If you read my blog, then you know that AT&T has been very guarded about it's AT&T CallVantage customer numbers. Skibare has emailed me several times asking if I knew AT&T's CallVantage's numbers. Since I'm always busy doing something (testing VoIP products, blogging, traveling), I didn't have time to research it myself, but I told Skibare to check out AT&T's SEC filing. I don't think they broke out the VoIP numbers last time. Well, according to CNet, they did break the VoIP numbers out and they aren't pretty - only 53,000 subscribers. Put in perspective of Vonage's 568,000 subscribers and this is yet more proof that being "first" in a particular market niche is more important than being the best. AT&T CallVantage claims a better feature-set than Vonage, but again, it's not who's best, but who's first. Still, there are plenty of VoIP competitors are nipping at Vonage's heels. So being "first" is only an advantage for so long... Lest we forget, the tortoise (late out of the gate) eventually beat the hare (first out of the gate).
Nevertheless, AT&T is a strong & reputable company and quickly gaining ground on Vonage, which has their own share of problems (i.e. Verizon vs. Vonage patent lawsuit).
Check out the CNet story: AT&T Net phone disappoints | CNET News.com
AT&T CallVantage Numbers Disappoint
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I am a ATT VoIP cusomter, today 1/27/06 the ATT VoIP service crashed, the service went down and according to a ATT cusomter service rep they wnat all users to disconnec thte phone adapter from home networks. I found that very interesting that the adapter needed to be disconnected.
Also today my TWC cable got extremely slow, in contacting tech support I found thaty TWC was having problem in TExas with email being down and extrememly slow network connection. Could the ATT band this be related?
Concering Vonage, maybe you can shed some light on a question. In getting VoIP service I ported my number from my local carrier (which was ATT). It still took close to 12 weeks for the number to get ported and the service started. When talking with a Vonage sales rep, I was told that as soon as the order is place the monthly charges start whether the number has completed being ported or not. Thsi would have resulted in me paying Vonage for 3 months worth of service that I didn't get and still paying ATT for the landline service. Were you familiar with that clause in Vonage service?
Thank you have a good day.