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Cisco to Refocus on Small BusinessCisco

Cisco to Refocus on Small Business

Cisco just announced a renewed commitment to Small Business by offering customers and partners a simple, secure and flexible portfolio, dedicated Cisco support,…

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Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in Series…
Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to spot…
We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We did…
Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in places…
Cloudreach Cloudamize Plans, Builds and Manages Cloud

Cloudreach Cloudamize Plans, Builds and Manages Cloud

Cloudreach, a leading cloud solutions provider, today launched the next evolution of its cloud management software platform, Cloudamize. The new platform…
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