Tom Keating : VoIP & Gadgets Blog
Tom Keating
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VoIP news, trends, and opinions, VoIP reviews. Covering Asterisk, Cisco, Grandstream, Polycom, Microsoft, Vonage, Packet8, etc.

CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011


Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:
  • Email, VoIP and chat, all of which can be captured and archived for training and follow up.
  • Skills-based routing so customers are routed immediately to the correct agent group.
  • Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
  • An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
  • A 100 percent Web-based design, eliminating the need for client software.
  • The ability to bolt on third-party reporting tools.
  • Support for whisper and DNIS.
CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.





ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

Hookflash for iPad Launches

September 13, 2011

Hookflash is skipping the iPhone and jumping right to the larger screen iPad to offer their feature-rich peer-to-peer communications and social media app. This goes to the heart of an article I've been thinking about  for months about how the iPad could replace the desktop phone. But that is an article for another day.


Hookflash for iPad is like a softphone application on steroids featuring  group video conferencing, group messaging, and participant profiles automatically created from information derived from business and social networks. You can also think of Hookflash as a "business" version of Skype, which tends to be more "consumer" focused.

Users can set up group video calls with Hookflash from the iPad with a simple swipe of the finger.




magicJack Plus Update

September 12, 2011


Here are some updates for the magicJack Plus, which I recently reviewed.

The magicJack Plus will be officially available this week on www.magicJack.com and will be available in major retailers before the holidays.

Other important updates:
  • Number porting capability will be included.
  • The magicJack Plus will be sold for $69.95 but all current users of the original magicJack will be able to upgrade for only 50% of that cost for 60 days. This will include the device and first year of service.
  • Renewal will remain at the $29.95 annual rate. This is an increase from what it has been in the past.  It was always 19.95 before, now it will be $29.95.






ITEXPO West 2011 Austin Jeep Giveaway Has Arrived (pic)

September 12, 2011

ITEXPO in Austin, Texas Just Days Away - Some Photos from Today

September 8, 2011

Daily Skype Stats in An Infographic

September 6, 2011

Would you like to see just how successful Skype is? Well, look no further than this infographic put out by Skype to celebrate their 8th birthday last week:


It's indeed impressive. Skype's Big Blog writes, "700 million minutes of free Skype-to-Skype calls each day. To put it in perspective, 700 million is the equivalent of going around the earth 28,000 times in one day, if each minute represents a mile.


HTC Unveils HTC TITAN 4.7" and 3.8" Radar Smartphones

September 6, 2011


HTC has unveiled HTC TITAN (image above), its largest screen smartphone featuring a 4.7 inch WVGA 480x800 pixel display and the smaller 3.8 inch HTC Radar, both of which run on Windows Phone 7.5 Mango operating system. The HTC TITAN sports a slim 9.9 mm (0.39 inch) aluminum shell and a whopping 8 megapixel camera with a f/2.2 aperture lens, dual LED flash, BSI sensor (for better low-light captures) and 720p video recording.

The HTC TITAN, previously codenamed HTC Eternity, is powered by a 1.5GHz Scorpion processor, Adreno 205 GPU, Qualcomm MSM8255 chipset  with 512MB of RAM and integrated GPS. The internal storage memory of the device is only 16GB. I'm really surprised such a high-end smartphone sporting a large screen and a high-end 8MP camera doesn't sport 32GB of internal storage for storing lots of photos and other media (music, videos).


PowerView Offers Powerful Microsoft Lync Reporting

September 2, 2011

Unify2 PowerView is a reporting and billing solution for Microsoft Lync Server 2010 and Office Communications Server 2007 R2. It comes with pre-canned reports including a report to track ROI so you see exactly how Lync's unified communications feature-set is saving your business money.

PowerView 3.0 aggregates data collected from Call Detail Records, Active Directory, carrier billing rate tables and other data sources. According to Unify2, "PowerView effectively complements the raw transactional data contained in the Lync CDR databases and provides a rich view of the data that's correlated with the enterprise's organizational and geographical topologies, enabling enterprises to leverage a comprehensive set of PowerView reports or easily develop custom views of business data related to Lync."

NextUC Offering Limited-time free beta trial of hosted Microsoft Lync

September 1, 2011

I spoke with NextUC back in June to learn about their hosted Microsoft Lync offering but got swamped with other projects, so never wrote about them. However, I wanted to share the news that they are now offering a limited-time (2-month) free beta trial of hosted Microsoft Lync so you can try it out with no obligation.

Customers can sign up by accessing the NextUC self-provisioning trial portal and you can be provisioned within an hour after signing up. The  2-month free trial includes NextUC Enterprise and NextUC Messenger. According to NextUC, NextUC Enterprise is a cloud-based, all-inclusive voice, collaboration and conferencing platform designed for companies that want to streamline their enterprise-class telephony, instant messaging, Presence, audio, video and web conferencing and collaboration tools into one interface.

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