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The Future of Work is Altering Contact CentersFOW

The Future of Work is Altering Contact Centers

Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily eliminated…

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Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies looking…
Cyara Accelerates Contact Center Migrations to the Cloud

Cyara Accelerates Contact Center Migrations to the Cloud

Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers the…
Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft has…
ParkMyCloud Significantly Reduces Cloud Cost with RightSizing

ParkMyCloud Significantly Reduces Cloud Cost with RightSizing

Cloud bloat and cost overruns are a significant issue for organizations who have multiple departments and divisions using disparate cloud services…
How to Keep up with Tech in 2020

How to Keep up with Tech in 2020

Without a doubt, tech is the most exciting space to be. AI for example – just one-part of tech is changing…