VoIP & CRM Blog

NICE Uses Acquisitions to Expand in Contact Center Market

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Contactual's Big Upgrade to OnDemand Contact Center: The Inside Story

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Customer Satisfaction Index Measures Quality of Economic Output

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Customer Satisfaction Registers Big Jump

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Build a Skype IVR With Angel.com

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Handling Abusive Callers in the Call Center

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Online Fraud Same as in the Real World

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Jenzabar Higher-Ed CRM Gets Enhancements

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Preventing Credit Fraud

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Merrill Lynch's $5M Call Center Fine

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Cubicles: Not as Bad as Nuclear Weapons

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Stevens to Deliver Monet OnDemand Workforce Management

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Talisma Releases v7.0 of Customer Interaction Management Suite

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Benioff Trash-Talks in Language of Innovation

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ComPiere Intros Dashboard for Open Source ERP and CRM

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Vermont Country Store Picks CommercialWare Cross-Channel Solution

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John Deere Headset Won't Be Green

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Managing Furious Callers

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Michael Bateman Joins Left Bank Solutions Board

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John Deere Releases a Noise Canceling Headset

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MetLife Contact Center Recognized for Quality of Service

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Datatel Partners With SAS on BI -- How About CRM for Higher Ed?

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Siebel's Cleveland Says Benioff is 'Running Scared' as Big Companies Enter On-Demand CRM

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Vocal Labs Intros Contact Center Customer Survey Service

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Siebel's Cleveland Reaffirms Commitment to Hosted CRM

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Noble Releases Enhanced Contact Center Management & Reporting

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Traxi Releases Volcrum Voice for VoIP Call Recording

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Centergistic's New AgentView Adds Security to Performance Management

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Domestic Violence Hotline Plans Integration of Call Center and GIS

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Accurate Always Launches Voxida 3000 Series Call Recording Systems

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Salesforce.com Signs Merrill Lynch as Customer

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Premiere Global Launches New Voice Applications at Speech-World

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Evaluating Self-Service Providers

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SIVOX Launches Internet-Based Training Product for Contact Centers

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Siebel Gets Credit for Horizon Healthcare Success

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Utility NSTAR Using TeleVox Outbound Messaging for Customer Contact

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Altitude and KIVA Release Joint CRM Solution for Financial Institutions

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Community College in Kansas Using Parature for Tech Support

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Nextel Partners to Use PAR3 to Automate Collections

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FTC Recommends 'Do Not Call' to Canada

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Contact Center ASP InstantService Adds Automatic Queue Distribution

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SBC to Use Amdocs Customer Lifecycle Solutions for Project Lightspeed

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UK Outsourcing Provider Ventura Gets COPC Certification

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Speech-World Early Bird Reg Closes Friday 5/6

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Microsoft Announces Customer Care Framework

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New Company Celona Streamlines OSS for BT

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Court System Uses Speech Technology to Provide Info for Callers

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BenchmarkPortal Gets Patent for Contact Center Performance Benchmarking

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Siebel Issues More Good News

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Siebel's Publicity Blitz

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'Nearshoring' to Eastern Europe

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Accenture Says eGovernment Is Not Enough

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Proliferation of Dashboards

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EEOC Call Center Opposed by Union

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Siebel Serious About CRM On-Demand

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Multilanguage Voice Systems (and Good Copywriting)

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Predictive Dialers in Collections Centers

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New ExpressCRM Platform From Voxeo

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The Contact Center as Diplomat in the Middle East

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Xerox Develops CRM System That Heads Off Emerging Problems

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"Rex the Talking Bottle" Serves Customers at Stone Pharmacy

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Shrinkage in Call Centers

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Measuring Schedule Shrinkage in the Call Center

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Does Nyah-Nyah Marketing Really Work?

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Welcome to New CRM Writer David Sims

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IRS to Use Home-Based Agents With Disabilities for Call Center

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Staples Responds to Customer Emails in Less Than 4 Hours

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BellSouth Migrating 22 Contact Centers to Nortel IP Technologies

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NADA Conference Focuses Attention on CRM for Auto Dealers

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More Automotive CRM - Solution for DNC Compliance

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CRM Demolition Derby

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ARKONA Developing Web-Based CRM for Auto Dealers

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Integrating Email Newsletters in CRM

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Wells Fargo Using Knowlagent -- But How, Exactly?

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Marketing Automation Solution From ATG

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Generating High-Probability Sales Leads

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China Food Manufacturer Upgrading CRM System

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Financial Services CRM: Photo ID to Prevent Fraud

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McDonald's Using Call Centers for Takeout

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USPS Approves 'Reverse Telemarketing' Program

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