Sprint Lawsuit

About time....!
Sprint is a complete rip off company that is bordering the fringes of legal extortion..n In All Areas !

I am in the process of attempting to file a class action suit if i can and at a minimum filing a personal fraud suit against them.

This company needs to wake up ! The day's of Pirating are long gone.

A ripped off frustrated Sprint PCS customer.

I Too am a frustrated Sprint PCS Customer. They have totally changed my account from the original contract. I can't afford them, period. A good customer service rep would see by past records that It would hold true to facts about my account.

I will be right on board with you. Do you mind???

Try reading Sprint's Terms and Conditions to your Sprint service....NO lawyer will touch your case with a 10 ft pole, no matter what it is about. It even states that you, as a consumer, cannot bring a suit against them. Good Luck with your endeaver to take on a multi-billion dollar company that has water-tight terms and conditions.

http://sprintpcs.com/common/popups/popLegalTermsPrivacy.html

By the way I work for Sprint PCS as a manager. It is always best to look over your contract and terms and conditions prior to agreeing to service and disputing situations that are clearly outlined in your contract.

YOU CANNOT WAIVE YOUR RIGHTS TO SUE SOEMONE!!!!! I LEARNED THAT IN MY GIRST LEGAL CALSS IN COLLEGE!!!!! WAIVERS OF LIABILITY ARE EASILY UNDONE BECASUE WE HOLD EXPECATATIONS OF SERVICE!!!

I am interested in joining along in this lawsuit. Just a couple of weeks ago, I terminated service with Sprint PCS after being a customer for 3 years. I was repeatedly overbilled (and still am as I am disputing my final bill) and have been charged $189.99 for a phone that a customer service rep insisted on sending me after I called complaining about a constant lack of a signal in my house. I sent the phone back immediately upon receiving it as it did not work either. I have proof (tracking slip on their UPS account) that they received it but they will not waiver on the charge. I desperately need some help here and also want to warn others of the terrible, expensive experience they could incur.

YOU ARE NOT ALONE!! I've stayed with SPrint PCS bacause they are "in theory cheaper" than the competition but with their unethical billing practices and their adding of unauthorized charges and fees to people's invoices I bet they are making MILLIONS!!!

Here's what has happened to me lately:

I have more than 5 examples of hidden fees and unauthorized charges billed by Sprint PCS to my account. I have called to dispute the charges....told I would get a credit in my next invoice only to find out that the credit was never posted and it never will. By the time I figure out the credit has not been posted to my account as "promised", I call back and they tell me "whoops it's been 60 days since the error was on your bill..nothing we can do now!"

I explain to them hey I called within 2 weeks of the invoice date and was told I would get a credit! but they reply, "the notes do not show that you were promised a credit" I ask them to review the call since they record them and their response: "whoops we delete the calls after 2 weeks!"

I TRULY think they are doing this on purpose! it's happened to me that they slammed me with a wrong fee (usually PCS Vision) at least 5-7 times during the last 3 years, then I call to dispute get "promise" a credit whcih I never see and I was wondering if anyone is filing a class action lawsuit to address this issue of hidden/unauthorized charges that even after being disputed do not get credited back

Just the fact that they slam these unauthorized services and charges on our bills should be enough for a case let alone their "malicious" promise for a credit to then deny it because it's too late!!!!

SOS I am in for a class action lawsuit!

Diana

Ditto...all the ubnauthorized charges and sending an additional FREE phone to have you in a 2 year contract you are not aware about is the way they make up for their "low prices"
Is anyone an attorney...let's do this...

Start contacting sprint shareholders and telling them just how screwed this company is.

Im for that to this makes no sense how we are getting treated.

Here is whats going on with me tell me this aint screwd up
;
As of today I had my services turned off without any warning, when I called I was told I owed a past due bill of 71 some odd dollars, well today is only the 8th and my due date is the 15 of everymonth. But was is strange is, they said I went over my calling limit...well I have the fair and flexible plan to prevent things like this from happening. Once I got on the phone with a rep, she told me i owed $388 dollars? I asked for what> and I was told using the wirless web..which I added as part of my package on your online webpage, but again I was told I only used 10 minutes of the wireless web and there is no way It should be that much,. My services was restored today but only a temporary credit was given until sprint could figure out where the charges came from...cause no one seems to know? I called my local tv station with nbc trying to get their help to get justice here. You dont charge people 400 dollars for using something they signed up for. I will take further action if necessary until this is cleared up.

Count me in. I am too pissed right now to even list the things Sprint has pulled on me since getting this phone in May of '05. And like the experience of others here, if all else fails they say, "what, we never said/did/heard from you on - that," and when THAT doesn't work they simply put you on hold then disconnect your call.

Don't think they are too big to go down.

They are all about raping profits any way they can before they are caught.

Hey Tim,
File a complaint with the FCC .Thy have 30 days to resolve it.Do not back down when they call you until you get would you are asking for.Even the csr's who respond to the complaint will use doube talk to get out of fixing the problem they caused.
We where told for 3 months straight by reps that my wifes old phone wouldn't be charged on our unlimited internet plan.In reality it was being charged by the minute to the tune of $400 a month.The reps either had no idea what the charges where or said they where voice calls.
We where cut off without notice,lied to by reps an supervisors,locked out of customer service completely except to pay the bill.(the supervisor said i refused to resolve,in reality i told him i had to go back to work and would resolve later)Ended up traveling to the sprint store spending 15 hours + and paying $100 just to get to the point where we could try and resolve the problem.this is a snapshot of what i had to deal with every month for the first 6 months.

Sprintpcs has some major problems and it seems like they don't care as long as the profits roll.
maybe if enough people scream rape?

Keep calling until you get a sympathetic ear. There are a lot of knowledgeable reps there, but you will have to call several times. Don't give up after 2 or 3 calls. If your complaint is legit, someone will hear your case. Ask for a supervisor or tell them you are thinking of changing providers and ask if they have any options that might make you consider staying. Lawsuits are tricky. Good luck with your efforts.

If enough people complain about Sprint's horrible customer service, and the way that they deceive customers, it will effect their business. Word of mouth is one weapon to use against companies like Sprint whose customer service policy seems to be, "turn and burn."

I want in as well I can not even get into one thing I couls list a page full of sprint wrongdoings both pcs and business services

Sprint is full of it. I too am constantly being overcharged and being met with poor customer service. The only people that I seem to get on the line are disgruntled employees or people who I don't understand or who don't understand me.

I am in for the class action.

Something drastic needs to be done.

The bottom line: The time for consumer protection is here and now!!! I have never been the victim of such nasty, beauracratic corruption in my entire life. This should not be happenning in America people!!! If someone out there is starting a class action lawsuit, please email me at jimmywithit@hotmail.com so I (and everyone else) can get involved, or post the relevant contact information here. If I cannot find a spearhead for this effort, I will file my own civil suit.

Seriously,do whatever you can.If an average business used the kind of tactic that sprint uses there would be jail time.FCC complaints,BBB complaints,Attorney general complaints.I had a supervisor tell me that the reason things are so messed up is that the CSR's are paid on commision.Greed is a pretty good incentive to screw the customers.I have been lied to and lied about consistantly for 2 years now.2 days ago my contract was up on one of my phones and i was informed that becuase i didn't call the day before that i owed another month for service....ON A PHONE THAT HAD AN EXPRIED CONTRACT!!! (i am sure that if i had called in early i would have been told to call in the next day) after telling them no to do anything i would file a complaint and go to a sprint store to talk to a real person they agreed my contract was over and i didn't owe anything.I am still holding my breath and checking my balance.This company needs a serious wake up call.Insist they record your calls.I activly advise people seeking cell service of the problems i have had.Maybe a grroup letter to stockholders would wake these aholes up.start e-mailing newschannels,goverment leaders,any media outlet that might listen.get loud and make tham pay attention.

Any of us would be in jail for doing what sprint does to it's valued costomers.

http://www.my3cents.com/showReview.cgi?id=6454&s=3921

I'm all for a class-action lawsuit against Sprint!! Please contact met at msvideopro05@aol.com if someone is seriously going to undertake a lawsuit! I've been been suckered into a "valued customer" promotion which included a savings on my monthly service plan and two FREE phones, all to find out that my phone bill tripled!! There was no "valued customer" promotion and therefore I am responsible for all four phone lines using the original plan I entered six years ago!! Numerous calls to customer service reps is a joke! They don't speak English, and don't understand what my problem is. They don't document my requests and complaints, and only document what they want the company to know about my phone calls. They've lied continuously and promised my account would be updated, etc., only to get me off the phone. I am FURIOUS and want to be a part of doing something about this fraudulent company!!

My husband and I had Nextel, then the next thing we knew we had sprint, thats when everything started going down hill. I was calling a out of state number for my son after 9:00 PM at night and when I got my bill it was over $800.00. I called and they took over $500.00 off, then the next month the bill was over $700.00 and they refused to take it off. They say all the calls where made after 8 not 9 so we owe for them. They must think I am stupid, why would I call at 8 when I could call free at 9? I had a disput set up but it didnt do any good. They told us to pay 158.02 and we did then yesterday they said all they needed was $138.00 and the other $400.00 would be froze because of it being in dispute. I paid it yesterday and this morning our phones where off. I am all for a class action suit if any one wants to start email me at gingersnaps42633@yahoo.com We was also told last june that we could cancell one of our phones this past december, I called 2 days late and they said it couldnt be cancelled until this october because we didnt call in the right time. I think Sprint is a total RIP OFF and people should stop using their service and we should all sue the - - - - out of them. So PLEASE if there is a lawsuit contact me and we will do everything in our power to help make it happen.
Kathy

Count me in. I had Sprint for 2 years as agreed and then they automatically started another contract with me (after I informed them to cancel it).

I went through the unauthorized charges, promises of credits, customer service reps that hang up on you, give incorrect information and did I mention the time that my bill increased by $32.00 in like 3 minutes. They are outrageous. My eighteen year old sister is going through the same problems now. Just yesterday Sprint cut off her phone for an April bill she hasn't even received yet. They duplicate bill, which I know is illegal and get away with it.

Count both of us in

I'm in thay just ripped mr off $482.08

put me in 19 mths of losing my phone sprint is very bad i will do any thing i can to get back alll the hours i have spent trying to get my billing right

WOW! I'm not getting a sprint phone!

I am interested in joining the lawsuit, not just for billing problems but for service problems as well. I am convinced that Sprint/Nextel is misleading consumers in buying their service and not delivering service that is adquate to what they promice.

Call if you have any questions 610-328-7700

PS. I still have all documentaton

Here we go again.7 days until my contract is up.Was double charged last month.The rep said it was simply them chanrging for my last to month.I paid it.Geuss what i have yet another bill for one more "Last month of service" .double billed for may,nice!!!!If when i call they so much as sneeze i am going to file "another FCC complaint"They claim to be recording their calls now.I hope it's true.I am happy to see one person was presuaded to not get caught up in the mess called SprintPCS.
Yes and if you don't call on the correct day they will try and charge you for another month.I called the day after my contract was up on our first phone and they insisted i pay one more month on a phone they had just turned off.Because i was still under contract,The one that in plain english expired the day before.
Do a BBB complaint and an FCC complaint.They have to call you and fix it wihin 30 days.Trust me even then they will twist your words and use them against you.
Do no budge on anything.Yes the reps lie to you,lie about you and hang up on you.I have experience it all.Paid hundreds of dollars over.spent 60+ hours on the phone and in person with them over my 2 year contract.
I hope Sprint stockholders and anyone interested in ethics read these posts for the sake of future customers.I have written state reps and gotten a reply of,contact the FCC.Lotta good they do huh.

my3cents.com has pages of the same comlaints.
Oh and Lisa the CSR.What right do you have to come in here and push your weight around.
What Sprint does is unethical and i am sure you know it.How much do you make on commisions? would you like to explain the commision system?Try helping these people instead of coming here and tell them they are screwed.

my3cents.com has pages of the same comlaints.
Oh and Lisa the CSR.What right do you have to come in here and push your weight around.
What Sprint does is unethical and i am sure you know it.How much do you make on commisions? would you like to explain the commision system?Try helping these people instead of coming here and tell them they are screwed.

