Stevens to Deliver Monet OnDemand Workforce Management

February 28, 2006

Left Bank Solutions Inc. and Stevens Communications Inc. have just inked a deal that will allow Stevens to deliver Left Bank's Monet WFM OnDemand workforce management suite in the U.S.

Stevens, known for its expertise in delivering applications and services to the call center industry, expects to be able to help bring Monet's capabilities into the financial, call center and enterprise organizations in its customer base. According to today's announcement,�Stevens has carried out workforce management (WFM) implementations for Fidelity, Dean Health Care, Federal Reserve, Kohler, Pfizer and Aon Insurance.

The relationship is designed to fill a need in the small-to-midsize market for WFM and software-as-a-service. Stevens President Steve Kaiser gives the following rationale for taking on the Monet WFM OnDemand product:

"The small to midsize call center has many of the same requirements of the big call centers but they often lack the budget and internal resources to implement a premise-based solution. By offering Monet WFM OnDemand, we can meet the functional needs of the customer with an affordable solution that requires a minimum of technical resources from them. In short, it is a perfect fit for this marketplace. Monet WFM OnDemand is on a similar track to do what Salesforce.com did to Siebel in the sales force automation arena."

Left Bank Solutions President Charles Ciarlo is TMCnet's Workforce Management columnist; in his�articles he�has addressed such topics as "Applying Workforce Management to Non-Call Center Environments," "Customers Are Demanding On-Demand," and "OnDemand Means Immediate ROI."

AB -- 2/28/06

Related Tags: workforce management, OnDemand, Monet, monet, Stevens, ondemand