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Full Story »Today, Skype released an update for the Skype for Windows Phone 8 Preview, version 2.4, which for the first time ever adds...
Full Story »The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective. This is one...
Full Story »The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective. This is one...
Full Story »Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon...
Full Story »Being in the tech field I often get to speak to lots of engineers who explain to me they aren’t swayed by...
Full Story »Over a month ago, I participated in a radio blog / podcast with Tech in Twenty. The theme was mobile congestion. Please...
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