How to join this law suit? Its really unethical and is not good business practice. Some of you may be getting service and billing problems. It really degrades the image.

I have been with sprint for 3 years. My problems started last year with the addition of a second line. This plan was to include free incoming text messages. After hurricane Katrina, I was charged 10 cents a message. 99.99% of those messages were coming from Sprint. I caomplained, and was given unlimited text messaging. After the first month I was charged $15.00 per phone. I complained again and now, I don't recieve text messages at all. All I ask is that Sprint quit sending me advertising messages just to make money off of me.

I have been with sprint for 3 years. My problems started last year with the addition of a second line. This plan was to include free incoming text messages. After hurricane Katrina, I was charged 10 cents a message. 99.99% of those messages were coming from Sprint. I caomplained, and was given unlimited text messaging. After the first month I was charged $15.00 per phone. I complained again and now, I don't recieve text messages at all. All I ask is that Sprint quit sending me advertising messages just to make money off of me.

Lara, Are you charged for getting messages?
and $15.00 per phone is so high ! Any company should not mislead consumers in buying their service and not delivering service that is adequate to what they promised is unlawfull.

Last month we canceled our sprint account, 8 months after the contract period ended. Today we got a letter about our recent account changes, including a new contract period of 2 years starting after we canceled the account. After a few hours on the phone, being bounced around we found this out.

they canceled the account after signing us up for another contract, so they want close to $400 which includes another month of service, $150 for canceling service for 3 year old phones.....

Oh best to believe these sorray a!# folks know how to destroy people credit! They told me I had to pay on time $509.37! Then I had to get on the phone and show my butt and let them know I am not playing with them. After I had to show my a!# off, Sprint had the nerve saying I had to pay $300.41!!!! Hell to da No, I refused! So I got back on my cell phone and talk more trashed to get it where it was reasonable and it still isn't!! I am down with the lawsuit as well!

Oh best to believe these sorry a!# folks know how to destroy people credit! They told me I had to pay on time $509.37! Then I had to get on the phone and show my butt and let them know I am not playing with them. After I had to show my a!# off, Sprint had the nerve saying I had to pay $300.41!!!! Hell to da No, I refused! So I got back on my cell phone and talk more trashed to get it where it was reasonable and it still isn't!! I am down with the lawsuit as well!

I'm just hearing about this but I was told you had to sign some paper if you wanted to be part of this lawsuit but I never recieved it and ofcoarse when I contacted Sprint and looked on there website there was nothing.. It would be great if someone could tell me how to get this paper to sign...

Sprint is old news as far as i am concerned. My first cell phone contract was with Sprint. One month i went to the Sprint store and paid my bill. The lady said the computer was down and she would put it in later. No problem i thought. My next bill i was charged for two months of service. I checked to see if my check had cleared the bank and it had. I called Sprint and tried to explain that i had paid the bill the month before and the check had cleared my bank also. To my suprise, i was threatened by the person on the phone. I sent a copy of the cancelled check to Sprint and thought that would be the end of it. The next month i was billed for the same month again. I sent another copy of the check to Sprint again. Several month later i deceided to close my Sprint account. When I called they refused to close the account until i had paid for the month again. Finally fed up with their incompetence i just paid the bill again. I tried to close the account again. At the end i had to threaten them with my attorney to close MY account.

i had sprint for a very long time when i was ini high school and every motnh i would get a bill over $500!!! i knew i was being overbilled but i could not prove it. does anyone have a number i can call to get in on this lawsuit, hey i think we all need to get out money back!!

Seriously if you own Sprint stock you should see how unethically sprint is treating it's customers!!!Do you really want to be involved in what amounts to robbery?These complaints are common and frequent,someone call attention to this.

It has been asked several times, but not answered...Is anyone filing or serious in filing a class action lawsuit against Sprint for overbilling? Has anyone looked in this previously? Please let us know what you learned and give any information if indeed you are/or plan on filing. After my internet research today, I'm sure there are thousands of customers who would rightfully get involved.

It has been asked several times, but not answered...Is anyone filing or serious in filing a class action lawsuit against Sprint for overbilling? Has anyone looked in this previously? Please let us know what you learned and give any information if indeed you are/or plan on filing. After my internet research today, I'm sure there are thousands of customers who would rightfully get involved.

i got the letter for the sprint lawsuit in the mail, but my mother threw it out.. like she does to everything. And i need the website so I can sign on to this lawsuit. i too have been overbilled. I had nextel, who i was told by the nextel service rep, was a different company all together from sprint. well, i had called in to lower my plan to the 39.99 plan, and they sign me up for sprint. i was so pissed, but in order to avoid cancelation fees, they told me i had to port my number over from nextel. so i did, and now i have a 200 phone bill, and paying for 2 lines that i shouldnt be paying for. theyre telling me the 200 is from downloads and text messaging. the same mess i was with them in june of '05. and i dont text or download.

so if anyone has that website, i need the link. i want to make this company fry.

http://sprintclassactionsettlement.com

I really don't know much about law suits. But if its mentioned in the company's policy than it is very difficult to touch them.

i havent recieved my bill and they also cut off my phone what do i do

i havent recieved my bill and they also cut off my phone what do i do

Read here for class action info. Not what we all need reimbursement for, but it's a start. Even if they had to pay just one dollar to every customer they had, it would hurt. YA!

Read here for class action info. Not what we all need reimbursement for, but it's a start. Even if they had to pay just one dollar to every customer they had, it would hurt. YA!

http://www.ucan.org/law_policy/teledocs/CellCrammingComplaint7-20-05/SprintCellCramComplaint7-20-05.html

Helpful??

Sprint is probably the WORST cell phone provider. After 3 years of constant dropped calls, no service in my home, cancelling services only to find a month or so later I was still being billed for them, i cancelled. Customer service is horrible, they dont care about their customers, just the $$$. I received something about a suit recently in the mail and have to find the paperwork to sign up.

Sprint is probably the WORST cell phone provider. After 3 years of constant dropped calls, no service in my home, cancelling services only to find a month or so later I was still being billed for them, i cancelled. Customer service is horrible, they dont care about their customers, just the $$$. I received something about a suit recently in the mail and have to find the paperwork to sign up.

Well at least I know I am not alone. I was a Sprint customer for years. I even stayed with them after my contract expired because I was too lazy to switch, more fool me. Then a couple years ago, my husband and I signed a NEW contract with Sprint so that we could be on the same bill. We also did it to get free new phones, which we were told after signing we had to pay for (so much for their commercials claiming they treat old and new customers the same).

This past February my husband, sick of their incompetence and tired of his ancient cell phone, called their customer service department and asked when our contract was expiring. He was told that it just had, and he proceeded to cancel our service and move our phone numbers to another provider.

That was the last we had heard from Sprint until yesterday, when I came home to find a notice that we owed Sprint $476.03 and it was going to collections.

After a long, frustrating time on the phone with a rep who was as useless as the rest of their employees that I have encountered, I was told that the money was from an outstanding balance on our account, plus the fees for breaking contract. They claim that the reason we never received any notices about this money we allegedly owe was because we moved. Never mind the fact that we moved in August of 2005 and my Sprint bill had been showing up at our new address for SEVEN MONTHS prior to this incident. We also kept the same land line and never got a call from them.

Boy, have I learned my lesson. I will be boycotting Sprint and its affiliates in the future and encouraging everyone I can to do the same.

Kathy
File a BBB compalint!
They have to contact you within 30 days to resolve it.Trust me though the complaint reps are just as(or more) devious as the rep.They will try everything to turn it back on you.This company is evil!!!!Run from them!!!

Lets compile a list and sue them for our contract cancellations and dropped call charges and the time it takes to recall.
They bill us for a service but who says we cant bill them for time lost due to recalling or trying to direct connect with Nextel when it says please try again c4 or the screen says Ready and it just makes the most irratating beep when you push to talk.

I was just so fed up I cancelled 3 phones at $200.00 each just to be free of the irratation and aggravation of dealing with poor service. I plan to start a website dedicated to this and compile a list of people who are willing to record their time lost to go ahead with this class action suit.

If any one is with me on this idea please let me know. WE deserve compensation for our frustration! NEXTEL and SPRINT is responsible at the least to refund or not charge for our contract cancellations.

I was sent a "free" phone by an overachieving csr but found out it was an extra line costing me fifty bucks extra a month. I paid on it for over two years w/o ever using it because they were going to charge me $150 bucks to cancel and I could not understand any of the csr's and vice versa so I justkept it. Now after I finally cancelled they tell me my contact was changed so they still want me to pay the cancellation fee on both lines (i had my original line over 4 years.) No way am I paying.

brent :

File a bbb complaint.
They tried to force me to pay an extra month because i called a day after my contract was up! I yelled at her(CSR) for an hour and told her to do nothing with my account and that i would file a complaint and talk to someone else in person.She promptly cancelled my already expired account with no charges.Sprint CSR's are paid on commision so anything they sell you they get cash for.Plus it seems that their is no accountability no matter what they tell you even if it costs you out the butt you are still stuck with.If they lie and say it's free but it's not they pocket the commision and you get shafted.I think recently they started recording calls.Prehaps you can get(force) them to review your calls to the CSR.

December of 2006 will be 2 years of real bad service and frustration. I have changed my plan about 5-6 times to see if things would get better with my service & nothing. I have many complaints on file with them, and I have never seen an improvement or an attempt to keep me as a satisfied customer (never felt it). I have paid very high costs for such poor and little phone service. More than half of my minutes I loose checking my mail box, the calls never rang they go straight to my voice mail. For some reason I was centered in bad service areas calls were always dropped and I had to call them back about 4 times till it went through. And I would get charged for calling back - because I have free incoming, but they just seem to never go through. (It just does not make sense!). This is fraud!!! every month I pay rediculous prices and i complain and nothing ever seem to be done. I hope every month for improvemnt and all I get are bigger dissapointments, frustration, stress, and I loose a lot - a whole lot of customers. (I'm a musician - I have lost jobs - due to this service. I also have my own bussiness and customer satisfaction is a must. My cell is my number one tool for work; I expect to rely on it and my calls are dropped and I have to try even harder to contact the person on the other side. (It is a challenge on top of the other things a person has to deal with, one that I really do not need. I have been told by other callers that they do not want to call me, that they have given up do to my bad service. They have also gotten frustrated with attempting to call and getting no where...I have missed out on emergancy moments due to this issue. I know everyone now and days has a phone, but emergancies due happen everywhere and I have to deal with not being there due to this terrible service. I feel I just do not deserve that after months of paying $100.00 - $200.00 month after month. I think fair is fair. I just want out with no problems and fees.

I have been with sprint for a little over a year now.. and it has been nothing but hell!! Every month my phone bill comes in btw 200.00-300.00 a month.. I called a few weeks ago bc my phone bill was 257.00, and I started talking to a customer service rep, you was telling me things abt my bill. when I called back a few days later come to find out they had added another 2 years onto my contract, WITHOUT MY PERMISSION!!! I HAVE HAD IT UP TO HERE WITH SPRINT..When i called back again to speak to a supervisor the young man was "VERY NASTY" and hung the phone up on me!!! Pls if anyone knows what I can do pls contact me and let me know!! These ppl should not be able to rip you off, and get away with it!!

