Skype Poor Customer Service

February 16, 2005

Last night I received an email from an irate Skype customer pleading for me to come to their rescue. Apparently, the woman was double-charged on her checking account, contacted Skype's billing department via billing@skype.com, and hasn't heard "boo" yet from Skype. I couldn't ignore a damsel in distress, so I contacted one of my contacts at Skype, but she was on vacation. I will be speaking with Skype's CEO, Niklas Zennstrom in about a week during the P2P VoIP panel I am modering at Internet Telephony Expo, so I can ask him them what his thoughts are on not only her billing issue, but other complaints I have been hearing about as well.

In fact, ironically as I was planning to blog about Skype's customer service, CNet posted an article today titled: Skype callers: 'Customer service, please?' which also discusses Skype's poor customer service record - at least according to some Skype forums.

Below is the email I received last night from her complaining about Skype's customer service. Note how she has three separate trouble tickets and according to her, no word from Skype. Ouch! I removed her identity for privacy sake, but she appears to be a student or teacher, since her email address is in the .edu domain. I get the feeling that this will not be the last time we hear about Skype's customer service issues. With their exponential growth, these kinds of growing pains are to be expected.

From: <removed>
Sent: Tuesday, February 15, 2005 6:36 PM
To: Tom Keating
Subject: Skype issues that I cannot get to a live person to address

Well, Tom - you are it.

I've been trying to get through to a live person at Skype since last week.

On February 8^th, Skype debited my checking account for $12.93 TWICE. Now I know that amount is a mere pittance to you and everyone at Skype. It was not authorized. This is the only activity on that account for months. You might think that my account has been compromised, but it hasn't. Why would someone steal my account information and only charge $25.86? It's a mistake and I want it corrected. I can spend $25 X 2 to dispute the charge, but I'll also have to close the account and open a new one. I don't want to do that when there's no evidence that my account is being tampered with - except by Skype.

That's only the beginning of my issues with this corporation. I can send and email regarding a billing and I get a message saying that if my inquiry requires a response, they'll get back to me in three days. Let me tell you….they don't. There is no way to reply to this message and there are no links or phone numbers on the Skype website to contact for assistance.

Having not received any replies to my three website inquiries, I've done some checking on the web. There is a large group of people who are very vocal about charges to their accounts by Skype and Skype's lack of response. Apparently they do not respond. When they do respond, it is to say that it is a legitimate charge and the individual's account information must have been stolen. There are also accusations that Skype is the one who is stealing the account numbers, not your subscribers. Again, the purpose of stealing my account numbers and racking up the huge charge of $25.86 was what?????

You can imagine my frustration. Having failed to find anyone at Skype who cares, I decided to try to find a Skype board member and your name came up, along with your bio and a way to contact you.

Here are my ticket/inquiry numbers from the three times I've tried to get assistance from the billing department:

Ticket ID: <removed>
Ticket Key: <removed>
Subject: Billing
Department: Billing

I would truly appreciate any help you can give me.

Sincerely,
<removed>

Comments to Skype Poor Customer Service

Rick :
February 16, 2005 1:56 PM

To keep things in perspective, I was charged a false long distance plan fee by SBC on my monthly bill last month. I have always been charged false and extra charges by the phone companies. To Skype's credit, they are probably under-resourced. To the phone companies debit, they are pure gouging money-hungry animals.

And then we're all people. It's not right, but it's not a perfect world with perfect people.

Nik :
March 1, 2005 4:43 PM

My credit card account also has been charged a skype.net $13.00 fee....and I have never heard of skype.net prior to this false charge. To make matters worse....of course they don't have any sort of phone number that I can call to try and reach anyone. Whether my case is one of identity theft or not, I can't believe this company is allowed to run business like this. If there is anyone that has had similar problems please email me and let me know. Thanks.

