The solution is meant to be complimentary to things like SolarWinds, Kaseya, Autotask and ConnectWise as it does not manage the PCs and they do.
What we liked best about it was the ability to see real-time views from the cameras. It uses a VPN connection to the devices to access them and then make them easy to access to the techs in the MSP office.
Phones like Grandstream, Fanvil, 3CX, Epygi, Polycom, Kentix, Mobotix, Overaland Storage DrayTek, etc. The solution is connected to an ecommerce site allowing seamless ordering and configuration of items like phones. The reporting allows resellers to show their customers, the amount of time they spent on various issues - how much time was spent on remediation, etc.
ABP has been a well-known real-time communications distributor allowing the company to know what the false alarm items are on the various products it monitors - they are filtered out so the MSP doesn't waste excess time on scouring excessively large log files.
Robert said they spent hours trying to simply the interface so devices are either green, yellow or red, allowing quick viewing of issues to determine how to prioritize the maintenance of systems.
There is integration with systems like Kaseya - the customer number is the unique identifier, and can be the same, allowing the MSP to drill down from Kaseya into IPTechView.
Some of the benefits of IPTechView
The monitoring dashboard
You can view the devices in the field, wherever they are
You can drill down to see a detailed list of devices
You can then drill down to the device and see things like MOS score and other important details
The system's reports on time spent and problems solved can be exported and integrated into your PC RMM reports if desired.
In short, IPTechView is a great blend of IP Communications RMM and e-commerce and configuration in one. For the first time, the reseller and MSP selling video, UC, UCaaS, security, access control, IoT, etc. can easily and remotely manage their devices throughout the world with relative ease.