Hm,yeah i suffered through a 2 year contracts,it was a nightmare right up to the last minute(literally).
BBB complaints,federal comlaints,
Even tried attorney generals,congressmen etc.
Sprints reps get paid for EVERY service you agree too.It's an enviroment of corruption.
Yep i've had em hang up on me,then lie and note on my account that i hung up on them.

They hold you accountable to verbal promises.The CSR's can say anything they want with no penalty.I wish sprint stockholders could see sites like this maybe that would finnaly get them to straighten up.

Tarnisha

File a better bussiness bureau complaint,
Flie an FCC complaint.
the have to resolve your complaint within 30 days.

They will be even more pushy than the regular CSR's and twist words.
Don't give in until they agree to fix your problem,They will continualy ask you to resovle.Don't!!!! Until everything is fixed as is was supposed to be.

I have sprint service since three years on my 9 lines. It started giving me real trouble from last year. Once in a while, they are charging me $100.00 bucks for data downloading, and I never used that service. They refused to give me any information on it when i called CSR. Every time I call them to complain, they try to tie me with 2 years contract. Recently CSR promised me to give me 35 % off on my billing, if do two years of contract again since I have 9 lines on my account. Thank god I wasn't trapped. I said no to him unless he gives me something in written, and he refused. I have so much to say against sprint. I even have proof of wrong billing. If you guys are filling lawsuit count me in. At this point it is not about money, it is about rights.

I have copies of some Sprint PCS bills where the sum of the minutes used according to the itemized portion of the bill did not equal the total I was being overbilled for. Isn't habitual overbilling some sort of mail fraud? I would be join the suit if it is still going on.

I'm extremely disappointed with the rude service I recently recieved from sprint. I have been a sprint customer for more the 8 years and have always paid ontime. I've even recommended Sprint to my family and
friends. I called Sprint on 11/06/06 after seeing that I had been charged $7.50 for Sprint PCS Vision pack. I told the rep that I didn't even know what the charge was for and asked how long I had been charges the
additional $7.50. He said since May 06. I was mad because not only did I not know I had the service or authorize the service, I've never used it, but the rep would not reverse the charges because he saw some usage. I told him the usage from probably from me accidently hitting a button on my
phone and connecting to the internet. I asked if he could review the internet access to see if I had truly accessed some web page, but he said he couldn't. I told the rep to disable this function on my phone because I don't want to be charged for accidently pressing a button. I also spoke
to a supervisor (cayala07) and a manager (asolan02) who I thought were extremely rude and not sympathetic to a customer with a longstanding record with sprint. They were willing to credit my account for half the fees for 2 months ($7.50) which is absurd. The issue was not about the credit. I was frustrated because I was charged since May for a service that I did not authorize and had no knowledge of. Then to have the Manager David say that it was my fault because I should have looked at my bill. I explained that I am a busy person and pay my bills online and rely on Sprint to accurately bill my account, I don't work for Sprint and should not have to find mistakes made by Sprint. David kept quoting a 60 day policy, that I should have called in within the 60 day time frame. I kept reiterating that I never authorized the charges so how would I know to call in to contest the charges. Again, I feel that I am due an apology plus a full credit of $7.50 back to May. If this is the level of service Sprint provides it customers when my contract ends I'm going to look at a new provider. I was just asking to be reiembursed for charges that I did not authorize and unfortunately it had to be elevated to a Manager David who was rude and arrogant in telling me that it was my fault for not reading my bill. He should be sent to Customer Service Training. I hope this is not the level of Service Sprint provides to all of it's customers becaus it it WRONG. I should not be accountable for charges that I did not authorize.

Stay away from this company!!! We are consistanly overcharged by about $500-600 every single month! I would love to get involved in a class action suit. Please contact me if you have any information: tcabela@yahoo.com

Please if there is any class law sue against sprint I`m IN

Here is my story. about 2 years ago I went to an sprint store to have my number porter
from at&t to them. for what ever reason my number got stuck in their system for more than 1 1/2 month, in a way they could not do anything with the number, at that point I call them and told them to please release my number back to at&t, but guess what, My number need it to go to the process before it can be release, so I ended with no service on my phone for over 2 month, wait, but that's not all,they are trying to charge me early termination fee, and even got collection agencies calling me. Please help thanks

My husband and I have had several issues over the last year and there are definitive damages on business time as well as personal caused by Sprint and their lack of communication between their departments and employees.
I especially like how they direct they will credit and then mgt takes out ther credit.
In response to the e-mail form the manager of Sprint's disclosure being air tight... What about the fact they sign you up for this disclosure without even a verbal approval ---new service over the phone without your knowledge and you confirm with them before you hang up you are not being set up for new service only to find out later from the mail you were..
When you call to reverse it you are on the phone for 1 hr and 45 min's ..and find out then it is still not rectified.... hmmmm -how many vuknerable consumers has this happen to?

We have a perfect record with them for over 6 years and we are filing regardless of who comes along for the ride.

I have never been lied to by a company so many times --especially a corporate account ..after reading all of the entries I know there is something wrong.
I will mail in my formal dispute to Sprint and take all of the appropriate action with so many issues I could not jhave enought time to put them in this e-mail ... because Sprint layers everything to frustrate you in to paying and moving on...

I guess we should have known the old main stay.. If it is happening to us it happening to several people..
There needs to be more protection and legislation against this ..
Pleas contact me if this is real or anyone else that is interested..actually going after them ..
Please ask each employee you speak to their employee number --log how long you are on the phone --what depts you are transferred to and call Sprint back in 1-3 business days to confirm they did what they said they are going to do.. The true damages is the misdirecting betwn depts and the loss of time trying to rectify an issue or dispute.
If Sprint keeps it up-over charging and not resolving issues fairly.. the consumers will be supported in law... just have to prove damages..

I have experienced the same customer services problems. I was a loyal customer for over 5 years. I recently switched my service to Verizon after they interupted my critical business service which caused me hits on my credit because for breach of contract, etc. Everytime my account reached their $200.00 limit, they cut my service--no questions asked. I tried several times to get a credit limit increase. I tried several times to resolve problems with their customer service department--only to get the runaround and no return phone calls for a mistake they made. Verizon has placed no limit on my account. If you or anyone can help me with this or if you need any testimony from me, please let me know. Thanks.

I contacted Sprint to cancel 6 phone lines for the 19 year old non-profit agency I am closing. I was told I had to pay $200 each to end the contracts since several broken phones had been replaced in the past year. I had no idea our contract would be extended 2 years just be getting a working phone. I have Verizon and Cingular for personal use and neither company extends contracts for phone or plan upgrades.

When I asked to speak to a manager, I was told manager's don't take phone calls. Isn't that professional?

Yikes Jamie

he is lying about the managers,i have talked to them and been lied to by them.
File a BBB complaint.and an FCC complaint
What they said to me a day after my contract was done is that becuase i didn't call the exact day it was up would have to pay for an extra month.
I suspect that if i had never called them they would have started me on a new 2 year contract.
I told them no i wasn't going to pay an extra month and that instead of having them cancel my account i was going to file a complaint and speak to a real person.
They canceled my account and didn't charge me.This was an hour long conversation that i spent 30 minutes of yelling at the rep.
(i had 2 years of monthly overcharges that took countless hours to fix and i wasn't going to take anymore)

One problem i had was that a manager insisted that i resolve the issue and i refused.I told him i had to go to work and would call back.He wrote it down as resolved and locked me out of customer service except to pay the alleged overcharges.i had to go to a Sprint main office and get them to put me through to someone who could resolve the problem.this whole thing cost me 15 hours of my time.That was one of probably 10 times.almost every time i spoke with a rep i was lied to from them not putting a phone on a contract and charging 80 cents a minute to them telling me i had unlimited internet and then charging me airtime.Then they would call me the liar,accuse me of trying to get free phone service,etc,etc,etc.
i am glad to be done with the to years of sprint hell!!!!!!!!!!You know what sucks more i keep hearing the same story from people,good people who pay thier bills and just want what they paid for and where promised.
Do not back down with these people,they have no ethics and should be treated us such.Do not agree to anything less than whet you where supposed to get,Do not settle,they will try and get you to.Get your problem fixed and get out.Hopefully you will be one more former happy customer.it really is a relief.

Sprint,

Sprint loves to screw people over and over. Case in point: LISA the PCS manager admitted that everyone is bending over for the man as soon as they sign the contract. (Luckily Lisa doesn't know anything about people's rights, which makes her a perfect match for sprint. They trained her well)

READ READ READ READ READ READ READ READ!!!

1) If anyone is really mad and has a few minutes, can you call sprint up and say Ted (a costumer rep ID # TSV565) hung up on them when they were talking. We can't let the man bring us down, we have to bring him down.
2) If anyone is suing sprint, let me know
3) sprint steals medications from old people

ps--
sprint sent me a "free" phone, which wasn't free, and then charged me when I wanted to cancel it even though I never agreed to it. The man is out and ready to get US. NEVER NEVER NEVER NEVER NEVER TRUST SPRINT

Please notify me if there is a class action suit for my situation... thank you. This is a letter to the Better Business Bureau.

I bought new phone in Las Vegas (Samsung A900) when my other phone was not working well while conducting work out of town. I saw an ad for the phone at Wal-Mart for $98.00 and called Sprint May 8th or 9th to see how I could activate my old number (512) xxx-xxxx to this new phone. I was informed to simply have the Wal Mart representative call Sprint and add a 2nd line to my old number. I directed them to add a Dallas number (area code 214) as my new additon. My old (512) number contract was going to be out of it's service contract within a few months and I was told I could, at that time, drop the old number and keep the new (214) number in Dallas.

The Sprint representative, when contacted by Wal Mart, (during my activation of the new phone), accidently deleted my old number (512) xxx-xxxx. The Wal Mart representative could not sell me the new phone, but assured me Sprint had retrieved my old number (512) and that I needed to go to the actual Sprint store to get the activation processed. When leaving Wal Mart my phone would not work at all, I called Sprint by using *2 to talk to the representative. I was informed that I had a new number, the (214) prefix, but my old number of (512) was completely gone. I informed the representative that I had to get that number back since it was my business phone and I had already had a service contract on that number that was going to expire shortly. It took 3 days for their engineers to retrieve my old number and I had no cell phone for my work those days.

After my old number was given back to me, I was told they could not retrieve my old contract and a new one would have to re-activated for 2 more years. Under my old contract I had free text messaging, 2000 anytime minutes for $100.00, free nights and weekends, and free calls after 7pm as well as free sprint pcs vision plan. I was told my bill would be adjusted to get the free text messaging and pcs vision pack added to my new contract, since it was not my fault they had deleted my old plan.

I decided to try to get the new phone again by going into the Las Vegas Sprint PCS store and seeing if I could get the phone for the same deal of $98.00. The service team there was great and assured me they could do the transfer, give me the second line and the phone for the sale price. I was informed that there was going to be a $10.00 increase in my bill for the added line and that my monthly bill would be roughly $130.00-$150.00 a month. I left extremely satisfied and felt the mishap was behind me.

I received my statement from Sprint for June and it was somewhere in around $275.00. I immediately called Sprint and they adjusted the statement and explained why I had incurred some additional cost with the transfer.

I received my July statement and the bill was still way over the range of $130-150.00 dollars. I called again to get the situation cleared up and wanted to speak to a supervisor. I was disconnected on and transfered over 5 times. My hold times were up to 30 minutes with each call. The adjustments were made and I was promised my bill would be adjusted by a specialist to make sure the added charges were taken care of.