David :
March 18, 2005 10:13 PM

I'm living in Tokyo, saw the Skype hype on BBC World's "Click Online" and was really looking forward to making cheap calls to Europe and the U.S. In my case, when I attempted to purchase SkypeOut credit for 10 Euros with the Citibank Visa card I use all the time, my order was first accepted and then cancelled without explanation. It is a big disappointment that they reject my business in this fashion, and I'm afraid the absence of any customer service completely undermines confidence in their ability to deal with problems that may arise with the service.

hamza :
April 23, 2005 6:23 AM

i am very dissappointed with skype stealing money from my account.i don't think they should be allowed to run business like this.with over 10 transactions cancelled i don't know what is going on?and money stolen from my account twice is a huge disappointment that led me for to search from the google the customer service number of Skpe,but nothing i could get.
help us God from the increasing theft in this world.
where on earth can i get help as i am student struggling with life in USA.

Pierre :
December 17, 2005 2:59 PM

I wonder if Skype is not a sneaky scam! They should be allowed to run a business: no customer service is available at all! Watch out, if you get problem YOU ARE WELL AND TRULY F***KED! I will stop using them from now on! Can anyone recommend a good alternative?

Tom :
December 20, 2005 4:53 PM

It seems that Skype is an outright theft scheme. They charged me twice, never re-filled my account and never replied. There is no contact address, nobody - to appeal to.

The idea is to charge "small" amounts (to a broad base of customers)so that any "disputing" trouble is more costly than the amount in question.

Suranga :
December 23, 2005 8:45 AM

I have a slightly different complain -- I once recharged with 25 Euro, and now they won't allow me to do it. I asked the customer service and received bizarre responses.

1) They said I have to be a Skype user for 3 months to recharge 25 Euro; and funnily enough I am. The customer service responders hadn't even bothered to check my history

2) When I pointed out that my account is older than 3 months, they replied I have to have my acc balance under 5 Euro to recharge with 25 Euro. Funnily, it is! Again, customer service was just telling something without verifying.

3) When I pointed out their mistake, they said they've changed their policies and I can only buy 25 Euro credit, if I do two CC txns within a calender month.

4) I asked where this policy is documented in Skype web site, and the customer service told me it was "internal security policy" that they don't publish!!!

David Low :
January 21, 2006 10:01 AM

just adding to the number of complaints about lousy customer support and what seems to be a deliberate policy of preventing any person-to-person contact (consumer-Skype). I had a hardrive fail, resulting in a total system rebuild, including Skype. Surprisingly, Skype refused to let me use my number and so I created another. However, I had a 6 Euro credit against the original name, and try as I might, I cannot get any response from Skype support to get them to transfer the money to my new account. Having read the number of similar complaints, it would seem that the founder must be sailing very close to a fraud scam. Time for the new owners to sort it out - otherwise, move to Tesco

Michael Boren Williams :
January 30, 2006 5:56 AM

I have tried for a whole week to try to find a live person or a real office address for Skype to complain about their fraudulent billing. First, they took about 10 Euros from my account without my having made any calls at all, so I added another 10 Euros to my Skype account, and it ate ALL of that up after one call of 1 minute in length. I've sent them numerous e-mails, but they don't respond. How can I reach them? I would sue them in Small Claims Court if I could just find out where they are!

bernard braham :
February 15, 2006 11:28 AM

i share many of the comments made by skype subscibers now that ebay own skpe I sugest that you flood the us attorney's office fraud division with details of dubious skype practices especially improper charges to credit card also flood ebay if everyone did this at least once a day for a month to where it counts we may get results

James :
March 12, 2006 10:02 PM

I'm from the UK but live in Costa Rica and signed up for a Skype account on March 9, 2006 in order to have cheap easy access to friends and clients. I bought 10 euros Skype Out credit and a year long Skype In UK phone number valid for one year for 30 euros. Plus taxes.

