Some Stats From The Top 50 Teleservices Agencies Ranking

May 12, 2005

It's that time of year: time to�crunch the numbers to prepare for the Global Call Center Outsourcing Summit on May 25th in Dallas at the Westin Park Central Hotel,�the event during which TMC and Customer Interaction Solutions magazine hold a dinner event to honor the Top 50 Teleservices Agencies companies and the recipients of the MVP (Marketing Via Phone) Quality Award.

I'm an editor, but I usually look forward to this time of year: it's nice to work with numbers sometimes. Numbers are absolute: they have no versions, innuendo or verb declensions.

Since we're the only company that conducts a ranking of this nature (companies are ranked by their size, as determined by number of billable minutes for a one-year period), we're the only organization that has a complete�view of�both the status quo and the growth of this�industry.

An interesting picture of the�teleservices industry�in 2005 has emerged, and it's significantly different from the one we saw in 2004.

The average teleservices agency in 2005:

* Has 2,309 full-time workers;

* Has 881 part-time workers;

* Services 134 clients;

* Has a nearly 60 percent change of having at least one foreign call center;

*�Has a�statistically insignificant number of home-based agents; and

*�Has 3,778 work stations.

Want to hear more? Join us at the Global Call Center Outsourcing Summit on May 25. Details may be found here: http://www.tmcnet.com/gccos/

TES