My August bill still showed no signs of change, so I called again and realized I would probably have to call in every month to adjust the mishap. I continuously have been given transfers to specialists and supervisors who either disconnect on me, making me call in again, or make promises to rectify the situation and never follow through. I called in for my September bill as well and the specialist and supervisior informed me that this would be the last adjustment I received and they would note the account to not adjust my bill anymore. The gentleman was unsympathetic to my case and continued to make me out to be the one at fault. I have been very distraught over calling in every month, having to wait and waste my time dealing with an issue that was no fault of my own. I am told every month that I would get a call from someone (upper management) who can take care of the adjustment permanently, only to have to call in the next month when my bill still shows a mistake. October, November and December have been pretty much the same with my calls to Sprint PCS. December I had another specialist who was quite rude and transferred me, and in the process I was hung up on again. I feel like my hands are tied because I need my cell phone and number for business, and now I am locked into another 2 year agreement by their mistake. I have called a total of 42 times since May 2006. Here is a list of the dates and times called by me. Thanks you for any help and assistance you can give me on this situation.

Blake Barclay

PHONE CALLS TO SPRINT:

May 2006:
5/9- 3 calls
5/10- 10 calls
5/11- 1 call
5/13- 1 call
5/15- 1 call

June 2006:
6/4- 1 call
6/10- 2 calls
6/15- 1 call

July 2006:
7/16- 2 calls
7/24- 3 calls

August 2006
8/17- 1 call
8/18- 1 call

September 2006
9/15- 2 calls
9/16- 2 calls

October 2006
10/17- 2 calls

November 2006
11/16- 3 calls

December 2006
12/17- 5 calls
12/29- 1 call

TOTAL: 42

Sprint PCS lied repeatedly to me as well. They promised a FREE phone for a ONE yr contract and then after activating the phone, told me it (cheap $25 phone) would cost $150 to keep unless I agreed to a TWO yr contract. After several rude reps in 2 hrs of mind games, they said they'd cancel the contract. Then sent me a bill for over $300 saying I terminated the contract and i still owed them for a phone i sent back to them per their agreement. I have not and will not pay them a freakin' cent and had an atty send letters to all the collection agencies that TRIED to extort $$ from me for those jerks. I am now writing the Fed Trade Commission, the FCC and the 3 credit bureaus to dispute and restore my previously well over 800 credit ratings. My atty said that Sprint does this all the time. It is their M.O. and unless everyone gets involved, files against them with the FCC and the FTC, and fights them, this will perpetuate even further. His advice: Review your state laws for recording conversations and obtaining prior consent. Then when Sprint (or any other loser companies) calls you, obtain their consent and names to record the call for your business records and then when they lie, call Dateline and shove it to them! Wish i had done that...and know better now!

Here are some of the tricks Sprint has used to rob me: Double billing for for both 100 and 300 text message plans in the same month. Tier charges of $5 to $15 per month which SHOULD NOT be there. They were applying the 7 PM night s and weekends ONLY to the phone I wasn't using. Bastards. I fought this one hard. Talked to at least 4 different supervisors. The sprint bills only say "INCLUDED" so you have to add it all up by hand. I dictated page by page the charges to a supervisor who said she was writing it all in my notes. We spent probably 45 minutes going over it. She lied. The next time I called I was told the Billing Department said the charges were valid. Billing was never wrong. Nothing could be done. BS. I FINALLY got an honest supervisor who told me what scam was being pulled. He said he was "Sticking his neck out" to fix my bill because there was a note that too many corrections had been applied. Imagine that!? I'm so amazingly POd at Sprint. They do remove some charges but there each month the credits aren't what they said they'd fix and they carry over from month to month. I have a contract for 59.99 for two phones plus 15 for Internet and 5 for 300 text messages. With my discount of 20% I should be paying 63.99 per month plus tax and extras. Instead my bill is around $73-$80 due to scam billing.

The latest trick is adding a late fee for a bill not paid while I was disputing wrong charges. I'm in for this lawsuit.

Does anyone have any more info on how to get in on this lawsuit? I am SO frustrated. I just got off the phone with a sprint supervisor who recognized that the company made several mistakes. I do most of my work over the phone and have a 2000 minute plan which they changed down to a 200 minute plan. Now, they won't adjust the hundreds of dollars in charges. Not only that- I can't check my minutes. I can't find out how many I'm using with the automated system or a rep. They said that because my plan changed I have to wait until my next cycle. Who does that? Definetely not verizon! And to make matters worse the supervisor told me that "If I would act like an adult and check my minutes and bill more regularly than I would see what they are charging". How does she look as a sprint customer service person telling me- a hard working business owner and single mother to grow up and pay attention to how they are ripping me off and that they are not accountable to give me any credits for not picking up on their mistake fast enough. So sick of them. I'm pulling my family, and my business from using them.

BBB and fcc ftc complaints.
You can file online and they react very quickly.
Watch out though even tough they are compeled to work it out with you they will still try to put the blame on you.And they will still lie to you to get you to agree.
Tell your freinds and familes,your voice is what will bring theses guys to their senses.

I have personaly experienced almost every complaint on here and spend litererally hundreds of hours and dollars trying to make them fix there mistakes.

for 2 years i have watched this post get longer,nothing has changed with sprint.I hope the**** hits the wall someday for them.

I thank god i am a former Sprint customer forever.I would not advise this carrier to anyone ever.

I AM WONDERING HOW TO COLLECT FROM SPRINT'S CLASS ACTION LAW SUIT. I RECEIVED NOTIFICATION, BUT NEVER ANY FUNDS. CANNOT REACH A LIVING SOUL TO DETERMINE ANYTHING.

I to am very frustrated with sprint. I decided to switch to metroPCS about a year and a half ago. When I tried to cancel my account they told me it would be a lot cheaper if I would just freeze my account and pay $5.95 monthly till my contract expires. Today I call so that I can pay my last payment and cancel my account and they tell me that since my account was frozen I did not count as if I were a customer for 2 years meaning that I would have to have a regular monthly plan for another year and a half or pay the $200 dollars cancellation fee. I am very upset and frustrated with them and if anyone would be kind enough to inform me about any type of lawsuit I can do or join my email is Andrew_3148@yahoo.com

I understand that ALL cell phone companies in this nation are the same. They do things like charge extra for earlier call hours, then start billing at FULL day time rate .01 seconds before the night time billing is to start and if the call lasts for an hour its at FULL DAY RATE even though 99.99% of the call was during the evening hours. Assh*les. If the American people could stick to anything, we would say ENOUGH. And if EVERYONE stopped paying their cell bills for a couple of months, these guys would listen.

I have had my pockets picked by Sprint for years now, but no cell company is any better. Our government is ALLOWING them to get away with this crime against the people.

Count me in for a class action suit. I want to see them forced to straightn up GO OUT OF BUSINESS.

Sprint has lied to me over and over again and has wrongfully billed me every single month! I have had to call every single month and fight tooth and nail to get my bill to what it should be. As soon as my contract is up I am done with them!! Someone really needs to sue them! I would be more than willing to testify against them.

I have been with sprint four years but
thay tell me becouse I bought a new phone
I still have to whate for the new contract
to run out. I have to call them each month
becouse of over billing me. I have to show
them each month that I pay a monthly fee
for roaming but each month I still get
charged for roaming and they charge me for
internet but I have to tell them each time
I don't have it on the phones. I can't beleave in these we call a free world this
stuff can go on have we go so far that as long as we have a name on paper we can do
anything to peaple. you want to hert sprint
ever body get together and call turn off your
service with sprint then they would get the
idea that the peaple are not happy.

It's been a year now and sprint commercials still make me cringe,almost the same way one would when you hear the word nazi or vomit.They have lost a customer for life.I have been through almost everything mentioned on the board.What shocks me is that Sprints practices seem to remain the same.It is good to hear that they are #3 now and the Iphone threatens to bring them down even more.
I wish everyone luck.Remember to use the BBB and stand your ground.

Foverer former sprintpcs customer

I have been a Sprint customer for over 10 years. I have finally reached my limit of patience. Their latest ploy (which I would bet a million dollars on has happened to thousands of people) is to cancel your "fair and flexible" plan, put you on a per minute plan, cancel your "vision" plan and then tell you that you requested this change. I have given them the ultimatum via email to change my account back or I will cancel my service and deal with the consequences - law suit, whatever I have to do. I absolutely have waited on hold to plead with customer service to correct my bill for the last time. I have spent easily in excess of 8 hours over the past six months waiting or talking to customer service. I fully believe that whoever I change to will have the same horrible service but at least it won't be Sprint.

something need to happen to sprint in 1 month they try to charge me $800 dollars
their customer service dont want to help or even hear what the customer have to say.they changed my plan without authorization to less minutes so they say that i went over my minutes and i call then to fix the problem and they dont want to hear it they just want their money.this company is not honest if they can take money from your pocket they will.this have to stop now

MoneyCentral article

According to this article Sprint is dumping customers who complain too much!!!!(yes in there eyes it's always your fault)
Call people call and call again!!!!
They are closing the accounts of complainers,terminating the ETF and giving zero ball on the accounts!!!

Complain and be free!!!!!WOOOOOO

SCAMMED!!!!

When I went in to get a new phone for my second cell phone line the Sales jerk talked me into getting a 3rd phone because I would "get a 20% discount each month" I called after not seeing anything on 2 bills and it turns out that there is no such thing as a monthly 20% discount - and even the phone operator told me down right that I was scammed.

Someone needs to sue these parasites who have a long track record of scamming and overcharging people. A lot of us complain but imagine all of those that don't.... I'm tired of being ripped off by these scammers.

I'm glad to see it is not just me who has the same problems with sprint. I did not realize it was so wide spread. I had changed to the nextel service from sprint when they combined companies. I was told that if we kept the same phone numbers we would not be charged a termination fee since technically the contract was not up. I have always had terrible customer service from sprint (I think they train these people this way, or they find the rudest/meanest people they can and hire only them...it must be the people who fail the customer service tests for the department stores like k-mart and wal-mart). Anyway this was over a year ago and we recently got a collection bill in the mail. We called the collection company and told them what happened and that we were not going to pay for the early termination fee. The lady I talked to was very understanding and told me they would not process the bill any further and we needed to contact sprint and let them know the outcome. Several hours worth of phone calls later I called them again today after telling them multiple times I would not pay it and threatened to go to my attorney, the bill was miraculously resolved. I got the confirmation number and called the collection company and they said they would take care of the rest. I think even the people from the collection companies must know what this worthless company does to people. I would like to see them lose everything and go out of service permanetly. I am waiting for our contract with nextel to be up (which I have never had bad customer service with them) and we will most likely got to verizon who I have all my other bills through. My mom has them and has never had the same problems as I have with sprint.

We also got a phone that must have had a virus of some sort because we were being charged for thousands of text messages. This took going physically into the local sprint store and getting a new phone to resolve, but of course "phones can't get viruses" even though they have a connection to the internet. I don't know how this company works, but I would love to be a fly on the wall and find out.

I am 22 years old and in the military. I have been with Sprint for over 3 years and will terminate my service with them as soon as my contract is up (4 year contract, just like my enlistment). They are awful.

At 8:35AM one day, I receive a voicemail message from a collection agency claiming I owe Sprint $80.98 and that this debt will be put on my credit report. I live in military dormitories, and have never bought a car. My cell phone is the only notch I have as far as credit history!

How can I owe Sprint money when I just made a $79 payment two days ago?