All seemed to by fine for the first 24 hours, although I was a little concerned that my Skype In telephone number had still not been activated in this time.... and then later that day on Friday March 9 (less than 48 hours after signing up) I was making a call and Skype logged me out saying I was using the wrong password. I KNOW what my password is (a very easy one for me to remember) so tried again... and again... and again.... each time Skype said that my password had been changed and that they HAD SENT me an email with a new password with which to access my account immediately. This is totally untrue as there has been no email sent, no news about the state of my Skype In phone number (30 euros down the drain), and no way to get hold of these people to find out what's going on!!

I see I'm not the only person to have had a bad experience with these people, and the lack of ANY customer service is incredible!! Does anyone know how to help? Skype say that they read all bad reports posted on their forum, but as I can't access my account, I can't access their forum (I could create a new account, but really, why SHOULD I?)...

If anyone has any ideas or can help me, please let me know!!

William Woska :
April 3, 2006 3:09 PM

Below is a letter that I have been trying to send to Skype Help for the past couple of days. Interestingly, this Skype customer service page where you post your complaints will not successfully send it to Support Team. I thought it might be my Internet server being slow, so I went to the nearest Internet Cafe and tried again. Still unsuccessful. But of course, their billing page to accept my money works perfectly.

If anyone has any contact(s) as far as filing my request to re-credit my account the mysteriously missing Skype Out credit, I would greatly appreciate any feedback. Please use my email address: woskaman@yahoo.com

Thank you very much...and best of luck to everyone in trying to obtain any feedback from one of the most disappointing customer service teams I have ever been associated with.

Sincerely,

William

Dear Skype Customer Service,

I am reporting a sudden lost in credit to my Skype account this evening. I have not used my Skype account to make any phone calls lately, and my credit was purchased within the last 30 days, so there should be no problems with the maximum amount of time (180 days) available to use my Skype out credit.

I was on Skype this morning and afternoon chatting online, and noticed that all was fine as I had approximately 4.80 Euro on my account. And just tonight, I went to use my Skype for the first time to make a call in nearly a week, and noticed my account only has 0.11 Euro remaining. It's obviously not possible to use credit when I'm not using Skype out to make any calls.

I would greatly appreciate it if you could please look into this problem and credit my account the original amount of nearly 4.80 Euro when the day began.

I would like to thank you in advance for time and assistnace in ameliorating this problem and preventing it from happening again.

With much gratitude,

William Woska

JUDITH EARL :
April 4, 2006 12:23 AM

VoIP Sofware
Skype is peer to peer program used to make VoIP phone calls.

cm :
April 5, 2006 2:06 PM

I decided to give Skype Out a try. I was allready using Skype for the free talk and was impressed by the reasonably good quality. So I put 10 euros in and started using Skype to phone home and some local numbers, thinking it'd be a lot cheaper.

Only problem is, they charged me for calling some skype friends of mine, which should have been free. When I enquired about it, they treated me like an idiot and had told me I must have been adding my contacts as skype-out numbers - which simply isn't the case. There is no phone number associated with the accounts I'm calling, so if I'm being charged then it's simply a bug in their crappy software.

I've been playing email tenis with these idiots for weeks. If I don't hear back from them soon, I'll try OFCOM and get my credit card company involved.

To summarise: don't use skype out, it's a con.

satti :
April 7, 2006 7:28 AM

Same story again...this time in Berlin. I purchased for 10 euro credit on skype out. got to a bugged site, reported it...got a standard customer reply. tried again with desperation to put 10 euro skype out credit through credit card. it processed and showed up as credit for one minute than it was mysteriously gone. wrote a couple of complaints to customer support. got only standard email from a guy who calls himself Henrik K and seems to be not a human but a CYBORG!
Watch out with skype surely something fishy is going on there...

