Security

Infrascale Research Shows MSP Growth as Companies Realize the Need for Better CybersecuritySecurity

Infrascale Research Shows MSP Growth as Companies Realize the Need for Better Cybersecurity

Consider the following scenario. An IT manager has a close relationship with a coworker but the IT manager has a suspected…

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Applango Uses AI to Reduce Call Center Turnover and Customer Churn

Applango Uses AI to Reduce Call Center Turnover and Customer Churn

AI can be used in numerous fields and we find its application in the medical space to be extraordinary as it…
[24]7.ai Engagement Cloud Integrates the Best of Digital and Voice for Customer Interactions

[24]7.ai Engagement Cloud Integrates the Best of Digital and Voice for Customer Interactions

7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar while…
The Perfect Storm for Contact Center Operators: Cloud, Automation, Personalization and AI Driving Data Sky High

The Perfect Storm for Contact Center Operators: Cloud, Automation, Personalization and AI Driving Data Sky High

While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact centers…
Cyara to Provide CX Assurance for Twilio Flex

Cyara to Provide CX Assurance for Twilio Flex

In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation. The…
Who Was First in Multicloud?

Who Was First in Multicloud?

Having been in and covering the call center space since the 1980s, before the term call center was invented, we can…
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