I called Sprint and after endless automated selections (“press 2 for Spanish”…”press 3 for this”…”press 6 for that”…), finally reached an actual person. She couldn’t find my account anywhere in the system. Not by my phone number, not by my name, and not by my SSN. (I guess due to the Sprint/Nextel merger…people’s information is getting lost in dual systems? Who knows, but that sounds awful to customers on the other end of the line…offering up your sensitive personal information, and finding that you are NOWHERE in their system!) I get transfered to the requisitions department.

Once they finally find me in their books, they see that I added a second line for $9.99 a few months ago. The person explains that when I did that, I acquired a new account number, which I already knew that, so I was okay so far.

I explain that the day I added my second line, I made an $80.98 payment to my bill at the same time…
The phone rep said he “guessed” what must have happened was the sales representative must have put that payment onto the new account (which is why every time I pay on my current bill, I am almost $90 over credited on the account spending limit).

The old account still showed up as past-due, and was not terminated!

Because of this blatant discrepancy in customer service, I am pissed and ready to cancel my sprint service all together. The phone rep offers to credit my current, active account with $50, so long as I pay the collection agency and settle the debt. I say okay, and he tells me I should see the credited monies on my next Sprint phone bill.

I call the collection agency, and pay over the phone, hoping that they won’t destroy my virtually-nonexistent-credit history…since it was SPRINT’S MISTAKE and not mine…

A Sprint phone rep calls me back at 2:15 PM asking if I am satisfied with the way the matter was settled. I tell her that I am still highly upset because this isn’t the first time something like this has happened to me:

-Last year, I approached a Sprint Store on the base I was stationed at, and asked about a flier advertising a 15% military discount.
- I was given the discount and a few weeks later, rewarded with my entire Sprint service being shut off supposedly due to a $300 past due balance on my spending limit.
-I call the sprint customer service (from a PAY phone no less!) and inquire about what is going on.
-It seems that when the service representative gave me the military discount, I was (yet again) switched to another account number, and the old one was viewed as delinquent…resulting in any services associated with my SSN to be turned off completely.

All in all Sprint is terrible as a service provider. The current collection issue was officially resolved at 2:30 PM. (6 hours and 5 minutes after receiving the initial call about my credit being on the brink of ruin.)
I felt the world should know about this disgusting service, and steer clear of it. I am going to terminate my service with them as soon as the contract is up!

I'm all for suing sprint, last month my phone was stole and
1) I'm still getting charged (This month alone over $200)after the phone was stolen- even after I reported the phone stolen.
2) After my phone was stolen I ordered a new phone, I was supposed to have all fees waved and have the phone in 1-3 business days...That was almost a MONTH ago.
3) When I asked about said phone, this was about a week after I was supposed to get my phone, the first time they said they forgot to ship it. The second time, a few days ago, they just said they DELETED MY ORDER! I've sat on hold for over an HOUR waiting to talk to somebody and when someone answers they don't even speak english!
4) Now, after all of this $(%$tty service I not only have to pay for my phone, full price+s&h+my stolen phone+tax but even after we talked to the chairpeople of the company NOTHING has happened. I just wish Sprint were a person so I could just beat the living hell out of it!

I would like to find out how to go about suing Sprint. I WAS a customer for about 7 years, never was late with a payment and always paid in full. I began having problems with my invoices at the same time Sprint merged with Nextel, they were double billing me. and they are probably double billing everyone. They do so by re-defining a 'minute' to being 31 seconds or more. Anyway the last straw for me was when i stopped recieving invoices and only recieved late notices and past due notices and going to collections notices.....even though I sent payments and notified them several times over the past few months that I wasnt recieving invoices. Why should I blindly send then hundreds of dollars with out seeing what I am being charged for? An now that I am no longer a customer (not that they would help an when I was) they say they cant print me out any invoices!!! Hours of my life wasted on the phone, months of stress and harrassing letters!!! All I want is a copy of my invoices!!!! And they refuse to send/print anything for me. They wont email them, I can not access them on the internet, they wont fax them. What am I to do?

SPRINT PCS IS THE BIGGEST CON ARTIST OF A COMPANY I HAVE DEALT WITH, THEY OFFERED ME A 15% DISCOUNT WHEN I CALLED IN DISPUTING MY BILL. I HUNG UP SATISFIED AND THINKING "HEY THEY CARE" ...ONLY TO FIND OUT LATER THAT THEY EXTENDED MY CONTRACT FOR 2 YEARS.

AS SOON AS MY CONTRACT IS OVER I'M FINISHED WITH CELL PHONES PERIOD!

Try cancelling your service with Spring and you will see what a corrupt company you are working with? I have spent five months trying to cancel. A month ago, I spent four days being transferred each day for over four hours without getting the contract cancelled. I went to the store and spoke with the manager (while still on hold on the phone) and was told that the manager could not cancel and I had to go through the phone itself. It's been four months, and I am still trying to get the phone cancelled. I have repeatedly asked who I can mail a letter to, but no one will give me an address. They have stolen hundreds of dollars in false fees mutlitple times. I specifically told them I did not want internet service, but after a year and a half learnded they had been charging me ten dollars a month for the service. I told them I declined that service and that over a they had charged over a thousand dollars for a service I never used. They did not refund any of the money but cancelled the service. Several times I have gone over the minutes and bit hit with high fees......even though I call and the computer says I have 200 minutes the rep then says after big bill....well, minutes are an estimate and don't reflect real time.......I Believe Sprint is the BIGGEST GROUP OF THIEVES I HAVE EVER MET........GOD IS MY WITNESS.

I hate sprint from the botton of my heart!!!!!!!!!! they had done several things to me. at first me and my mother joined a family plan, we had a limit of 600 dollars and i used to do a lot of long distance call to DR. When the bill came it was 1000 dollars and i called and told them that why my bill came so high, they told me i dind't had a plan for the long distance calls and that the plan was $4.00every month and 20 cents per minute and that it was going to save me a lot. Well i told them i had a limit and they acted like if it was my fault... i decided to get the long distance plan thinking that i was going to save some money. The next bill was the same i told them that why my phone didn't stop working when it got to $600 dollars and they told me that it didn't stop because i had the long distance plan and that when i activate the plan the limit doenst work anymore!!!
Ok that was at the beginning but, your get surprised when you read this... I continued making long distance call to DR and the minute was supposed to be 20cents but those fuckers were charging me $1.06 per minute, my bill came of $4000 dollars... belive or not i called sprint and their dumb representatives were making it look like if i dindn't know what i was talking about and i used to call and call over and over, They found out that they were over charging me for long distance call and they opened a dispute that lasted 4 and a half mont to get solve. Ok, that is bad, but, the third problem is that before they even fixed my bill the collection agency were already calling us charging the money we owed sprint and we talked to a few representatives that told us that we were not going to pay anything only a cancellation fee of $200 dollars for me and my mother (each) and $84.00 for the monthly rent. I said that's good because of their mistake that's waht we should get. they even told us that we had a credit of $500.00 dollars and that we had to call after sept 15, 2007 to claim it. When we called sprint to claim the credit the guy said" We gave you a credit of $1800.00 for the wrong charges but, you still owe us $2.333.29" i coulnd't believe this, these fucking liers son of a bitch did it again. Im thinking in suing them for the wrong charges and the lies they told us, the bad service and everything. Then whwn we call the collection agency they give us a totally differnt amount of money of what sprint is charging us, my head is all messed up in this moment. I will like that company to go on fire and not exist again!!!!!!!!That's just part of the story i havent told you everything and this happende in a year and a half of service!!!!!!!!!!

Sounds like the same old stry Adia.I have watched this site grow for 2 years.....

When are congress/the feds gonna look into this company????

File BBB and FTC complaints.They have to call you and resolve within 30 days.

I was with sprint for 5-6 years they over charged me every month 200-300 dollars since i have been with the company. Every time I told them about my account they would give me the run-a-round. Now they are They now haave creditors calling me and they told me thst my bill was satisfied and they lied to me. Then I would tell them to take off the text messeaging then they would send me one and charge me for it.

I'm pissed! I just attempted to cancel my service (poor service!) and was told that I was under another 2 year contract! I had added minutes to my plan about a year ago and WAS NOT INFORMED of another 2 year contract term! I'm furious! They tell me over the phone and in their store that because I continued to use the phone, I agreed to another 2 year contract! Now they are charging me $200.00 for early cancellation? Ridiculous! Even the company representative in the store agreed with my son when my son said "Sprint is very sneaky"...Where are our consumer rights!!!!
I thought a contract was between TWO or more parties!!

Where is the Attorney General?!!!! FCC?!!!!

Count me in any action....time for the people to picket! Big company Corruption!!!!!

Since the beginging of my contract i've been calling sprint every month about one thing or another. Just when you think it gets better it gets worse.

Their system allways messes up and they refuse to fix it. Reason being is they're getting paid off of it. Their operators and supervisors don't log in everything. Not to mention they lie to you all the time. The way they charge late fee's is ludacris. Insted of charging 5% on the amount overdue they charge 5% on the amount overdue plus the amount not due yet so in essence it's 10% Messed up part is I wouldn't be late if their system worked.

I'm sick of sprint I've had an operator pic up the phone then hang it up after 30 min of waiting. Called back again and it was closing time.

I overpaid for my phone. I added my father onto the phone plan and wasn't informed that it would extend my contract untill I saw the new date appear 2 like 2 months later.

They've lied to me multiple times and when I catch them in it they try to worm out of it.

Their reception is horrible and their net service is too. I cancelled it after a few months because it was allways stalling out. They kept charging me for it. I even had the service blocked and I was still getting charged for it. Another time one of their supervisors over the phone either told the operator he didn't want to talk to me or the operator didn't want to get him. But the operator said "well he agreed with me and he says he's too busy to talk to you". He was like well you haft to do what I said. Yeah I told him off. Then I went to one of their shops and the supervisor played like he was busy but I could see his eyes looking up at me. He was goofing off on the net. Then some gurl walked in and he helped her. So a person finally gets to me and he calls them up and I hear them over the phone saying "oh that asshole blah blah". Then the dude helping me proceeded to talk to me like a little kid. SO after this I contacted their sprint help service. They gave me the run around for a while. I let it sit there for a month and nothing happened. I emailed them again asking whats the status and they forward it to another email where it started out again. So basically I had to damn near hack me a corperate number and finally got the situation handle after a total of a month and a half

I've emailed them before and 50% of the time they ignore it.

This issue with the late paymen is retarded. I've paid twice and nothing has registered. I've asked for early termination of my contract. One of the gurl says it's $400. When I know it's $150 per line and I have 2 lines. Wth. Every month I haft to check my bill for something either they charge me twice for text and or for roaming and it's included. OR some other bs.

But now their racket is the late payment thing. Again I repeat I gave payment twice once in the 26th and again the on monday. It still has not showed up and it's friday.

Ok so I contact sprint again by email(this time on how come my payments hasn't gone through.) Now they have a profanity filter on there system. Thing is there was NO PROFANITY on the email I sent them unless you consider "piss poor service" profanity.

So I ask the same question on the other email (about the whole early termination). My email is being bounced from person to person and one person said due to my email being so long and therewas no resolution the guy puts that someone will contact me via phone within the next 24-48 hours... it's been 48hrs nada. So I get another guy sending me an email saying the same line of "its not in our system, the last time you made a payment was on 8th of october. And to contact my bank.

Well this time despite the usual crappy reception I got the number stating I paid on the 29th (through one of there supervisors). Even though I paid on the 26th and the 29th.

I really want in on a lawsuit. This company has to go down.

ok a lil update on the situation. They were giving me the run around for a while. So I reported them to the BBB. I guess the BBB sent them an email regarding the situation or whatever. When I told sprint I called the BBB they seemed to act like they actually cared. Wore off after a few days and the usual shit is going on now. Back to the run around and they're ignoring my questions on the update on there investigation of their faulty system.