Satti

William :
April 8, 2006 6:31 AM

This is the most ridiculously, incompetent group of customer service reps I have ever dealt with!!! I have been fighting for a credit to my account for the past 2 weeks (as they erroneously deleted or charged my account for what should have been free calls) and their responses are unbelievable. It's as if they have never read any of my grievances that I posted with them via e-mail. They never come remotely close to answering or addressing any of my inquiries. I am absolutely exhausted and frustrated in dealing with such juvenile professionalism (at best)!! If you haven't purchased any credit with Skype yet, I would seriously recommend you look into Yahoo's version of purchasing discounted credit for phone calls. I have only used it now for 2 weeks, but the connection is immensely better and without any headaches thus far.

Best of luck to everyone who is caught up in the middle of Skypeâ€™s nightmarish carnival of customer service mayhem.

brook :
July 5, 2006 2:56 PM

i am from the U.S. and skype recently charged me 3 times for a $10.00 top up, and my account was not credited, i have tried to contact "customer service" with no response. if anyone has any suggestions they would be greatly apprecitated.

Mimi :
July 10, 2006 11:14 AM

July 10th, 2006

SOME VERY SAVY, POWERFUL CONSUMER DEFENDER SHOULD GET ON THIS CASE AS SOON AS POSSIBLE. EVERY COMMENT MADE ABOVE I CAN ALSO REITERATE. SKYPE IS A SCAM, ESPECIALLY SINCE IT WAS SOLD TO E-BAY. I HAVE BEEN OVER-CHARGED, DENIED, REFUSED AND ACCUSED OF USING FRAUDULENT CARDS...ALL THE WHILE LOOSING MONEY.......A LITTLE FROM EVERYONE ONE ADDS UP TO BILLIONS FOR SOMEBODY!!!!!

NOW, I'M BEING TOLD THAT I'VE USED 'ENOUGH' FOR THIS MONTH AND "THEY" ARE HELPING ME SAVE MONEY FOR NEXT MONTH!!!!!!THIS IS AMERICA ISN'T IT???? SINCE WHEN DOES SOMEONE TELL AN AMERICAN HOW TO SPEND HIS/HER MONEY AND HOW OFTEN????......WE NEED A CLASS ACTION SUIT AGAINST SKYPE NOW.......THEY ARE UNBELIEVEABLY IN YOUR FACE SCUM.

Gary L. Miguel :
August 8, 2006 1:06 PM

Skype Customer Service is basically non-existent. I have e-mailed with no reply's to my issue. The same goes for Tom Tom Go GPS. I would not recommend these products to my worst enemy.

Max :
September 9, 2006 7:27 AM

Skype claims to be able to make calls and SMS all over the world but was not able to get me through with an SMS to Suriname (South America), which I discovered only after having deposited US$10. My complaint was very unprofessionally answered by the same 'Henrik K', and having this still unresolved problem I asked where I can file a formal complaint and/or get in touch with a more professional manager, after which I never got any further reply.

Joan Wells :
October 12, 2006 7:14 PM

Please God someone help me with Skype.

My Mother is 85 years old and became critically ill in England. I live in Canada.
I had to call 2 to 3 times a day someone recommended Skype. I joined.

I now have been calling for 8 weeks my passport had expired and I need to send away for a updated one.

To get a emergancy passport I have to purchase a airline ticket and I was saving up to get one.

Bell Canada our telephone company billed me for all Skype calls I now owe about 900 canadian dollars to them and I still have another bill coming in since the last billing date while I was still using Skype.
I prepaid Skype to use Skypout and they charged me to as I used each minute.

The telephone company just say pay up its Skype responsibility to tell you the calls did not go through them and went to the our phone company.

I cannot get customer service or find any telephone numbers were to reach them.

I need to go to my Mother before she dies and i am scared to go because of the money I now owe. I would come back and not be able to pay my morgage.

Also since I became a member of Skype strange charges have appeared on my bill
for an example I live in Niagara Falls they claim someone called me from a local number also in niagara falls that is free on a collect call to my home. The 2 calls amount to $250.00.

