The other day, we had a rather severe weather event in my area that resulted in a rather lengthy outage of our cable service and in turn no connectivity to my enterprise. Luckily for me, I had a backup plan and was able to reconnect
using my cellular 3G card. It got me to thinking about all of the possible points of failure that can impact us in the enterprise. In a typical enterprise, there are many moving parts that must all work together to provide end users seamless
connectivity and high availability.

Continue Reading...
Dont you love marketing terms!!!

Hey folks, in my on-going series of blogs covering Seven Core Principles of Open Communications, I thought it best to start with a recap of the first four principles we have covered thus far. Our first four principles have covered the following
  • Unified Communications
  • IT Based Communication
  • Fixed Mobile Convenience
  • Business Process Integration
The 5th principle is a bit of a marketing term on one hand but has some very real and lasting implications for customers on the other hand. There is no other component of a communications platform that can make or break its success like the user experience. An easy to use, intuitive interface can mean rapid end user  uptake and ensure customer loyalty for a long time. Continue Reading...

Among the many tasks I perform in the CTO office, customer interaction is by far my favorite. I supopse the main reason is that I am constantly seeking to get customer feedback and input on our strategy. The other day a customer asked me a rather complicated question around unified communications, Business Process Integration, and what the value would be to his particular company. I have to admit I was not prepared to answer his question directly since it was our first meeting.

Continue Reading...

The Enterprise Market has been absolutely bombarded lately over the topic of Cloud Computing.  Naturally my interest in Cloud Computing extends to Unified Communications in the Enterprise. SIemens Enterprise announced a proof of concept with Amazon Web Services at VoiceCon over a month ago. The Idea behind the proof of concept was to address several key concerns that customers have articulated around UC as well as to demonstrate the adaptability of an Open Communications software platform. 

Many enterprise customers express frustration with Unified Communciations today especially in the SME segment but also within the Large Enterprise segment. Customers tell me that implementing UC is a complex task requiring capital investments both human and financial as well as time.

Continue Reading...

I'm All a Twitter Over Twitter

May 11, 2009 3:10 PM
Greetings All

I have been expirementing lately with a variety of social media tools and looking at their usefulness for the enterprise space. WIthout a doubt Social Media is having a major impact on enterprises today and this impact will only grow going forward. One tool in particular that is very intriguing to me is Twitter. Twitter has experienced explosive growth over the last 4-6 weeks (probably because I have started to use it..just kidding).  Why is twitter so popular? Continue Reading...
I was thinking about how I would approach this component of the seven  principles of Open Communications. Fixed Mobile Convenience is the one aspect of Open Communications that I believe is central to how we operate now and into the future.  There are numerous marketing messages out there about the increasingly mobile workforce so I will try not to bore you with more of the same. You may have noted the term Fixed Mobile Convenience vs Convergence. I used convenience because it illustrates the idea that subscribers should have choice especially when it comes to their mobile offerings. Continue Reading...

Second Principle of Open Communications

February 27, 2009 6:07 PM

Greetings Everyone and first let me apologize for my long absence since my last blog. I have been working feverishly on a new Go To Market Approach for our UC portfolio and I was also fighting a rather serious cold for the last few weeks (OK this is better than telling you all the dog ate my homework isnt it). I hope to post soon on this new market approach but today I want to continue on with the seven principles I laid out in my initial blog. The second key principle of Open Communications is the idea of "IT Based Communications".

Continue Reading...


In my first blog, I provided some background on the principle of Open Communications as well as some context to why this is critical for Enterprise customers. The first principle of Open Communications that I want to explore is Unified Communications. This is perhaps one of the most critical topics in our industry today.

Continue Reading...

What It Means To Be Open

January 28, 2009 5:14 PM

Welcome one and all to the newest TMCnet blog on Open Communications. As the title suggests, we will be discussing Open Communications and how it relates to the Enterprise Communications market today and into the future.
I want to take a moment to introduce myself as this is my first posting. I have been in the communications sector for well over 20 years working in the Military, Federal, and Commercial spaces.
 In my current role, I am working in the office of the CTO looking after our technical vision and strategy as it relates to our UC portfolio.

Continue Reading...
Previous 1 2


Recent Entry Images