And all of a sudden the supervisor woman that was taking care of the situation (seemed to be at the time)has vanished. She decided to give me a $120 credit. Even sent a confirmation for it. 3 days later I get a bill saying that im overdue and there's no mention of said credit on there. I email her and she said it is now applied. I said what happened 3 days ago, well thanks anyways though? And that's when she dissapeared. Can't reach her by phone or email like I did before.

So I'm guessing sprint is trying to find a way to fuck me and/or weasel out of this shit. Why fix a jacked up system if it gets you extra money.

But pretty much everything they said they haven't followed throught with. The cases, waved late fee's, credits etc etc

And they're giving me the run around hoping that i'll quit. Well I'll NEVER QUIT. TILL this situation gets solved or they let me go. Cause I have proof of their mistreatment.

I have had the same bs happen to me that seems to be happening to everyone. They sent be a second phone and that I sent back right away the same day I recieved it and they automatically renewed my contract without telling me and now want me to pay the termination fee for it if I want out. Im sick of their crap and really want out but the SPRINT GUY said, "I should join the law suit, they rip people off like this all the time." I constantly am going to different sprint stores to get things straightened out and they tell me I can't do anything for you need to call them. So I call them and end up on the phone w/ someone who I can't even understand. And then they hang up on me. I asked the Sprint guy from the Arbor Lakes Location and he told me what notes they have taken on my account and its wrong and says things that are only partially right. This is stupid I so want out.

I agree with all of u sprint is the worst company in the world. They r the biggest rip off company if anyone know how to get in on the classaction suit against sprint please contact me and let me know how to get in on it. Sprint needs to be shut down.

update:

Thanks to one of the operators the problem is currently partially fixed. There was issues with the system and he verified that. And that it was fixed (its not really fixed they just forwarded it to another system). This is basically all that I was asking them for the current situation. And I gave him my payment. and it took it. Get this tho I get something in the mail like 2 days later saying I owe them 188 dollars. Wierd part is the machine said differently and that wasn't even with the so called 120 credit they were "giving me"

What got me was that the day before the operator partially fix. A supervisor was trying to strong arm/bully me into paying. (after I was told by another sprint supervisor not to pay till everything was alright). All that call resulted in was me pissing off the supervisor trying to set me up. Since I reported sprint to the BBB and FCC I figure they were trying to make me look like a bad customer. I still have the complaints up till everything gets resolved. I don't know why they would bother I got countless emails and other documents showing messups and them giving me the run around.

So if you do the lawsuit get proof make complaints to the BBB and/or the FCC. Show that you took the proper procedures and that the lawsuit was the last reort. I just want no more problems with sprint. But since they want to gyp me they're not going to get my money without a fight. What they're doing is wrong and they're counting on people to just take it/give up and not know what to do about it.

i have been a sprint customer for 1yr. and in that 1yr, i have had more problems with my phone and bill than in any time ive been with verizon. i had to repeatedly call about my phone service because i could not carry on a conversation with anyone without losing the call, so they eventually sent me a new phone that i did not want, so when i tried to send it back they would not let me and kept saying they would give me a discount which they never did, then they kept telling me they would send me the phone i originaly asked for which they never did,when finally i got fed up and changed services and went back to verizon they sent me a bill for 267.00 dollars for cancelling my services, which they said they wouldnt because i was so dissatisfied.sprint has never stood by one promise they made to me or given me one discount they promised, they should not be able to supply phone service to anyone because they are such liars and thiefs.

I HATE SPRINT!!
In May i changed my plan for a 450 minutes per minute since i dont use that much, until my last bill nov, everything was fine, until i go over my spending minutes and my $245 bill come.
When i chanded my plan for less minutes over the phone, nobody informed absolutly nothing that now they charge $0.45 cents additional minutes.That was the result of my ridiculous $245 bill for nov.
I am so pissed of with sprint. I was on the phone with a representative, and she even laugh. I said i want all the tapes that they record over the phone so i can prove that i was never informed about the $0.45 cents additional minutes, and i said i was going to the mediation firm that my hubby works for and star a law suite, and she was so lost, she offered me $100 off in my bill, and i am so dumb that i accepted. Now affter read all this and i really want to join everyone for this law suite against sprind, i should not settle for $100 off in my bill.
I will definally pay $200 to terminate my 2 years contract with this awful company that make fraude and scams with their costumer.
I HATE SPRINT!!!!!!!
Did anyone know any results affter filling a law suite agains sprint? Any update?
Thanks

try as much as possible to get this in email form. Also report this to the BBB. If you are former military then your situation will get handled alot quicker. Sprint sent me a random bill for something or other alot more than what there system says. I just save it as proof for another day.

Sprint will try to act like they never promised you anything or that it's your fault. If you have there stupidity on paper etc then there's your proof and save it like I do. If it's on paper they can't twist, setup, hide or do any of the other BS they do.

Plus this provides further proof of there ongoing BS to rip people off. SO if and when a lawsuit does happen there you go.

Yeah so I get a call this morning from sprint exec (supposedly) didn't really throw up a name. Seems that they got the complaint from the BBB. And he still didn't even care about the issue just that my bill was payed. As usual he tried to word it a certain way (saying that not everyone was on the same page). And I reworded it the proper way (that pretty much everyone was trying to pass the buck) . Then he got quite and was like ok so everything is solved, I'll just contact the BBB and tell them it's solved. He made no mention of the other stuff I listed (refer to stuff I wrote above).

But yeah he really didn't give a rats ass. Ohwell here's the number that came up when he called 1800 654 5896. But just get your stuff documented and report it to the BBB insted of trying to just jump on a lawsuit. I'm pretty sure with wnuff complaints the BBB will get irritated and know something is really up.

Ok so the BBB sends me an email asking if i'm satisfied with the handling of the matter with sprint. I thought about how the guy called up and basically didn't give a rats arse about anything other than that I paid the bill. Then I thought about it I'M STILL WITH THESE CROOKS TILL APRIL!!! (according to them, my contract ended sep they never informed me of the extension for the phone I got my father). And that was pretty much one of the things I was asking was to be let go from their life sucking clutches. So the complaint is still up. I'm not asking a billion trillion dollars... just to be let go. How hard is that.

I highly sugest that you all complain to the BBB.

And he typed some stupid arse kissing letter.

well here's sprints number for their:

Executive and Regulatory Services Department at 1-866-398-4606, Monday through Friday, between 7 a.m. and 5 p.m., Central Time.

Honestly if that dude actually gave a darn I would've agreed.

Update on this situation the BBB complaint is still going on. I urge anyone else with issues with sprint to take it to the BBB. I'm glad I left the case open because I got my bill today and the $120 dollar credit they supposedly gave me dissapeared. I'm pretty sure it was mr. seif that did it or was responsible for it.

As usual sprint gave the run around and passed the buck. The woman I talked to got a coworker to pretend to be a supervisor. Amongst the other bs she pulled. Like "why do I deserve to get a 120 credit" Like a supervisor is going to go from cubicle to cubicle for different calls. Yes it was the same background lol and he didn't ask for the info. Yeah it was stupid.

I'm glad that I have proof of this via email. And i am going to raise hell at a sprint store. And I'm mailing all the proof I have to the BBB. Pretty soon I will be looking into a lawyer. They asked for it, they messed with the wrong customer

So I called mr. seif this morning and I think he had something to do with the deleating of the $120. The rudeness of more operators and the portrayal of a supervisor by one. Then tried to deny ever knowing anything about it and saying that I never told him about and I said yes I did tell him about it.

Then I proceeded to tell mr seif (analysis exec, a step before the president or whatever), that I anticipated this and I have the promising and applying of the 120 credit on email. He was kinda like damn. As to avoid further interuptance of this issue I asked him to apply it. He said from his position he will not. I talked a lil bit further and he cut me off, to say thank you mr suarez bye bye.

So this is what's going to happen.

1. I'm making sprint put the $120 credit back on. It's on paper and they can't say they took it off because that would actually account for them knowing something about the situation.

2. Since Mr seif refuses to let me go, or put an effort into careing or counceling those that have messed up. I will just make copies and send it to the person that is handling my case at the BBB.

3. I will also annotate this on my complaint with the bbb. And if any further terroristic action is taken towards my account then I will be speaking with a lawyer.

Another update.

1. Like I stated before I made sprint hold up their word. Well the operator was cool and her supervisor was too. Previous to that I took the thing to the store and yup the run around. Yeah the credit actually got applied.

2. On the bbb case Mr. Seif actually had the nerve to say "alleged credit" and something about so called proof, meaning that I was full of it about the 120. Yeah so I posted the email up on the complaint. He keeps saying he provided solutions but all he's provided was doo doo.

3. If Mr. Seif didn't open up his mouth and said what he said or did what he did then this case would be closed. OHWELL. He's trying to screw me not help me. It's the sprint way but come on he's an executive analysist. I wonder if he just got that job.

My husband & I have been Sprint customers for about 12 yrs. I agree with everything that everyone is complaining about. THEY ARE THIEVES!!! We have experienced every senerio described by other Sprint customers from overcharging to adding on services that we never asked for. This is the most unscrupulous company out there. They train their empyoyees to lie and cheat the customer. I would be willing to go to court and be involved in the shaking up this company. I am willing anyone else, lets go!!!

Sorry to say that. I say to everybody... MAKE A COMPLAINT TO BBB. Keep all transactions and/or conversations either on some type of email or on voicemail or some other type of recording.

At this point and time the strategy Mr seif (one of the executive analysist strategy) isn't to help me but to:

1. Wait and drag this out till as long as possible or until the end of the contract (again that they didn't tell me it was extended). Date which is according to them march 31st. He is also trying to drag it out hopeing I either quit or forget about this. Yeah not going to happen.

2. Build a case agains't me and/or discredit me in any way possible. He has attempted this and failed.

3. To strong arm me and at the same time make it look like they're trying to help. Yes sprint severely underestimates it's customers.

Honestly I would've been satisfied with the credit situation that the ladies there decided to help me out with. They're like one of the few good employees there.

But Mr. SEIF decided that since I called him, that was another great opportunity to try and discredit me and then he replies to the BBB complaint not before. So in other words it would've just sat there till the end time. But yes I would've closed the case happily. Helping people isn't the sprint way.

It's literally a 1 in 20 chance that you get someone to actually help you out.

I have been ripped off by sprint since I signed on with them over a year ago, and looks like I still have another year to go, it's ridiculous!
So many things have never explained to me when I signed on with them, such as why I have a 69.99 contract and my bill every month is 150.00, without a doubt, all they do is talk in circles about it, never giving me a substantial reason for it.
Every time I speak with one of their representatives they call me maam about 1000 times and can barely speak a lick of english not to mention how bad their reception is, which is funny considering their company.
I'm so tired of this phone company and all the bullshit I have gone through with them, I want to end my contract but I don't know how to do that without them ripping me off yet another 200.00 for a discontinuing fee.
Does anyone here know how to do that? If so please e-mail me at Heyjudepa@yahoo.com.

I can help everyone who got injured by Sprint's unethical characteristics. I was working as their dealer and lost my life savings as a direct result of Sprint's unethical way of doing business. I learned a lot from internal as to why they are so messed up with customers. And many of their employees are blinded with ego bigger than anything I've seen. Many of them take amazing amoutn of pride in their employer's enormouse size and think Sprint is above the law. It's true. They are brain washed completely that it is almost like a cult.

Inside protocols and work ethics they endorse will provide keys to solving many angry customers' class action cases.

Sorry to hear about the loss of your savings.