When I tell them no one called and I would not accept a collect call not unless it was in an emergancy from my family, I am told I did get them and when I ask how can I prove I did not they say we prove you did. This was billed from a carrier called international call with strange telephone numbers like 440 000 0000 the company say they dont show the number who called me because it was collect. I am very desperate at the point.

I am not a computer wiz and find all this hard to explain as I was never warned that the skype call did not go through skype. I had no knowledge until I got the bill from my telephone company.

David Stewart :
October 24, 2006 9:32 AM

Another Skype victim here.

I have been trying for four months to get the Skype phone number I purchased to be transferred to Vonage, as I have given it out to everyone (family, relatives, doctors, business associates, etc.). Of course, I cannot contact Skype, and repeated calls to Vonage confirm that the carrier who now has my number (Skype) will not release the number, though they are required to by law (number portability). Skype's web site says that the numbers are portable, but of course they are liars about this and other things.

I have contacted them repeatedly with no response, there is no contact number to call. Customer service? Who does Skype think that they are kidding?

I have never seen anything as poorly run from a customer perspective as this company, and will be happy to tell everyone so - and make sure that I post it anywhere relevant.

I don't want anyone else to be suckered by such a criminal organization if I can help it.

Daniel :
November 15, 2006 6:12 PM

i purchased 10 dollars credit for skype. i wanted to try the service out. their service is one of the most horrible i have ever used. well, skype's policy is that if you are not satisfied with the service, they will give you a refund within the first week or month, dont remember which one. however, i contactacted them immediately about getting a refund. i have since written them 8 times asking for a refund. i am still not received a reply from these people. they are scum. is there a phone number i can contact these jerks at? my emails will no longer be a diplomatic response to try and get my money back. they will not turn into emails of disgust. no long will my words remain neutral.

i have spoken to many other people to have used the skype service. i have yet to speak to someone that is satisfied. customer service? non-existent.

pamelia.d.spencer :
December 11, 2006 5:18 PM

I have 12.97 i can not get to make call it will not show up in my account in the phone spot . I try to make call it said i need to buy credits but i have credits how can get them put in the right spot i can use them. because i"m over sea with the army this is my phone to home thank you

david :
December 18, 2006 10:20 AM

It's not just skype though is it? try getting through to any so called telecom company. I think that they just hope you'll give up, go away and let 'em keep the money. This site looks like an interesting way of reeking revenge. http://www.wizper.com/

Bobbie Rose :
January 16, 2007 7:11 PM

Re: Skype Poor Customer Service

I want a phone number for skype too!!!!

After 8 emails to skype "support" the money I paid them is still not active on my skype screen and I cannot call internationally. It shows up on my account page as in the account but it cannot be applied for use.

In addition I received notice that after 1/18/07 Skype is no longer free to the U.S. and Canada si U paid the $14.95 for unlimited use U.S. and Canada. This payment shows as paid on my account page too but now I can no longer call out to regular phone numbers in the U.S. and Canada either. I get only automatic to my emails.

chester grass :
January 21, 2007 9:58 AM

Hi my name is chester I thought this was a god send because I don't have a lot of moneywell I have had nothing but problemswith skype first they sent me aletter with user name and password I tried to get in it would'nt work for the longest time then I try to make a call it won't work because I have to buy time to call land phones so I buy the time another 34.00 so that's almost a hundred canadian and I still can't use it everytime I call a number it says call failed please help me and on top of that if you e-mail them nobody knows what they are doing funny they sure are quick to get there money!!!!!!!!!!

adrian :
January 31, 2007 10:04 AM

I can't believe skype has such a poor support, someone should report them to the better business buero.

>>>>>>>>

Hi Slava,

I already checked these settings last time I submitted a ticket for a different problem. Looks like you guys have the same standard copy/paste answer for all different problems.
Why would these settings forward calls in a poor voice quality.
Please look a little more into this problem, maybe someone from a technical dep. could check this. From your e-mail it looks like you are in the billing department.

