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Cyara to Provide CX Assurance for Twilio Flex

Cyara to Provide CX Assurance for Twilio Flex

In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation. The…
Who Was First in Multicloud?

Who Was First in Multicloud?

Having been in and covering the call center space since the 1980s, before the term call center was invented, we can…
Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk is one of a handful of companies that really came out at the right time – with the right technology.…
CoreDial Launches Workforce Management Module

CoreDial Launches Workforce Management Module

15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions where…
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