June 25, 2009
I have a complaint. I dont mind that call centers user my caller id to direct me, but i wish I could give my profile my other numbers, but when I call the 800 number that is nationwide and get directed to people who can only help me based on my caller id it gets annoying. They can't transfer. Its pretty lame.
And they should know better. They are using Local Number Portability and help direct it as a solution, so why can't they accomodate it in their call center call routing.
Should be a no brainer.
Tags: Call Center, LNP, Local Number Portability
| Tag with del.icio.us
| 4g-wirelessevolution Home
| Permalink: Context Aware Call Centers - Wake up to LNP