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RightNow's Gianforte Weighs In

September 12, 2005

I recently received an e-mail from RightNow Technologies, a provider of on-demand CRM solutions,�with a weigh-in on the subject of the Oracle/Siebel Merger by RightNow CEO Greg Gianforte:

"Consolidation may well be the only way for the 'old guard' of enterprise software to grab market share since software purchasing clearly continues to shift to on-demand vendors. Siebel tried to make the transition to on demand, but were late to the party. These old guard application vendors including Siebel, Oracle and SAP have struggled with customer satisfaction and I don't see how this move will help solve this problem."

TES




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