I am very disappointed with skype support. There is no professional support and it takes 72h to get any answers. That kind of service reminds me on the times I use to live in the 80's in eastern Europe.

Adrian

-----Original Message-----
From: Slava - Skype Support [mailto:billing@skype.net]

Subject: Re: GQW: forwarding >

Hello Adrian,

Thank you for contacting Skype Support.

We apologise for the delayed response. Your feedback is important to us and it is our goal to respond to all customer e-mails within 72 hours, however due to a recent increase in inquiries it has taken a bit longer to respond to you.

Thank you for your understanding and patience

I see from the logs that your SkypeIn is active.

First of all, let us check if you have got your Skype client`s settings configured properly.

For incoming calls to go through your privacy settings must be set up as follows:
On Skype client open Tools --> Options.
On the pop-up window choose Privacy tab, locate area 'Allow skypein calls from' : tick 'Anyone' box.

Even if mentioned settings already set up as suggested, click on Save button to refresh this configuration.

If you continue experiencing problems don't hesitate to contact us again

Best regards,

Slava F. | Skype Support Team

Visit www.skype.com for latest news, updates and tips.

Ashok Shah :
March 8, 2007 2:31 PM

I paid fully for Skype service. Suddenly, I find I can not access my account and it used to say error #9410. Now it says... Your Skype account is blocked. click here for details... when I click, it takes me to a skype site.. I click on help there and there is a place for support requests... I click on that and it allows me to fill in everything but the description.... When I try to send the request, it wont allow me to do so since it says that the description is a required field... but it does not allow me to type anything in that box!!!!!!!!

Why is skype doing this? Have they run with my money?

Tom :
March 9, 2007 5:12 PM

Found a phone number where you can Contact someone and leave a voice mail for people tied to skype.

408 376 7400

The Phone number is for ebay inc. and what you want to do is goto option 3, you'll get an operator and then from there they forward you to a voice mail and you can then leave a voice mail message.

Enjoy.

BAR-BQ :
March 9, 2007 5:48 PM

I do not have service from Skype nor do I want to have service from Skype however, they went ahead anyway and deducted funds from my bank account. Until this money was deducted I never heard of nor knew what Skype was or what service they provide. I have contacted them in everyway I can find through email and have called their parent company, Ebay, in San Jose, CA only to be put through to someone's voice mail. Still waiting to hear from them and get my money back. If they keep taking other peoples money they will not have to worry about their bottom line because they will build their company on other peoples backs. This certainly does not look good for Ebay!

Shelly Ward :
May 17, 2007 3:13 PM

I have been using Skype.com since NOVEMBER of 06 and have not been double billed or had any problems. I use skype almost every day and love the quality.

THE ONLY PROBLEM i have with them is i am confused as how to set the caller indentifier to show my skype IN Number... LOL

I guess i just like skype and havent had the problems you all have had!

if anyone knows how to set the caller identifier to show my personal number.. PLEASE let me know..

drabcjlmw@comcast.net

\Thanks

Evelyn :
June 22, 2007 9:00 AM

I have been waiting 7 days for skype to email me back on an issue on harrassment. People call me at random to just chat and have been calling 6 times a day. So I finally figured how to add him to SPAM. Now my SKYPEIN number is giving busy signal all the time when no one is even calling me...I guess they deliberately do not set up an 800 toll free number for us to call.

Faith :
November 7, 2007 3:28 PM

I have used skype for over 6 months. I recently went to recharge our account. Because I used a different card to refill my fiance's account that i had also used on my account they blocked the account AFTER taking our money. Now I have THREE blocked accounts and they hold a total of $65 of my hard earned dollars. I have emailed them only to be told it was a temporary problem and to try again. This was the response after 2 weeks of waiting. There is no number to call. I am now going to dispute the charges with my card company. I want my money back. The service is good and clear, but they are owned by Ebay/Paypal. Ironically, Paypal does the SAME thing to its customers. They have held over 1,000 dollars of my money that I STILL cant get back. RIP OFF

Samir Tiwari :
December 14, 2007 4:15 PM

Skype provides pathetic service for charging the account through credit cards. I have charged my skype account many a times using my master credit card. But since last 2 times it just deducted money out of my account and there was no purchases in my skype account.

