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A SPAC is a special purpose acquisition company that raises money from investors to determine a target company to acquire later. They typically have two…
UNIFIED COMMUNICATIONS
Technology
This past June we gave our opinion on why the Intel-Apple split is a disaster for Intel. That post focused…
Timing is everything it seems. Just yesterday we told you we have been surprisingly accurate with our predictions but when…
We’ve made a lot of tech predictions in our career and we are proud to say we have been greater…
Unified Communications
Security
Consider the following scenario. An IT manager has a close relationship with a coworker but the IT manager has a suspected…
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AI can be used in numerous fields and we find its application in the medical space to be extraordinary as it…
![[24]7.ai Engagement Cloud Integrates the Best of Digital and Voice for Customer Interactions](https://blog.tmcnet.com/blog/rich-tehrani/wp-content/uploads/2020/11/247AI-Fitout-Sydney-007-365x265.jpg)
7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar while…
While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact centers…
In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation. The…
Having been in and covering the call center space since the 1980s, before the term call center was invented, we can…