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New UJET SMS Adapter for Contact Centers

New UJET SMS Adapter for Contact Centers

5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary communications…
Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen┬áCTI┬ácompany that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in Series…
Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to spot…
We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We did…
Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in places…
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