all your old software. When I do it with Skype, it wants my username and password. No one remembers their passwords anymore, so I try to get Skype to email me mine, or even just send me the link they say they will send to change the password and get a fresh one. Nothing doing. Nothing works. They system does not permit you to change your password, nor email you a link to do it, and the Skype people (in email only always) don't respond at all, or intelligently when they do. You get the canned scripted responses only. There is absolutely no customer support with this company. It's a nightmare.

My girlfriend had Skype on her brand new Acer laptop using Vista Home Premium, installed & working fine for at least a month, until a couple of weeks ago when she suddenly couldnt even get in.
We uninstalled & reinstalled - trying many different versions just in case, but each time it got right to end of installation with message 'fatal exception error' and still will not install!
We ran registry cleaners, etc all to no avail, so we informed Skype nearly two weeks agao and still have had no rely, despite following the enquiry up with a forwarded further enquiry - so yes, our experience with both Skype AND their customer service can only be described as DREADFUL!
Can anyone please help?
Regards, James

Skype's Unlimited Subscription is NOT Unlimited!

Skype offers a "unlimited" subscription service for calling landlines or
cellphones at $2.95 per month.Their "unlimited" subscription service
operates as follows: Your subscription includes 10,000 minutes of calls to
the destinations included in your subscription. This works out at
approximately 6 hours of call and 50 different phone numbers per day,7 days
a week. Should you exceed the daily limits of 6 hours or 50 destinations,you
will only be able to make free calls within your subscription the next day.
Until then, your calls will be deducted from your Skype Credit balance. We
monitor the use of subscriptions,if we detect any unusual calling patterns
or activity we may suspend a subscription.

It is interesting to note that their advertisement of "unlimited" is
actually limited and that they monitor the calls users make and simply
cancell the legally binding subscription agreement. In requesting a refund
of any remaining balances in order to not be automatically charged - there
is no response and Skype will then bill time for all calls made. There is no
street address or office address to be found to contact skype except for a
listing in Luxemborg, and there are no phone numbers or email addresses
available, except for their web form and that states any responses will be
within 4 days. In attempting purchases - credit cards are refused recently
unless the card is registered at a unknown(not bank) third party security
site to generate a "secure code" rather than being able to use the bank
generated security code on the back of the card. Purchases may be charged
initally in Euros and a fee is charged to change back to CAD or
USD.Additionally denominations available for purchase are $14 minimum for
time purchased, but time may only be applied to business accounts or user
accounts in $10 increments. This perpetually leaves an unusable balance.

well I had an account with this shit company and all was well untill I lost all service then the computer smoked, I got a new one down loaded the skype and walla, no service no account, now they send an email and want me to renew my subscription. I cant cancel it so I have the bank looking for a fraud charge. thats theft and then I will sue.

There is no customer servise contact phone # and they never respond to my problem I'm having with password. It needs to be reset and never receive any respond from them...... What is going with them,....... They were good in the begining but looks all down hill now.

Recently I changed service providers and thus email addresses, notifications of dormant skype account were never received. These SKYPE thieves once again seized my 10 bucks claiming inactivity and that I had been properly notified. Duh? my email address changed. they could have sent a text message to my skype account. Did they do that? No... My emails to them go to them with no replies. They are thieves. All businesses chouls have a ph number you can call or and email address. As far as I can tell if they do they HIDE THEM! Probably due to poor customer service practices. A challenge to them if they read these posts, prove me wrong, contact me.

Wow I am adding to the absolute worst payment and billing errors made by skype. I give skype a personal 10/10 for charging peoples credit cards without authority to do so. My examples top the top 10 of billing without authority (illegal); I signed up to skype mid of this year with the unlimited local landlines calls to anywhere in australia. On sign-up I specifically authorized a once-off charge for that amount and not to recur or renew my subscription. This was ok until 2 weeks or more after my expiry of my membership I loose AUD$19.- of my credit card. I came across this forum and looking on skypes website it almost seems as though they make life difficult for you to get a refund. Navigation around their so known "customer support" site is absolute rubbish designed to fail you in getting your refund back and give up. A Billing company should take charge like ccbill etc where they refund you the money if an error was made. I believe skype is fraud. Lets build a class law suit for everyone affected.