An update on my status is still the same there executive analysis person (mr. seif)is still trying to wait me out till the end of my contract or he's hoping I forgot about this. Which is not likely. Especially after all the crap they've put me through.

I even made a request to BBB to have another person take over due to the lack of careing from mr. seif's end.

I to was rip off from sprint and would like to join the class action

Oh man sprintnextel just gets better and better. Saturday I get some cc letter of them writing to the FCC. Of course they didn't put everything in it. And the letter is biased and undetailed of course so I will be printing out everything and typeing a letter to the FCC and sprint of course of everything and what is correct not some minute BS that they're trying to play off.

I too am closing down my Sprint stores due to very poor business practices from Sprint. I would like to get together with any dealers who are interested in pursuing Sprint to help recover our loses. Please email me at dan@cwcpcs.com.

I'm getting charged for pic mail (mms) but all windows phone are being blocked so I can't use it sign me up for class action ......I'm in!!!!

http://www.networkworld.com/community/node/24334#comment-177764

Hey guys.Looks like Sprint is firing it's ceo's

This makes me smile with glee.

CAN SOMEONE LET ME KNOW HOW TO GET IN ON THE CLASS ACTION LAWSUIT? THEY CONTINUE TO CHARGE ME MONTHLY FOR SERVICES I DO NOT HAVE. MY BILL HAS NEVER BEEN CORRECT SINCE DAY 1. THE CUSTOMER SERVICE IS OK IF YOU CAN TALK TO PEOPLE IN THE USA. IT IS A NIGHTMARE WHEN YOU REACH CUSTOMER SERVICE IN INDIA. I HAVE TO HANG UP AND KEEP CALLING TILL I CAN GET SOMEONE I CAN UNDERSTAND.
THE MONEY SPRINT HAS RAPED ME OF IS A SMALL FORTUNE. I WANT SO BAD TO BREAK MY CONTRACT W/O PAYING CANCELATION FEES ON ALL MY PHONES. I LEFT CINGULAR AKA AT&T FOR THIS ALMOST 2 YR. NIGHTMARE. NEVER USE SPRINT.

CAN SOMEONE DIRECT ME TO A CLASS ACTION LAWSUITE DUE TO BILLING PROBLEMS AND, LIES GIVEN TO ME BY SPRINT & CUSTOMER SERVICE??????????????????

OMG!! there is a spot I can go to complain about SPRINT for similar problems.I'm in for the class action lawsuit too, just let me know. I filed a complaint with BBB today and will also do so with the FCC. What pisses me off the most is the run around and with every different rep. a different answer. GRRRRRRRRRRRRRRRR!!!

Well my account is up this month (by their account). What's funny is they keep trying to send me BS offers to try and keep me. I just toss them.

And because of their greed I made out. I had to twist there arm and other ish, but I refused to be kept down and I came out with

1. My pride

2. Proof of making a company and their system look like idiots. Executives and all.

3. $200 plus dollars in credit (one $55 and a $150 that an operator and exec analyst tried to deny I had and said they would not help me prove). Good thing I keep emails and after many calls I came across a good operator.

4. Pleasure in knowing I can make an executive analysist avoid me and cower in fear from me.

5. Pleasure in detouring other people from going sprint.

Well they should've let me go but all they saw was the $300 dollars they would get in the fees. He really should've waved the fee's like I asked in the first place.

Sprint has over billed me since last Oct 2007 and has continued to do so my last bill was 1575.00 If anyone suing sprint again? I would like to be in on it. Someone needs to shut the doors on this company!!!!

I have had it with SPRINT too! After going round and round with them for two weeks on switching the account over into another name and porting a number I had to another phone, of which I was told over and over that it would work, and it hasn't. They even extended my contract another 2 years. I have sent letters to Dan Hesse, Paget Alves, and a Bob Johnson, to no avail. Then I sent a complaint to two BBB's, to no avail. Their billing tactics and their customer service are deplorable! Not to mention that it is obvious they do not care for their customers. I am all for a class action on the lies their customer service tell you. I have 6 pages of documentation on my conversations with them over a two week period...................Time for Sprint to get out of business!!!

Looks like Sprint is going down.millions of people can't be wrong about how totally messed up this company is.
I know it's not gonna help much with anyones current probs but it makes me happy that their deeds are catching up with them.

http://www.news.com/8301-10784_3-9881857-7.html?tag=tb

there are other recent sprint articles on that site too.(cnet news)

iam in for the classaction lawsuit.sprint shut my service off my contract is not up and i have a balence of 0.00 and they will not turn it back on.so please let me in on it.email me rlewis48506@peoplepc.com. thank you

I "was" a loyal customer of Sprint since 1999 but after dealing with the poor customer service I received when in came to explaining why my phone bill was high for seemingly no reason I "had" to leave this year. Bills that amounted to several hundreds of dollars when I know that I did not use that many minutes drove me crazy and all this happened while I was still in college wondering how I was going to pay for books and cost of living. Sprint, hands down has mastered the art of beating around the bush when you need an explaination on how they decided how your bill was determined. I'm just glad to know I'm not crazy when it came to the topic that the bills did not add up to my phone use and that others unfortunately have dealt with the same. I'm finally done with fighting with Sprint about high phone bills even after they tried to convince me my contract was longer than the "Printed" out contract I have in my possession, the mysterious changes in service, and the "unusually high" phone bills. Please add me to the lawsuit or inform me on how I can further the cause @ terrancew99@yahoo.com

I had no idea that there were so many people as pissed off as me!!! I have been a sprint customer for 8 years. I have always had problems with them but thought they were similar to the kinds of problems I would have with any cell company. In general I have to call them about every 3 months to correct my bills and get services that were never ordered taken off my bill. I hated that I had to watch them so close but put up with it. Over the last 2 years I got so tired of wasting my valuable time that I stopped calling them and just paid all the added fees, even though I knew that I never ordered them. Then the trouble really started. They started changing the entire plan. Suddenly, No longer did I have free roaming and I got a $620 bill. I called and they fixed it only to learn they also re-upped me for another 2 year contract and did away with free long distance. Another $500 in long distance fees sparked another phone call and again they fixed it. Then no more free sprint to sprint minutes. THey were even charging me to call the other Sprint line on my family plan. More phone calls, more promises and now they are "investigating" the whole thing and will get back to me. I now know that this is happening to everyone and not just me. Therefore, there are a lot of people that being defrauded. Clearly there are grounds for a class action lawsuit. I would love to participate. I have years or saved bills, and all my signed original plans. I have not only just switched over to Verizon, but as president of our company will no longer cover employees sprint bills as a business expense. That should hurt them. We have over 760 employees that use Sprint.

Sorry so many of you have been defrauded. You deserve better.

Dante

My advice to everyone is this.

1. Stop being unreal and realize that no one is going to do a class action lawsuit. Even if there was you wouldn't benefit only the lawyers would and sprint would find other ways to screw you. Besides you'd haft to go through steps to actually build a case.

2. I put my whole ordeal and the steps I went through with sprint and I gurantee that I profited more than I would have if I did a classaction lawsuit. As for what I did scroll up and read it then do it for yourselves.

Well i'm just putting this down that once again sprint system is f'd up and again leaves my discount off. I think i'm going to force my way out this contract. There is no way i'm putting up with shit for another year.

Its not worth the discounts. Oh and and their system did some unauthorized update thing.

Well aperantly it take 60 days for some thing to go through. I don't know... operator threw some bs. Then he applied my 15% discount wrong. Which brings me up to this point:

Way they apply discounts:

X% before the taxes get added on.

Way they apply late pay fee's:

They add the bill you missed payment on and the thats not even due yet together (with taxes) and add their 4ish% in it. So their "competative rate" is in actuallity 8% probably the most devious rate out there.

In reading through the comments from present to years eailer I see I am not the only with major problems with Sprint. I am not crazy yet bur Sprint is surely driving me there. I have the same problems that all of you have encountered and in addition sprint has been charging me State, City and County taxes for two states. They have claimed it was because I had two different addresses on my account. This is not true since I changed my address as soon as I moved here three years ago. I have talked to or tried to talk to so many people in that company you would not belive. some I can understand most I cannot. I do not know why we as consumers continue to put up with this BS. Where is there someone you can actually go to for direct, intelligent answers? The Attorney General? The Better Business Bureau? A Lawyer? Is ther any solution? The one thing I know for sure is that Sprint single handedly will drive a major portion of the population to go postal and sadly it will probably be taken out on the wrong people.

"After losing a million wireless customers last year, it lost more than a million in the first quarter of this year. It now has 52.8 million paid subscribers and continues to lose market share to Verizon Wireless and AT&T Inc."
Music to my ears.

Give me the papers to sign! No, there probably won't be a class action suit but why do I have to sit in a contract for 12 months with horrible service...phone not ringing for days, delayed vm and added charges of long distance and roaming which is part of my plan when they aren't providing the services they are legally contracted to provide? Is it that it's not okay for me to break my contract but it's okay for them not to provide the services they promise?! Is it okay for them to do that?! NO!! I want what I'm paying for!!

Wow, I didn't know how messed up sprint was, but now I do. I have been a sprint customer for the past two years and my expiration date has been changed from April to July, then again to October. I called to complain and even spoke to the supervisor named Robert in the account services department. He was rude and kept saying that I was cutting him off when he just kept on talking over me. Was this guy trained to speak to customers that way? I wonder... Anyway, he told me that my records show that I "AUTHORIZED" the change in the expiration date and that sprint has sent a confirmation letter. That's it. then is that really authorized? I never authorized it!
there has to be something I can do!

File a complaint with the BBB. Yet again I have another issue with sprint. Once again false promises on their part. Just when you think they changed. It might be handled but I doubt it. So my claim will stay till it's done with. But this is the un edited version of the recent issues i've had with sprint allthough I did have some today with them trying to be sneaky etc. I put an end to that real quick. Anyways here it is:

"Once again I am filing a complaint do to a series of actions from sprint. This recent incident was the last straw. I am tired of repeatedly calling sprint every month due to mistake on there part.
1st was the incident on jun21st where a sprint service guy harassed me about getting a new phones with sprint. I repeatedly tried to get off the phone with him and he just wouldn't go. He was also evasive about certain things I asked him and he would repeatedly say one thing one minute then another the next. I politely and repeatedly told him to give me a call back later because I was at school. A few days later he calls my phone in the morning and gets my voicemail. Then he calls my father on the other line (which I previously had put on block from sprint operator due to an incident of harassment on my father on there part). So he calls my father and harasses and tries to pressure him into upgrading the phone. I have the conversation recorded because for some reason it was left on my voicmail. I later had to go through some reluctant people to get this situation handled. And the guy sounded like he could careless that my father got harrassed by their people. My father was harassed to the point where he wanted to get a phone by some other company.
Despite this I upgraded my phone on the 626 393 4816 line. I was told a lot of things. Such as all the shipping and other fee's will be waived, and I can pay it a part at a time along with the rebate will show in a few weeks etc (despite their site saying months). I get a bill in that is really unclear in the charges. But I see i'm being charged for shipping. And the price for the phone wasn't what it was said to be.
Previous to this on jun 23rd I ordered a phone upgrade for my father. To which for some mysterious and unexplained reason the operators on july 7th said it had gotten canceled and they don't know the reason why. But the operator that I asked about it on july 5th said that it should've been at the house. He said this after I had to help him through his system to find it after he tried to make me check on the website. The phone got here on the 8th or the 9th.
Both of these situations I repeatedly went through the whole thing with the operator to make sure there was no miss understanding or messups.
Currently after the operator took off the 12 dollars she fwd me to a closed department. So I had to call back and go through the little cycle again. And talk to another operator which like the other one couldn't tell me much about the bill. She even said I haft to watch it with the people selling phones when I told her everything. IE: My discount that I haft to call every month about, which according to them and their system it takes 60days to go through. And their system is allways messing up and their latest bill system leaves that and other details out. Which is probably one of the reasons why the last operator I talked to couldn't tell me how much my cell bill is without the cell upgrade purchases. The second time she gave me some random that evaded what I was askking her. So I just let it go because I was at my limit.

