April 19, 2007
On the heels of the Verizon vs. Vonage patent lawsuit
, and warning it could file for bankruptcy,
Vonage customers today are experiencing outages across the country. This isn't the first Vonage outage
, nor will it be the last - unless of course the court shuts down Vonage permanently. Within the Vonage Dashboard a message states:
Vonage continues providing you with quality, reliable phone service and world class customer service. For the latest information on the Verizon litigation please check out http://pr.vonage.com/press.cfm
At this time some customers may be experiencing difficulty receiving a dial tone or placing outbound calls. Our engineers are aware of this issue and working to resolve it as quickly as possible. We appreciate your patience and apologize for any inconvenience this may cause.
Anyone catch the irony between "continues providing you with quality, reliable phone service and world class customer service" and the fact they are experiencing an outage?
Add to the fact that the on hold message on their customer care number (1-VONAGE-HELP) says "Customers may be experiencing an issue with audio quality on both inbound and outbound calls. Vonage's engineers are aware of it and are working to resolve it. In addition, the wait time is more than 25 minutes due to unusually high call volume." and things are not looking pretty for Vonage.