Verizon Supportsoft Deal

Tom Keating : VoIP & Gadgets Blog
Randy Savicky
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Verizon Supportsoft Deal

Supportsoft is going to announce a major deal with Verizon aftermarket today in conjunction with the company’s second quarter 2005 earnings. Verizon has nearly 4 million high-speed data subscribers, and they have selected SupportSoft’s SmartAccess software to assist in automating the installation process for new data customers for their DSL and fiber-based high-speed data services.

SmartAccess, is a Web-based technology which automates installation of a high-speed connection by eliminating the need for an installation CD. The software lets Verizon subscribers determine if their computer system qualifies for a high-speed connection and, if so, speeds installation by automating the activation process. Everything needed for a successful installation can be managed online, reducing time-consuming expensive customer calls and truck rolls to the customer premises.



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