I shouldn't haft to repeatedly be going through this hassle. For god sakes they're supposed to be a proffesional company. I want out of my contract I'm tired of dealing with them."

At anyrate file a claim.

These clowns charge me reconnection "hidden" fees all the time.. Is this illegal now? . Somebody please tell me what class action lawsiuts have actually gone completley through where Sprint Lost the case?? I'ts funny, nobody at sprint will even admit they have lost many lawsuits--nor will the managers? Politics and sales- gotta love how it works. there a bunch of quireboys to me.

Yup they did the same thing to me. And they act so stupid. My upgraded phone deal with them went south so I sent the phones back because of the usual "they didn't deliver what they promised" now they continue to harass me about my disount. And they're trying to charge me $13 for a shipping fee (that before they promised to wave). And they said they credited back everything. Well if they credited back everything, why do I owe them $13. A $13 dollars that wasn't mentioned in the last bill. When I asked them to split the costs of the phone bill and the costs of the phone. SO I could pay the bill.

There's a lot more to the situation because I went through 3 people and well no help so now I'm filing another BBB complaint to get it handled.

Oh I like the new format in here Nice Job Tom

After another battle with sprint I filed a BBB report (yes again) The executive analyst that called me up handled it well and took a huge chunk off. As well as apply my discount on there.

The irony of it all is they wouldn't take the 13.90 (imaginary charge) and also apply my discount along with some other thing. They ended up losing more money. Never give up.

I had Sprint for one year and in the year they have added additional charges for survice that I did not order and my phone bill was very high. They added stuff we did not ask for without telling us what was goin on. When we called to ask about it we had to talk to a manager to fix our phone billing per month and three months later they had added some more extra charges.
..........please help

Glenn Breda Sr.

Hey Glenn,
Pretty typical of Sprint,i experienced the same things for a year and a half.
File BBB complaints,maybe record your conversations with them,etc.
Sprint gives it's CSR's incentives for selling you service so the more they sell you the more they make.It tends to breed corruption.(An ethical Sprint manager told me this.)Even if you don't ask for service you will get it becuase your freindly CSR wants a little extra cash in his next check.
It makes me pretty furious that Sprint is now saying it only wants to keep high value customers.Geuss paying your bill on time every month isn't enough.Must be that they want people who pay it no matter how many wrong charges are on it.
To all the recently free Sprint customers....Welcome to freedom!

Yes glenn, weeee is right. File BBB complaints. And also get a convo going with their help center via E-mail and save the emails. I actually have record of them giving me the run around for months. And also them giving me false promises. I threw it in the face of one of the previous exec analysists that tried to say I was lieing.

It's to the point now that I know their rules just as well or better than them. The current exec analysist was like "whoa" when I explained to him briefly and included their rules and the way their system works. Which means i've been dealing with them way too much.

Also I use this blog as a type of record of my goings with sprint.

I am so sick of sprint right now. I am seriously considering buying a phone recorder so that I can record the conversation with them to use as proof later. These customer reps will twist every word they can to resolve the problem for you.

I called to renew my 2-year family plan contract(2 phones in this plan) and order phone upgrade over the phone on Aug 5 with sprint. I was promised to get $50 credit/phone (plus $50 mail-in rebate/phone) to make the phones free as I indicated that I will not renew the sevice contract if the phone upgrades are not free. Because earlier that night I also got a $50 credit/line because of the loyalty program over the phone by another customer service rep, I specifically asked the telesales whether I will get $50 credit/phone in addition to the $50 credit/line of service credit? She assured me that they are separate and $50 credit/phone is from sprint store and $50 credit/line towards service is from customer care. Later on when I asked whether I can get the activation fee waived since I am a sprint customer for 6 years. She said that she can't do that since she already gave me a lot of credit. However my first bill showed up today (Sep 1), there is only the $50/per line service credit +$15 (early call reward) which has been in online bill management and there is no second credit for phones. I called the customer service on Sep 1. They said that the phone credit is not annotated. So they can not give to me since sprint is already giving me a lot of deals by that $50/line service credit. The supervisor said that since I already got $50 credit for service and my phone is already free. This is a different issue. I was promised with different things. They offered me $50 credit instead which I rejected, because I believe I should get $100 ($50 for each phone and there are two phones) and SPRINT IS CHEATING. I insist that they should review the recording of my ordering. They refused to do so. When I placed the order, I asked the telesales to repeat the terms three times since I know sprint likes to play these tricks. I asked to talk to the telesales. They refused to do so. I want Sprint to review the recording of the conversation and tell me whether I specifically asked whether the credit is different and the telesales told me that the credit is different. This is not the way of doing business and this is not the way of customer retention and customer care.

If there is a lawsuit, I am in.

Sprint even charge me double state tax (both my hoem state and florida). I have never been to Forida. Be carefull.
Loook over the bills carefully. They are relly not honest business.

I was hoping that Sprint would just be taken down due to their unethical business practices. Their way of doing business is thru lying, double dealing, cheating, extortion, threats, etc.

Whatever happened to the old practice of "treat your customers right, and they'll always come back?" Sprint found a legal way to manipulate and extort money from customers knowing that if put thru enough red tape, most people give up and pay even if it is wrong.

They're trying to sue me b/c I got so frustrated w/how they kept piling on charges and evading my questions, keeping me on hold forever, then transferring me from rep to rep w/no resolution. I finally told them to where to stick their service and just refused to pay. Under a contract for basic service at $59 a month, I kept getting bills totaling $250-$300 a month due to their trickery.

Maybe a judge will make me pay those bastards, but I won't make it easy for them!

sprintactionlawsuit@gmail.com
I am not surprised at Sprint's lack of customer service. The never cease to amaze me on how completely arrogant they are. I had an issue with them about a year ago that resulted in a long-standing disagreement with them that they continually put their head in the sand over.
When the new CEO came in recently, I sent him an email, just to give him a real-life example of how his firm turns away customers. Of course, I never heard back from him. In my opion, Sprint is a very poorly managed company
I am writing this letter to you in regards to a concern I have in question.
As a former Sprint-Nextel authorized dealer I am requesting a possible severance
pay. The reason I feel that I should be given some sort of compensation for the
following reason: In November 2007 I was hit with a letter from my Sprint-Nextel
accounts representative stating I was no longer going to have the opportunity of
representing Sprint-Nextel as an authorized dealer. I feel that this could have been
because of a conflict of interest between myself and Mark Sedighan, my former
accounts representative. I also had submitted request to expand my locations and was
denied multiple locations. I have invested thousands of dollars and gained thousands
of clients and accounts and for my right to represent Sprint-Nextel to be taken away I
feel is wrong. I now am going to have to file a bankruptcy due to the fact that this
even has taken place. I had to terminated my lease for the location early and I am now
getting sued for thousands of dollars that I no longer have due to the fact that I have had
my dealer rights taken. As I have mentioned above, I feel as I was terminated because
Mark Sedighan being my accounts representative and there being a conflict of interest
in that situation. I have helped Sprint-Nextel gain many accounts and had met far over the
expectations that are required as a dealer. I now feel as it is time for Sprint-Nextel to take
time and recognize all the hard work, and investment I have put in and come up with a
solution that will compensate me with some type of a severance pay. I ask that you please
take my request into full consideration and take time to help come up with a solution that will benefit.
I thank you for taking the time to go over this letter and I look forward to getting a response and speaking with you.

Class Action Lawsuit for Authorized Dealers Against Sprint/Nextel

I am one of the most well-known wireless leaders in Northern California providing wireless solutions for corporate accounts. The difference between my company and everyone else is my exceptional vision and leadership especially on the B2B side. Without sacrificing quality, integrity, and customer service, my abilities have gained me the knowledge and expertise to win numerous awards including top seller award for Northern California from a variety of wireless carriers. Having said that, I was approached by Nextel in 2002 to become one of their B2B Authorized Representatives as a result of my success from previous years. With my exceeding success through the B2B channel, Nextel approached me to do a joint venture on launching new retail locations in the Northern California market since there was no strong retail presence. With knowledge, experience, and expertise I put together one of the most dynamic teams of highly motivated and well qualified communication consultants. In 2003, my ex-colleague and dear friend was invited to join in this new vision. I launched eight locations in Northern California and I was invited to launch new locations in Arizona, Colorado, and Minnesota. In 2005, when the merger with Sprint occurred, the new management team: Mark Sadighian, Paul Harris, and Dennis McSweeney no longer shared the vision that Nextel had with my company. At the same time I found out that my partner was embezzling money and started a new wireless company with another carrier. When I approached Mark Sadighian with my new found news, the advise that I received was to separate our partnership and for me to start a new company under a new name. I was granted an exclusive dealer contract with Sprint/Nextel and their service center. Two months into my new company, I submitted six new retail locations that were denied to me for expansion, but at the same time were handed to someone else. Sprint/Nextel set me up for failure, after I invested hundred of thousands of dollars into the new company. Sprint/Nextel decided at that point not to support me in my visions, ideas, and ventures. As a result, I am seeking other dealers that have had a similar experience as me for a class action lawsuit. Before I posted my story online, I requested the immediate assistance from the CEO of Sprint, Daniel Hesse. He never responded to any of my emails, and at this point left me with no choice, but to put together a class action lawsuit for Authorized Dealers. I will not stop until my losses are compensated. If you are interested in contacting me with any questions, concerns, or to assist me in participating in this class action lawsuit please email me at: sprintactionlawsuit@gmail.com or visit www.nextel.bz

I'm laughing at the past entries but whatever. There's companies now lol. But anywaysI haven't had an issue with sprint since the last conversation with the sprint executive analisyst. Bills have been coming in at the correct amounts. I haven't had to call them for a few months now.

That being said I'm not going to resign with them. Because that's how this bs happened in the first place. So when my contract runs out I will be gone and looking for a better deal with another company.

I have a Sprint double billing issue of a different nature which caused my account to be cancelled without my autorization. My personal phone # of 6years was also issued to a local business in AZ under thier umbrella account. Unbeknown to either of us we both were being billed under separate account #'s for the same phone line. The other company a local delivery service attempted multiple times to cancel their account as they did not have in possession my phone nor were they able to use my #. Not their fault. Somehow this other company got the idea to request a release of liability off of my account so that they could take over the # (which they were being billed for anyway) and my phone via the DEC and HEX id's. Now the issue is not only that the other company was able to take over my cell# but that Sprint had to have released information regarding the actual phone as well for a complete Release of Liability to be executed. At this point because the other local AZ company has all service under my name Sprint is Unable or Unwilling to restart my service as it was with out another Release of Liablilty from the other company. Given that my small children have my # memorized this is quite distressing. The issue is still unresolved. Wonder how many other lines Sprint has recieved double payment on.

ATTENTION: Sprint Nextel Dealers... I am a former Sprint dealer that was unjustly terminated by Sprint. I am currently putting a class action lawsuit together to finally make Sprint accountable for their actions and pay damages to all of us dealers who have lost our business that we have built with our own two hands. It is not right for sprint to terminate us has dealers with out proper cause. Any DEALERS LOOKING TO JOIN THE FIGHT please contact me at customersales@verizon.net or 410-686-6300..

Thank You
Mitch