I strongly recommend to file a LEGAL SUIT against such fraud. Also if you can find some sites which take some legal action for such cases, please update. I'll be checking back.

Best Wishes,

SAM.

Rocket :
January 17, 2008 11:14 PM

NOW, this is the key to your problems; buy your Credit via Taiwan because they have a Customer Service phone number, 886 2 27088308 and real live friendly people on the line. I had a problem in Taiwan when I bought Skype Credit in a shop, Family Mart, like 7/11. Got it all sorted out in less than 30 minutes.

john :
January 25, 2008 5:21 PM

I still can't believe Skype is able to operate in the U.S.. I have spent hours trying to contact them-and there is simply no way to do it. I can log in, but when I try and fill in the text on the form to contact them-the ONLY way I've seen-it won't accept the text.

I foolishly signed up to have my credit recharged. When I dial the code they gave me to make a call-it tells me account has expired. Now I get notice saying it will all expire in 30 days, and I will bet it will charge me another 10 to 're-charge' it. I will have to pay my bank $25 to stop payment.

I have already reported this to the better business bureau, and plan to make more efforts to bring this con to the attention of relevant authorities. I just cant believe they can operate with NO way to call or email them. It is a true scandal.

Mike :
February 4, 2008 12:08 PM

Skype stopped working for me mysteriously over the weekend. The form Skype uses to receive customer comments would not allow me to type anything in the text of the message. Skype has done this before when a server went down and they don't want to be inundated with messages.

Today I purchased Skype Pro even though I still have a few days left on my Skype Unlimited plan. The problem is persisting. Skype dials a skype out phone number for one ring and then automatically disconnects. It is very annoying.

Fortunately, I purchased Skype on my credit card, so I can bounce the charge in a few days if the service is not restored and my account credited for the lost days.

I can see why Skype has no toll free support number or any support number period. They would have so many irate customers calling in that they would end up just ignoring the calls.

Tamara R Martello :
February 15, 2008 2:59 AM

I found a pending charge from Skype when I was checking my online bank balance. I couldn't find a number for them. I emailed them and asked them to take anything that had to do with me off there account. I also told them I have never signed up for there services and asked why they were trying to charge me for something I didn't authorize or even know about.
I noticed the charge disappear. A week later I noticed the charges back. I again tryed to locate a customer support phone number with no luck. I emailed support again and told them to stop charging my debit account and I was going to report them to the BBB for fraud of my bank account. The pending charges disappeared again. Today I tryed to use my debit card and it was declined. I looked at my online banking statement again, and found 6 charges from Skype. 3 for $14.47 and 3 for .14 plus I was charged a $32.00 over draft charge from all of there charges I didn't know had posted. I again wrote them. I finally called my bank and filled fraudelent charges dispute. There sending me a affidavid to sign and there going to investigate the charges. Whats strange about it all is. I just had to cancell my debit card because of an porno internet webhosting site that somehow tryed to charge my paypal account $450.00 which was not authorized or had I ever heard of the company Dark Solutions. I had only given PayPal my new number and Netflix. How Skype was able to obtain my card number has me completely baffled.

Anyone know whats going on?

derrick :
February 27, 2008 9:48 AM

I too have received over $110 of un-authorized charges from skype I have never had an account with them or purchased any services relating to this company what the hell is going

Keith Alton Dorsey :
April 20, 2008 10:37 PM

Me too they charge my bank account 25.95 so now my bank is going after them, just delete skype now

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