Interesting... Vonage is planning to add 600 new employees to their payroll. Perhaps they've finally heard all the complaints in the VoIP Forums and other online forums about their poor customer service and have decided to do something about it. Let's see how true this press release turns out to be. 600 employees is not chump change by any means. Unless they plan on having a large direct sales force in those 600 jobs, I would expect a drop in Vonage's revenue numbers due to the extra payroll.
Here's the release:
Vonage Holdings Corp. Plans to Add 600 Jobs to New Jersey by Q1 2005
400% Growth in Vonage's Customer Base Has Contributed Significantly to New Jersey's Economic Health
Edison, N.J., October 29, 2004 - Vonage, the leading broadband telephony company today announced that it plans to hire more than 600 plus people to fill a variety of positions within the next 6 months. New hires will be used to fill positions in all areas, including but not limited to: customer care, product development, call processing, network engineering, sales and operations. "Vonage is continuing to meet the challenges of growing its workforce to constantly improve the quality of our service," stated Jeffrey A. Citron, chairman and CEO of Vonage Holdings Corp. "Further, Vonage is bringing telecom growth back to the state of New Jersey after a long absence."